Cadillac Motel

Should have read the other review on here because the lady at the front did the EXACT same thing to me, making me feel crazy that I had already paid through hotwire. She called Hotwire and kept saying things like «this lady here claims she has a reservation» and when they were like yeah she does then she was like but only for tonight right? And they were like no it is for two nights (which is what I told her and showed her on my reservation) I came all the way from California and am super disappointed with the reservation process. She even made me show her how much I paid and then commented that it was too low. Once in the room I was bummed because all I wanted was to take a hot bath after a long travel day and there was a gross hair clump in the drain that I had to pull out myself. You could tell the drain hadn’t been cleaned in months, maybe years. Needless to say I wish I had just gone with a higher rated hotel. Lastly, she is making us swap rooms after the first day. It’s just too much work here.

While vacationing in Canada I visited Niagara Falls and thought it would be a fun to stay in a kitschy retro motel so I booked 1 night at the Cadillac through
. I arrived by bus late at night and the front desk looked closed, I pushed the bell and woke up an old lady who didn’t speak very good English. She had no record of my on-​line reservation and appeared even more confused when I showed her the confirmation e-​mail on my iPhone. Despite the fact that the hotel had vacancies, she wouldn’t give me a room until I payed cash, and didn’t seem to care about the fact that my credit card had already been charged for the room. Eventually she made a phone call and got somebody on the line, I told the man on the phone about the situation and he said «Well, you have a confirmation number I don’t understand why she doesn’t just give you a room, to be honest I’m having a very hard time understanding what she’s saying» «So am I!» I responded. 25 minutes later I was still not checked-​in and I was getting tired and hungry. I finally ran out of patience and checked into the Travelodge down the street. It took a few phone calls but I finally got Expedia to reverse the credit card charges a couple weeks later. If you like to avoid headaches do yourself a favor and stay at another hotel while vacationing in Niagara Falls.