LensCrafters

Buyer… Beware… My RayBand frame broke so I asked if they could repair — they said nope go find a new frame to purchase — I asked that they go ask a technician in the back room — again the answer was nope go find a new frame to purchase !!! Not trusting their judgment I took the glasses to a boutique place at Jarvis and Front — low and behold the answer was ‘no problem we’ll order a new arm and it’ll cost $ 60′ — 3 days later my glasses were repaired!!!
Shame on LensCrafters! ‘Crafty’ consumer manipulation a don’t always work!!!

When a company as big as Lenscrafters has a «system malfunction» that tacks on another 2 – 3 week wait to your existing 2 week wait, you get a little impatient. Skip Lenscrafters, it isn’t worth it.

My glasses lost a screw when I just arrived Toronto for vacation last weekend. I found there was a LensCrafters in the shopping mall next to my hotel.
I went to the store and there were many customers. I talked to one sales person first and she seemed pretty busy. I waited a bit and talked to another sales. She was very cheerful and helpful and helped me to fill a request then asked me to go back in one hour. So I went to this shopping mall basement food court to have dinner. By the way, the food court in the Eaton shopping center is quite large with lots food selections.
One hour later I went back to LensCrafters and the same sales lady immediately found my glasses and it was fixed. I can not be more happy with her service. Although I think I am just lucky because some other sales person didn’t seem as cheerful as the sales lady who helped me.

Unfortunately I have to agree with the other reviews. I did not like this place. The receptions don’t seem to have any urgency when assisting you. The doctor that saw me was good and willing to answer questions, but the staff… I just didn’t have a good experience. Also, the do not accept insurance. Meaning you will have to pay out of pocket and claim the expenses with your carrier on your own. Therefore after a bad experience you still need to fill out forms, mail and wait to get reimbursed. Just make sure you research other optometrists before committing.

I did NOT love this place. I was prescribed glasses for the first time to wear indoors when reading and on computer, and did my research but was a rather inexperienced customer. I informed a sales associate on what I was looking for and that I had a limited budget. And she was constantly offering me expensive frames. Then the whole lenses pricing was never properly explained to me. And then kept offering me stuff great to wear outdoors (helloooooo like seriously you were not listening to me at all)? And I felt they lost interest as soon as I said that and this was too pricey for me. Ugh. I complained online and got follow up emails and calls from the manager, but seriously I do not think I will be inspired to come back any time soon.

This location does not adjust frames bought online. I even offered to pay and take the risk of potential damage but the female staff member turned me away! What kind of business turns people away and gives blanket nos?

Always bought my lens/​frames at lenscrafters and have been wearing glasses for over 20 years. My frames broke in half after the two year warrenty. So I went to lenscrafters and paid to have my old lens put into the same new frames. In about a week, I noticed feather cracks in the lens around the fames.
Returned to lenscrafters and they offered to replace my lens since they agreed that the tech had tightened the frame too much and caused cracking for no charge.
A week later same problem. Never dropped the glasses and was über careful with even placing them down gently on hard surfaces.
I returned to lens crafters and had the manager scream at me that it would be a disservice for her customers to replace my lens again. Since I have a high prescription for my lens, it was difficult to even have a discussion with her since she was waving my glasses at me… and I could barely see her. She handed them back after her patronizing speech covered in greasy fingerprints. I was surprised that they didn’t shatter from the abuse. If she had taken a minute to listen to me, she would have realized that I returned to inform the store of the issue… and I wasn’t asking for a new pair of lens for free. At this point, I didn’t trust that the store could provide me with an adequate quality of work and I don’t have time to sit and get cracked lens replaced every week.
I went to a local shop and he asked where I got my lens done… he mentioned it was very sloppy work and he would be ashamed if he let a customer leave his shop with that poor quality of workmanship. Especially if it was the same issue twice!
I never considered an alternative since I’ve always found lenscrafter to be efficient and affordable. But I don’t want to pay for poor work or have a salesperson scream at me. Now I’m considering local shops or online buying.

Expensive. Most products _​cannot_​be done within the hour they advertise.
Staff is uninformed. Refused to fill a prescription because the sales person would not/​could not listen and understand what I required. Had it filled elsewhere with no problem, which is laughable given the patronizing «we know no one else can do this either» attitude they had. They might as well be selling lingerie.
Previously, work has been sloppy (the polishing of the lenses around the edge produces a white halo – had the lenses redone elsewhere). A lens replaced in an emergency yellowed considerably after only a year.
Please do everyone a favour: avoid Lenscrafters and Hakim and give your business to a local optician.
Lenscrafters is existing on a myth that they yell on every street corner: that they are cheaper than retail. This is simply not true.