Columbia Square Medical and Laser Clinic

This is the worst clinic I have ever come across
It will be empty and you go in and they say there closed yet the open sign is on and when I asked when I could come back they said the doctor is out and not sure when they will return
So what does that mean they can’t find anyone to
Look at people ???
There’s one across the street on tenth
Went there once and was a great experience

This is just a horrible clinic. Terrible bedside manner from Dr. Irina Payne — one of the rudest, brusk physicians I’ve ever been in contact with.
My family doctor was away on holiday and I needed a time-​sensitive referral so thought I’d pop in to the local walk-​in clinic. Boy do I wish I had waited the 2 weeks for my family doctor to return! My one request (which I thought would have been an in-​and-​out experience) turned in to a very uncomfortable exchange with a doctor, who knows nothing about my previous medical history, lording over me that she knows best and almost refusing me a referral.
Will never be going here again, I’d rather wait.

I love coming here because of Dr. Romey. I feel comfortable telling her and asking her questions about my health. Also we were referred to their pediatrician when I went to have my daughter’s eye checked. They referred us to a very good eye doctor for kids.
One of receptionists however, I did not get her name but the Filipino receptionist sadly have poor work ethics. I have been to this clinic many times and twice she skipped me on the line-​up. I am Filipino too so I know her accent very well.
The first time it happened I asked if those people who just came in have an appointment and she replied «yes, we have two doctors» and just turned her back on me. Wasn’t even apologetic for wait and for the fact that I came in at 9:30 and it was 10:45 when I stood up and ask. Then I heard the other receptionist whispered to her, «oh coz you skipped her» then my name was called.
The second time it happened, I came in 9:30 and I asked her if how long is the wait time and she replied half and hour. There were 3 or 4 people who were already there when I came on so the half an hour wait does makes sense.
I was waiting for the last person who was there before me to be called up so I would know when my turn would be but two more guys were called in first but I was already waiting for my turn when they came in. Then when another guy was called I thought I heard my name, then the receptionist apologized to the guy saying there is one more person before him.
She just looked at me like nothing happened just led me inside the consult room. Did not even apologized and did not even pulled up my name on the monitor inside the consult room coz it was some guys name so the doctor has to look for my name.
So when my consult was over I confronted her about me being skipped in the line-​up twice and instead of apologizing she kept saying «I did not know what happened in there, I did not know what happened in there». My supposedly 30minute wait became and hour and a half. I left the clinic past 11am.
I have to cancel reschedule my other appointment because of the receptionist’s lack of professionalism. She should consider about other people’s time and that people go to the clinic because they are concerned about their health. Her attitude is not helping at all. She should just quit if she is unhappy with her job.

Worst clinic ever, no customer service, grumpy receptionist, just bad. Avoid at all cost!

My husband and I have been here twice, once for him and once for myself.
One glaring thing upon first seeing the clinic: Children are not welcome here. At all. The waiting room is small, so of course I wasn’t surprised at the «No Srollers» sign on the door. No toys to keep children busy inside, and there’s even a sign saying that kids shouldn’t run around. They might as well just say «No Kids Allowed.»
Both times we were in was early in the day, and wait times were both over an hour. They fill up FAST though. If you want to get in later in the day, make an appointment early. We heard people being turned away right after we got in around noon. Of course making appointments defeats the purpose of a walk-​in clinic, but that’s how it’s done here I guess.
Unfortunately I can’t remember the names of the doctors who treated us. The doc who treated my husband months back was an older guy and he was able to give the medicine my husband needed to him without a fuss. The doc treating me was an Asian guy and wasn’t able to do much for my problem, but sent me for a couple tests anyway. They turned out negative as I thought, but hey he tried.
So overall the experience with the doctors was okay, but I’m cautious about going back just because of their availability and the clinic overall just seems really unwelcoming.

The receptionists always look at me like I’m interrupting them from something important on their computer.
One of the doctors misdiagnosed my son. So, he went for days without the right meds and got several kids at daycare sick after she assured me he wasn’t contagious.
They advertise a «5 minute strep throat test». None of the doctors I talked to know anything about it.
It’s clear that while kids may be treated here, they are not welcome. Strollers are not allowed in the clinic. There are no books or toys to keep kids busy, and the TV just runs ads for their laser/​skin services. There’s a sign warning kids to not run around.
I will say though, that their hours are good and I rarely have to wait long to see a doctor.

Went in with my boyfriend today to see a doctor because he couldn’t get in to see his family doctor. The receptionist was friendly and quickly helped with getting my boyfriend all signed in. Wait time was maybe between 5 and 10 min — super fast compared to any other walk in clinic I’ve been to. The doctor we got was super helpful and was able to help my boyfriend with his medical issue — even wrote a prescription and referred him to get a blood test. The doctor was kind, patient, and didn’t seem to be rushed at all. Very clean office and in such a convenient area!

Reception ladies are professional kind & helpful.
I’ve seen Dr’s Hirzer, Rosenfeld & Javier. All 3 were 100% professional & absolutely took the time to explain issues. Did not have the feeling of being herded through. Wait times vary but never had to wait more than 30 min. Very clean and sanitary.

Horrible clinic. First, the doctor was 30 mins late to start her shift. Ok, fine, at least the receptionist was kind enough to allow us to put our name down and return later. But quality if care? Horrible! I thought I had strep. Told her such. No manual palpating of my neck (my glands felt huge), no taking my temp (I told her I had a fever), no looking in my ears, nose or throat. She took a swab and said «we will get these results in 3 days but if you don’t want to wait you can gets quick strep test, but it’s not covered by MSP and it’s twenty dollars.» I say yes I want that (because at this point it’s been 3 days and I don’t want to wait if I need antibiotics.). She proceeds to do the quick strep swab, then instructs the receptionist to check it in five minutes and asks me to wait in the waiting room. Oh, really? You’re going to have the receptionist read the result? Well I could tell the poor receptionist couldn’t tell whether it was + or — and thankfully she called the doctor to check it. Well, it was negative. The doctor didn’t make a single recommendation for symptom relief and sent me on my way. It was an almost complete waste of time and frankly I could have gotten a better exam from a first year med student. I won’t go back here, ever.

Really awful they say that we are available at 12 hour round clock. When I went they said that doctor went to lunch and have a 2 hours delay. Doctor eats lunch for 2 hours?

One of the receptionist is awful!!!
I phoned to see if my result from the lab has arrived. She told me that she can’t tell me and I need to come to see a doctor. Of course I will come in to talk to the doctor IF the result is in, but wanted to make sure in advance so I wouldn’t waste my time if it’s not there.
So, I went there about 15 minutes later.
She said the clinic is closed now and I can’t see the doctor.
She didn’t tell me on the phone that it was closing earlier today.
When I said «at least you could’ve told me earlier», she said she did.
And she said, «I didn’t tell you to come at this moment!» @@!
Then she told me to come back next morning at 9am for the first appointment.
I had no choice so I said OK, please put me at 9am tomorrow.
Then she said «this is a walk-​in clinic. We don’t take an appointment.»
I was like… «you just said 9am appointment???» She goes «I’ve never said that!»
And she left saying that she didn’t want to argue anymore.
Her attitude was unacceptable.
It was a rush order and I needed to get a result right away.
She didn’t want to check at least if the result was there.
I know the other girl checked for me over the phone last time and she was much more helpful.
The male doctor is actually really nice.
And other two receptionists are nice.
I really hope I won’t see her again.