Intercontinental Presidente Cancun Resort

It’s our last full day of our 4 day stay at this hotel. We were originally going to stay at the Riu Las Americas (which is a few hotels down from Intercontinental Presidente) but decided on this place instead as we found a deal on it online and saw that it was no#14 on the top hotels in Cancun. It’s not an all-​inclusive hotel but we didn’t care. We don’t really drink and we usually venture out and don’t stay at the hotel much when we’re on Vacation so the all inclusive wouldn’t have been worth it for us as we went out a lot to eat. We did eat at El Caribeno (one of the restaurants in the hotel) on our first day here and the food was fantastic!
The hotel ground is gorgeous! The rooms are spacious. The staff members are very friendly and helpful and the service is excellent. Their private beach is one of the best also. It’s located in the part of the hotel zone that has calm waters. It’s perfect for kids and if you just want to hang out in the water and not worried about the waves hitting you every few seconds. Also if you walk down the beach, there’s rocky shallow areas that is perfect for snorkeling.
There are tons of beach chairs and palapas in this resort. Their palapas are even lit at night with a electrical socket so you can charge your phone. There’s also staff members walking around at the beach if you want to order drinks or food as well as vendors walking up and down selling fresh fruits and drinks.
My family and I will be so sad when we leave this place tomorrow but we’ll definitely be back to this hotel our next trip to Cancun.

Service was impeccable. After a couple days, the waiters there knew our drinks and brought them to us. Hotel maid service cleaning is twice a day. If you ask, people will go out of their way to serve you. Will definitely try to get back there. Family friendly for sure!

I’ve been at the hotel for two days already and so far it’s been great. The staff is so friendly and helpful. This is my third time to Cancun and I have to say, Presidente Intercontinental has beat out the other hotels. I am an platinum elite member of IHG, and my status was recognized therefore giving me my upgrade. I was upgraded to a ocean view suite, with access to a private lounge area. If you pay for this upgrade you will have access to breakfast buffet every morning, with omelettes made to order. Top shelf drinks and appetizers from 6pm –8pm every evening. You will also be able to access this area for cappuccinos, espresso and soft driñks until midnight. The hotel also has a gym open 24hrs, and is in walking distance to clubs and restaurants. And if you don’t want to walk 10mins, the bus is right outside the front door of the hotel. One American dollar and 3 minutes later your in the middle of everything shopping, food and dancing. I have six days left and I’m looking forward to every minute.

In the Cancun hotel zone, but further down from all the chaos. If you’re looking for a quieter and relaxing visit away from all the spring breakers than the Intercon Presidente is a great choice.
The rooms are renovated, comfortable beds, nice bathrooms, and just overall clean facility, the rooms also come with two robes and slippers. The swimming pool and beach cabanas are so nice and just the service is impeccable. Everyone is friendly and willing to meet your needs.
The rooms also come with Free Wi-​Fi for two guests I believe — they have special login information when you check-​in.
We probably had one of the spring break stragglers stay in our hotel because we could smell the Mary Jane as soon as we got off the elevator on our floor.
Taxi fare is ~$ 8 to downtown, but you can take the local bus for $ 1.

This was our first trip to Cancun and won’t be our last! Stayed here for 1 week with my husband and 2 young children. We has such a relaxing and enjoyable time that we spent most of vacation at the resort. It is a smaller hotel without all the crowds.
The hotel staff is superb. We had upgraded our stay to Club Level which gives you access to the club lounge breakfast and evening reception. We did eat breakfast 1 morning in the club lounge but mostly had the breakfast buffet in Caribeano Restaurant as this was part of our package. The evening reception from 6 – 8 was wonderful with appetizers, salad and small desserts. Drinks are included and the servers Oscar and I believe Gilbert was his name where top notch. They made us feel very welcome even when they were very busy.
Pool was very nice with plenty of lounge chairs and umbrella’s available. Beach was beautiful with lounge chairs and Palapas as well. Spent time at the spa for a massage which was also lovely. Hotel is very clean, rooms are smaller but get maid service 2 times a day.
Only negatives were the slow internet service, no area to dry swimsuits in the room or laundry facilities at the hotel, can hear people in the halls, doors very thin. Also, would be nice to have a hot tub in the pool area. We had a lagoon view that essentially looks out to the main road so it’s a bit noisy with cars driving by.
A few restaurants across the street and a gas station convenience store. Also a laundromat but did not use it.
Recommend to do the Club Lounge upgrade. Would stay here again.

