Metropolitan Insurance Brokers

First, the man I tried to buy my motorcycle insurance spoke very quietly and dismissively. I had many questions about my insurance and it was very hard to understand him because he would not answer my questions directly, had a very heavy accent, and spoke so quietly it was hard to comprehend what he was saying. Additionally, he put me down for only a 10% discount without asking about my driver’s history and the previous season I was eligible for 20%. A year later I should’ve had even higher.
Too dismissive. Not personable. Not a single smile. And ultimately I decided to take my business elsewhere. Customer service here is not good at all. I give it two stars because the woman I bought my insurance from the previous season was very helpful. Otherwise, don’t gamble on who you get to deal with when you walk in.

I called around 2pm and asked if they could look after my fleet insurance. I was told another gentlman would call me back. Nobody called so at 3:30 I called back and was told another agent will call me back. Michelle called me back a few times and finally assured me she could look after my fleet renewal and that I needed to get to their office quick as Icbc fleet services closes at 4:45 (it was 4:30). I manged to get my paperwork into Michelle ’ s hands and I get a call back an hour later that icbc said my fleet was to complicated and I waited till the last day to renew so tough luck and come back on Thursday after canada day. I told her that was not possible and that I needed insurance today as mine was to expire at midnight. She again reiterated I was late so this is the only thing left to do. She also mentioned she was staying overtime to help me and that I was wasting her time as nothing could be done. Needless to say I had my papers picked up and got ready to brace for the next day without insurance. Driving home I thought I would pop into a random autoplan agent and found one on Kingsway in burnaby called PARK INSURANCE. Let me tell you, Sachin had never done a fleet before and before I knew it had my file open and was talking to Icbc who walked him through the whole thing step by step. I spent 45 minutes while he set my insurance up and made changes to my coverage on 5 vehicles. Walked away fully insured and roadside plus thank you very much! Michelle didn’t want to be there and was arguing with me the whole time and blamed Icbc for her incompetence. I used to use this agency before but now I won’t. I’m glad I found park insurance and will go out of my way to deal with them. If I owned this place I would review my staff and correct these obvious problems.

The girl helping me did nothing to create a pleasant customer service experience (smile, small talk, general niceness) and even got up to answer her ringing personal cell phone in the middle of helping me, without even saying «excuse me» before or apologizing after.
There were also boxes on the desk she pointed to when I came in. Along with the cell phone thing above, this doesn’t lend an air of professionalism to the insurance broker that wants so much of my hard earned cash!

I saw a guy when I bought insurance. Rude, dismissive service. I will not be going back.

This place used to be great before they moved a couple of doors down however I feel like they must have left the customer service aspect of things behind at their old location. I’ve been here twice since they moved to 1629 Commercial Drive and the asian woman working is so unbelievably rude and aggressive that it’s a wonder she’s even in the business of helping people. Rude, rude, rude. There are so many other insurances places in the area I think I’ll be taking my business elsewhere from now on.