VB Laser Trim Clinic

Never trust this place!!!
I booked 8 sessions in advance by their website and it was easy and convenient to use!
After the 3^rd appointment, every appointment was cancelled just few hours before my actual appointment. So like 6 hours before my appointment I receive an email to tell me that (your appointment was cancelled by the admin).
Tried to contact them through email and phone! No response !
Even in the 3 times that I went, the staff were NOT friendly at all. They usually kept me waiting between 10 – 25 minutes to get to my appointment and didn’t even apologies !
I really HATE this experience !!!

The worst service I have ever experienced in my life! Never able to book an appointment when you call or email. Even if you finally get a chance to go to the clinic so that you can at least get an appointment, you won’t have anything until next two months. And if you want a refund because you are not getting any service? You can’t do it in the spot because they need to talk to the owner. I am now waiting for my refund… I just hope I can get this refund and don’t have to come to that paled ever again!

I bought a Groupon for 6 laser hair removal sessions on my lower legs. I walked into this clinic with so much excitement, as I’ve never gotten any laser hair removal before, and was ready to embark a hairless new chapter.
Receptionist and space is nice. However, I’ve experienced so much discomfort with the machine that they have for laser hair removal. My first session I went home with a burnt mark near my ankle. When I mentioned it to the esthetician she didn’t even acknowledge that it was her doing.
I only have two more sessions left and at this point I am so discouraged to go back. The machine is painful and I’m barely seeing results. The service is not the greatest as I’m not even greeted when I come in anymore. Lastly, the hours of operations is inconvenient for someone like me who works a 9 – 5 job and not even open during weekends.
To be honest, I’ve taken my laser hair removal sessions to another clinic where I’m getting four other areas treated and I am beyond impressed and satisfied. I won’t name the place right now because I still have respect for this business. The other clinic where I’m currently being serviced is amazing and the machine is the best; painless and I’m at the second highest setting.
It’s a shame that the service and results does not reflect the prestigious location of the clinic.

None of my subsequent appointments were on time, I was always left waiting in the hall for someone to show up, or sitting on the couch because they fit in an appointment before me without letting me know I would be pushed back to a different time.
I always left feeling sticky because there was no towel provided to rub off the gel from the laser. All that is in the room is extremely rough low quality paper towel (if you can even call it that).
There was no noticeable difference in my leg hair growth. I understand that you need to have a certain number of treatments but even the technician was saying that I should notice something by this stage. Not sure if it’s just an old, or bad machine, but definitely not something worth wasting your money on.
I was not really impressed with the space. You should feel some sort of luxury or even just some comfort during these type of procedures. Everything just seemed so run down and mediocre.

Nice enough staff but the laser is NOT effective. I had laser of my bikini area in Ottawa and it worked perfectly with 5 sessions. I had 6 sessions of my legs here and it didn’t work AT ALL. I could also tell that she was not covering the full area of my legs and said so during my sessions but this didn’t change. The people are nice but I would urge you not to waste your money. You will be shaving just as often! The groupon is just way to get you in, then they will try to get you to sign-​up for more sessions by saying that 6 is «never enough».

So far so good.
I am new to laser hair removal and purchased a groupon. I had my first treatment and am really glad the technician took the ‘start low go slow’ approach. I walked out with no redness nor irritation.
The technician is super friendly and it really made my appointment zip by. She was also very caring and considerate of after care post laser.
I had no problems at all redeeming my groupon like the previous reviewer had.
I will definitely review again after my second treatment in six weeks.

What a fantastic experience. Went for laser hair removal. Lovely ladies. I will be going back asap.

I’m not entirely sure where to begin, so I apologize if my review appears choppy.
Pros: The staff (receptionist + Kamelia) can be friendly, in person. That’s about the only positive comment I can make regarding this establishment. Oh, and I would say it’s clean.
CONS:
1) Your phone call is never picked up by the receptionist. If you leave a message, do not expect a return phone call within 24 hours. In fact, don’t even expect the call to be returned within a few days. You may never receive a response.
2) staff cancel your appointments without notice. You may show up, and be told that you are no longer scheduled, and thus can’t be seen – a wasted afternoon, if not the entire day, for those of us especially who need to commute
3) Your Groupon is not honoured. I bought a groupon for laser hair removal, and was told that the treatment areas described online are «not accurate» and thus, what I thought I was paying for is not what I ended up receiving.
4) The actual laser hair removal is completely ineffective, and the technologist (Kamelia) is completely incompetent. Even after the full program of six treatments, there is no apparent hair reduction. Furthermore, when the hair on my legs grows out, it is patchy, indicating that there were NUMEROUS missed spots. when I brought this up with Kamelia, she denied it, and said she is always «thorough» and has been doing this «for years.»
5) Management will not address any of your concerns, as they are not available. I tried to get in contact with management, and was told that they are never at the location. No attempt was made to connect me to them, and no attempt was made to redress any of my concerns.
SAVE YOUR TIME AND MONEY and NEVER go to this place. They have Groupon deals for a reason – because they could never attract and retain customers otherwise.