Fantastic stay at the Intercontinental Presidente! We were there for a total of nine days, eight nights, and it was a flawless experience from start to finish.
I was recognized for my IHG status when checking-​in at the front desk and was upgraded to an ocean-​view room. Dinner the first night (and every night thereafter!) was impeccable; a very diverse, seafood inspired menu. By far, our best dinner experience was had with Javier, who personally greeted us each night we were there. He made each night special with a personalized touch from fresh berries and chocolate with rose petals, to a glass of port wine. His personalized touches were memorable, remarkable, and will keep us returning year-​after-​year.
The rooms were well appointed with good bedding, comfortable sheets and pillows, blackout shades for the windows, air-​conditioning, mini-​bar, bathrobes, and normal toiletries. Room service was prompt and kept us happy morning, noon, and night with their 24 – 7 service.
The beach bar, restaurant, and beach service was highlighted with service by Santiago and Jesus who took turns servicing us in the restaurant and in the Bali hut on the beach. We spent at least six hours each day on the beach and could easily never have left the resort.
The day spa at the hotel was visited no less than twice and the deep tissue massage with Joel can’t be beat. Prices are fair, reasonable, and the spa is well appointed.
I highly recommend this hotel for anyone who wants pure relaxation; the hotel has anything and everything you will need for your stay. We did venture out to Tulum and Chichen Itza with the assistance of the on-​site tour guide. In the future, we will return and have no plans to leave the resort due to the wonderful time that we had.
This was an amazing experience that we will be revisiting each year in the future, if not more.

I’m not one to typically write a review for anyplace. In fact this is my first review ever and I can’t say enough positive things about my experience at this resort. The staff is some of the most friendly, warm and welcoming I have seen with my travels.
Javiar for dinner was a joyful delight and we were beyond thrilled with the exceptional attention to detail and the very very kind fair well dessert. He made us feel beyond spoiled and pampered at the restaurant.
Jesus, Jorge and Santiago took care of us on the beach during our week stay. Again above and beyond exceeded expectation and again spoiled us silly.
If you stay here and are friendly and take care of your servers I promise they will remember you and go out of their way to get you anything you need and even things you haven’t thought of!
I’m no stranger to 3 star Michelin restaurants. The food was outstanding! Amazing seafood and being raised on a cattle ranch I can say the steaks are to die for! If you are a foodie you will be delighted and most likely leave here 10 pounds heavier.
The rooms were amazing and extremely clean and borderline pristine!
I will definitely be returning in the very near future. This is by far the best and most relaxing vacation I have had in a very long time. I can’t wait to return!

Super servicio muy buena playa. Buena cama, buenas toallas lo unico malo es que la comida en los restaurantes no es muy buena. Y la alberca si no es pleno verano es fria no tiene jacuzzi caliente.

For our stay 02÷08÷15.
This is a quality hotel and the staff appear to care about it’s success.
Very classy hotel. I realized that the most frustrating thing when receiving service when the the staff has an attitude of indifference. However, everyone at this hotel we spoke with seemed to be concerned with our satisfaction. When we had a concern, they followed up to verify that it had been resolved. This hotel has just completed a 15 million dollar renovation and the fixtures and paint in our room do not appear to have ever been touched yet. Details in the room are very good. Lights, A/​C linens, décor, flooring are perfect. Everything is brand new and the bed is the most comfortable I have slept in. Going home was heartbreaking. We had the lagoon view and it was beautiful. The internet is frustratingly slow. Similar to dial up, then it drops out altogether. Do not count on it. Pools are nice but the beach is the star of this show. The beach is wide, water is calm, and slopes gradually allowing wading for a long distance. I understand why people bring children to Cancun beaches. During our visit there were enough chairs for everyone, and many palapas (even having power outlets!) We received multiple housekeeping visits during the day, sometimes with complimentary water and we returned to the room to chocolate covered strawberries and small treats. Chocolates on our pillows every night. i can hear the shower pretty clearly in the next room, so the walls may not have been part of the refurbishment.
Money exchange at the hotel was not competitive.
We ate at the bar and at one of the restaurants. Fairly good but not inexpensive. Value is in the convenience, not the price or quality. We had a few meals there but ventured out for the rest.

Maybe my rating should be 5 stars… I’ll give four due to some small deficiencies.
Remodeled older hotel; maybe 30+ years old. But it has the best beach of all the hotels; even the locals all say this. Super wide, maybe ½ mile of sandy beach. Very fine sand, not coarse. Well maintained and protected for the most part from the waves. Service is excellent — everyone working there will do their best to help you. Prices for F&B were very fair. The margaritas are cheaper than other hotels and other «nice» restaurants. Only a couple of minor complaints:
1. No tub in our room to soak in after a long day of walking and running due to all the activities we signed up for.
2. Room service menu has Caesar salad on it, but you cannot find Caesar salad at any of the onsite restaurants — weird!
3. No luggage stands in room to open your luggage on – a very small point.
4. Business center computers are set for Spanish guests. They have no option for English speaking guests, so I couldn’t figure out the keyboard and the Spanish spellings that I was supposed to use.
But I think it is a great hotel and we will go back again for our next Cancun vacation.

The location is awesome, the beach incredible, and amazing staff. Will differently be coming back!!!

