Yaletown Drycleaners

I have been going to Yaletown Dry Cleaners for the past 10 years and have never had a problem. The seamstress and the younger lady that work there are very nice (I feel bad that after all this time I do not know their names). Alterations to my garments are always done on time and the one time my pants needed to be hemmed a bit more, they did it free of charge and within a day. Their dry cleaning service is also reasonably priced and done well. I recently moved to North Vancouver but still bring my clothes here. If anyone has a bad experience here, keep in mind that no where is perfect and that accidents happen that could be the fault of either party.

I bought a men’s Boss suit from Nordstrom in Seattle in August 2013. It was a good quality, well made and fitted suit for about $ 900. I wore it for the first time to a wedding in late August and spilled some food on it. Given the quality of the suit I thought it best to have it professionally cleaned so I took it to Yaletown Fine Cleaners at 1235 Pacific Blvd. After it was picked up, I tried it on at home and noticed the lapels were strangely shaped — they were standing up as if they hadn’t been pressed and with the coat button open, the sides of the coat were aiming forward. Once I got over staring at that, I noticed there was a series of creases on the front dart of the coat and looking closer, the material in between the outer layers of the coat was out of place. I tried to fix it but the pressing was done so poorly that the inner layers of cloth were causing lines on the front of the coat. On top of that, the suit was originally a beautiful taupe with a subtle sheen but the sheen was now gone. There was also stitching detail that was now loose on the edges of the lining and lapels. The coat was returned for repair. When it was picked up, the lapels were now pressed but the creases on the front dart were still present and now there was an additional problem around the coat buttons — they had been pressed so hard that the material around the button was now marked by the round shape of the button. It was returned again for repair. When it was picked up, the dart was fixed but the material around the buttons was now damaged and the buttons were now loosely hanging. After much discussion, the employee said that «it was all too much» — that I was coming back too often and that I should just be satisfied. I wasn’t rude by any means or being unreasonable. I was respectful and only wanted to have my coat fixed. They were asked for the manager’s name but they wouldn’t provide it, saying I could call the next day. I realised if I didn’t pick it up then, the coat may become more damaged the longer they keep it. If you have casual clothing that needs cleaning, this place will likely be able to clean it for you. If you have something finer, ignore the word «Fine» in the business’s name and beware that it may be returned in poor condition. Apparently this is only a depot and they send it out to another company that they have no influence over the quality. To be honest, and this is no joke, the damage on the suit looked as if it was laundered in a washing machine. Be very careful about what you take there. I’ll be taking it back to Nordstrom next time I’m in Seattle to see if they re-​stich the edges of the lapel and repair the area around the coat button. I’m sure this will cost me but I can’t wear it the way it is.
By the way, I wish I looked at the ‘filtered’ reviews because many of them are consistent with my experience. Click on filtered reviews before deciding to give them your money.

This has to be one of the worst dryclean establishments I have ever used.
I recently sent 8 items to this drycleaner and 4 items came back ruined or unclean. One sweater in particular, cost me $ 300 in the UK, and needed to be handwashed only. The lady assured me that they could handwash it and it would be no problem! Well the sweater came back 3 sizes too small and no longer fits. Two other silk shirts came back with the original stains on them. I understand that stains are not 100% removable but in all my drycleaning experience, there was always a note along with my items saying that the stains couldn’t be removed. In this case, I was told nothing. Not only that there was makeup still on the necklines — something that ALWAYS come out with drycleaning!
Going back to the drycleaner the next day and kindly explaining to her what had happened to these 3 items, I learned that they send out all items to a 3^rd party cleaner somewhere on Main St. Although even that was a difficult piece of information to obtain from her. Asking them about the sweater shrinking, she said she wrote a instruction note for «handwash only». But whether or not it was handwashed is unclear as she seems to have no idea what goes on at this offsite location. She did say she noticed the shrinking upon receipt of the sweather but she thought it was supposed to be that way. WHAT? c’mon lady! From there, she proceeded to tell me that the their must be a problem with the fabric if it had shrunk and that we should call the clothing manufacturer (in the UK!) and complain that the fabric is weak (just like the previous poster said!!). Upon arguing further she told us that she would send it to the lab to get analyzed and I would have to pay $ 60 for the fabric test! again just like the previous poster. This is a total scam!
Now a day later i’m looking at another jacket I had cleaned there. Another expensive jacket and there is a button missing. Not a small button either, a big gold button that is NOT easy to misplace. And of course why would they notice a button missing if they are getting everything cleaned offsite! They have no clue as to what’s going on with the clothes!!! I called them back to argue again and what did she say «well don’t you have an extra button»??? What kind of service is this???
Do yourself a huge favour and spend your money elsewhere!

I’ve taken my suits here a couple of times. The first time I had a loose button that I asked them to sew back on and they did it free of charge, which was great, but the lapel on my jacket was pressed strangely. It was smushed flat and folded down at the wrong angle. I didn’t notice until I got home, where I had to try to steam out the crease and fix it myself (there was no time to bring it back). The second time my suit came back perfectly pressed.

Worst experience ever. I just moved to Vancouver a few weeks and as such didn’t have all my things with me, i. e iron and ironing board. So, I dropped my work shirts to be pressed and a few dress pants to be dry cleaned. First of all the pants reeked of some chemical like smell. Next to my dismay I noticed that one of my shirts had a hole in it. Took it back in and the lady said she would talk to her boss and call me back. 1 week went by and I didn’t hear from her. So, I decided to stop in to check and see what was going on, she used the true and tired line «oh I was just about to call you». Yeah ok. She continues to asks me if I put the hole in the shirt and whether it wasn’t already there before I dropped it off. Come on seriously? Well anyway she says her boss is on vacation and wouldn’t return for another week. Again, more then a week goes by nothing. Stopped in again and I finally demanded I speak to the boss directly. I get her number and call the next few days no reply back. Finally on day 3 I get an answer. Her explanation to me was that the hole was made during ironing but because it was a week fabric it happened. What! That is one of the nicest shirts I have and I spent close to $ 100 US on it and I’ve had it for six months and managed never to put a hole in it and by some magic I drop it off without a hole in it and I get it back with a hole in it and it’s the fabric that’s weak!
Give me a break! Worse service ever. Also, when I argued my point they ended up telling me they would have to send the shirt to special analyst who would confirm their theory and if the analyst said it was weak fabric I would have to pay for the test which would be $ 60!!! Are you kidding me?!? What a fraud! Don’t expect to get any clothes they damage taken care of! The place is 2 blocks away from me and I will never ever go back in there and too bad too as I get dry cleaning done every 2 to 3 weeks!

Yes. While «dry clean only» on one of my labels is usually code for «it’s dirty», I do occasionally get dry cleaning done. This past holiday season, I needed a suit dry cleaned in between Christmas and New Years — they were very accommodating, and it was done on time.
Additionally, they do on-​site tailoring within a week. The ladies that work there like their work and are all smiles. In a neighborhood that can get expensive, they keep the prices down and the level of service up.
Fun Fact: This is also Michael Buble’s dry cleaner. OMG. He totally brushed up against the arm of my jacket when I was walking in, and he was walking out. THAT’S one item I’m not getting dry cleaned.