The Second Cup

Looks a bit run down. I came in looking to redeem some points for coffee beans but they were having issues with the system so I left empty handed.
The person behind the counter was nice but not very knowledgeable and looked a bit overwhelmed even though there was only 3 people in the place.
I would not come back here again.

It’s Saturday morning, and I need to kill some time and use a toilet. Why not go to the coffee shop and drink a latte on the John? Second cup is the nearest; thank you Unilocal.I walk in and I’m struck by the cramped atmosphere. The place is very small. The staff have sour attitudes. The cashier didn’t really comprehend English (she said «what it means?» (sic) as a reply to my order). The barista leaves my order on the counter and barely musters to announce that it is ready, and avoids eye contact when I pick it up and say thank you. I go to the men’s room to have a leisurely sit down. I find the bathroom equally cramped. Old industrial ’round’ doorknobs (not handles) with sticky surfaces. There is no hook in the bathroom to hang my jacket. I try to hang my jacket from the loose screw sticking out of the door-​closer bracket, which is not attached to the door. The jacket wont stay put. I take a sip of my coffee and hate it. Feeling the ‘last straw’ I leave the bathroom, abandon my coffee at the counter and go down the street to a different coffee shop (rhymes with Bar Tux) where I get the opposite experience. The barista is upbeat and understands my order. He asks how I’m doing. He offers food samples. He makes conversation. I go to the bathroom to attend to bodily needs and find the bathroom large, in good repair, and yes there is a coat hook. My Saturday morning is saved. In summary: Second Cup needs to get this location cleaned up to today’s cleanliness and customer service standards.

Went in for a quick 6:30 am coffee before a meeting. Employee was rude, coffee had something in it, toilet was backed up, air hand dryer broken.

This has a wicked outdoor patio! With it wifi…

It’s just like all the other Second Cups, really, except this one hadn’t run out of their apple cider mix.
Second Cup apple cider is probably the best of the chain apple ciders, and a friend of mine living in Hong Kong recently put out a plea on Facebook for apple cider. Hence, my search.
All the specialty shops were sold out (duh, it’s CHRISTMAS) and so I thought, «Second Cup?» and I tried a few but this was the only one who had any regular apple cider left (not cranberry-​cider).
So kudos for that.