Aveda Experience Centre

This is the WORST salon in BC.
Never go here! No matter what! Its pathetic.
I went to get my hair highlighted and asked for a noticeable change but not a drastic one. After the service when i went home and people saw my hair, noone could notice a change at all, and i had paid 300 $ for this. I went back to the salon after three days, and asked them to add some more highlights so people would notice. They asked me for an additional 120 $ and when i said that is too much, and they should give me some consession, the manger and the stylist Jordon misbehaved and himiliated my friend and I, and asked us to leave the store even though we talked to them politely and told them we are students and can’t afford to pay any more. They were the least cooperating and most disrespectful people i have ever met in my life. Never go to this salon, they will ruin your hair, empty your packet and still not treat you with even a tiny bit of respect. What happened to customer service of a brand like Aveda. So dissappointing.

Worst salon experience ever. If you have read any of my other reviews I never give such low ratings. This happened about 3 years ago and it had just occurred to me that I haven’t Unilocaled about this place but it is still fresh in my mind because I have never felt so terrible before. This location is at Oakridge so transportation is super convenient with public transit. My friend who was getting married got me a Groupon for a haircut as I was a bridesmaid. I booked an appointment so I can go in before my nightshift. I got there and told them I had an appointment and the girl at the front desk looks in their book and tells me:” oh we’ve double-​booked you” with flat affect. I was there on time (early) while the other person wasn’t even there (already past appt time). I told them I had to wake up early for this appointment before my nightshift and they tell me I got up early for nothing basically. What upsets me was the girl never was once apologetic about the situation and didn’t offer any solutions. The whole time she had flat affect with me. I then said:” ok I just washed my hair before coming here, can I please borrow your blow dryer so I can dry my hair before work? «The staff there all said no they can’t, its not their station etc. At that time I was furious. First of all they double-​booked me and didn’t even care to apologize or provide an alternative solution, second of all they didn’t even let me use their blow dryer. I had to demand for another appt asap as I was flying out that week. I had to go back the next day and once again they acted like nothing ever happened nor were they apologetic. The guy that cut my hair was very friendly and professional. Store looks relaxing with decors and it is well kept. It is on the pricier side. I actually made a formal complaint online but they casually told me to go talk to the manager of the salon (which I believe was probably that lady I dealt with in the first place). Obviously they really didnt care about customer service at all. All in all I would never pay a dime with service like that sorry. This is probably the single worst experience ever.

I had a mani/​pedi here last year and while the customer service was great, the actual service itself was poor… She had done such a great job, but then 25 minutes later my polish was still (apparently) wet! The nail polish smudged all over :(So I had to take off all the polish from the manicure. What a waste! I guess maybe she didn’t wait long enough for it to dry, or the top coat was old, I don’t know how it works… Regardless, I got this through Groupon or something, and even though it was a good deal, it was a waste of money because I had to take it off — I couldn’t even enjoy it for a few days!