Sheraton Ottawa Hotel

A solid hotel in downtown Ottawa, this Sheraton will wow you with the accommodating service of its staff and their genuine friendliness. They are cheerful without being intrusive or familiar and do try to service your needs. The staff, Joanne and Ahmed, in the Carleton Grill, were the nicest and super sweet. Even the room attendant I met in the hall went out of her way to be helpful. The spacious room was sparkling clean, with temperature controls that were easy to operate and quiet, a large bathroom and a comfortable bed. Was the décor generic? Sure, but I wasn’t looking for interior design splendor but a good night’s sleep. This hotel is in a great location, just a short 5 minute walk to Parliament and a 15 minute walk to other places like the Byward and the Rideau Center. Across the street is the huge drugstore, a bonus if you guzzle water the way I do. It’s also close to the many shops on Bank Street, only a block away and Albert Street is a thoroughfare for many bus lines. There’s a small pool that was packed the day I arrived and a small gym, both very clean. The lobby is small and somewhat cramped depending on the crowd, with a concierge who functions as bellhop and concierge, so be patient! The Starbucks in the lobby is also merely a counter but the servers rush to help you. The hotel’s a nice place to stay if you are in Ottawa and want to see the sights.

So it has a great location but I wasn’t a huge fan… the place feels very tight in the lobby, etc. as they are trying to squeeze a lot in. We did an event here in the O’Conner room, and the room was nice, great for an event… and had bathrooms inside which was wonderful, but i was annoyed that the manager would not allow me, the host of the event, to have free internet for a few minutes… he said i would be charged as anyone else… i get that as a guest you are charged, but for someone from Microsoft throwing a large event and paying a pretty penny, i would think they would allow a $ 4.00 internet charge to be comped. This is just a point of service… i didn’t care about the charge, but it was the fact that there should be some give and take.
The food was quite good, though, although they don’t allow you to box and take your leftovers, which is so annoying! I get laws but if i paid for the food, i should be able to take some cake to go! :)