I recommend this hotel to anyone visiting Cancun for vacation. Free breakfast really good eggs, omelets, fruit etc. and the beaches probably the best private beaches in the area with jet ski and stuff to rent within 100 yards. Very NICE staff. Super nice bathrooms and AC. Many shops around

We hosted 81 people for our daughter’s wedding at Intercontinental Presidente Cancun. If you can imagine planning, hiring vendors & executing a beach wedding in a foreign country, it is nerve wracking to say the least! The event staff were tremendous! Their recommendations were spot on & very professional. We arrived several days early to upgraded rooms/​suites — check out the suites with outdoor showers — all of the staff were incredible. Amazing spread of food on the beach: grill buffet of fillet, grouper, lobster tails, grilled veggies, baked potatoes, snapper, & the avocado soup with shrimp (served first) in a coconut was delicious! The chef created a wedding cake that we chose from Pinterest & was as amazing as it was beautiful! I can’t say enough about the entire experience– the beach is one of the most beautiful and cleanest (better than many on the Mayan Riviera), the rooms were spotless, staff was very attentive and any issues were handled quickly. The location makes it really easy to go shopping, exploring the sights & checking out the hundreds of restaurants in the area. But, if you decide to stay put, you will not be disappointed with the on site food choices. We ate lunch on the beach everyday. You might not want to leave…
Many of our guests were amazed and impressed– «Best wedding EVER»!!!
Thank you to Presidente InterContinental! We will be back!

We stayed here on our trip to Cancun and we’re glad we picked the Presidente over the other hotels in the area!
The hotel itself is situated in the hotel zone and is about a 5 minute walk from the local mall, 10 mins to all the restaurant and clubs (Coco Bongo etc.). The beach faces north, great view and very clean!
The wife had platinum status so we received an upgraded room with an ocean view along with a complimentary bottle of Cava. They certainly know how to spoil their guests! The room itself had a modern décor and big windows to look out at the beach.
We ate a few meals at the hotel and the food was good, not exceptional, but definitely fresh and reasonably priced. We weren’t too happy with their bar drinks though, they use a lot of artificial flavors and bottled sweeteners in their drinks. A little fresh lime/​lemon and simple syrup go a long way. If it wasn’t for this I would rate it 5 stars.
Overall, we enjoyed our stay and when we return to Cancun we will be back at the Presidente.

Out of my stays at Intercontinental this one has so far been the best. The Hotel is amazing and the location even more so. The beach is clean and crystal clear, the pool was warm at all times, and the staff very polite. The room has a very large window which looks amazing at night.

I absolutely LOVE presidente hotels in Mexico. The property has been completely renovated and feels very modern yet still mexican. The beach is the best in cancun, as everyone says, and the food is good and reasonably priced (with the exchange rate being 14.5 to 1 USD).
I didn’t feel like the concierge and «helpfulness» of the staff were above and beyond like other people mention on trip advisor but they were adequate. I did have a situation where we had to change rooms but we had to keep going back to reception and the new room wasn’t ready until 9 pm. It seemed strange and out of character so I assume that it was sort of an off day for them.
The hotel was completely full when I was there and it definitely felt like it BUT it wasn’t overwhelming… plenty of beach chairs and palapas. The beach service was good and probably a lot better when it isn’t as crowded.
If you have platinum status and qualify for an upgrade make sure to book an ocean view room so then they can upgrade you to a suite for free. This gives access to the club lounge.
Overall best property in cancun for the value… stay here over Ritz Carlton or JW Marriott!

This place was a great compromise between us and our little one. We stayed in the club rooms which also offers breakfast upstairs facing that beautiful blue sea and evening beverages, snacks and dessert. Club rooms are clean and modern.
the pool is nice and warm, but when we were at the hotel we spent most of the time on the beach. the beach is facing north and has a long, shallow entrance good for wading in the ocean. i didn’t have to worry so much about my 4 year old son getting swept out or knocked over from waves while playing in the water. their beach has plenty of palapas with lounge chairs. my little one can play as he likes on the beach, we could relax and enjoy ourselves. it’s a win/​win for parents with little ones.
the restaurant on the beach is a good option for a nice meal. cheaper, street taco food is across the street (careful, there are crocs in the lagoon).
the five stars are really for the service. we had a major problem with our rental car that was starting to seriously impede our fun. the concierge desk stepped in and helped us salvage back our vacation. everyone was so kind, helpful and extraordinarily attentive. we were not really sold on staying in the zona hoteleria since vacationing in «america in another country» isn’t really our thing, but we love this hotel and their staff so much, we will definitely stay here again when coming back to cancun.

We decided to revisit the hotel we honeymooned at 27 years ago. The place has changed immensely, and is still under partial renovation. The beach is nothing like it was… it is powdery white sand with pure turquoise water in the roped off beach area. The pool restaurant was wonderful… the tuna was fresh and wonderfully prepared.
One of the highlights, though, was the service. When we were checking in, Sonia, the front desk clerk, asked if we had visited before. When I told her that this was our honeymoon hotel, she phoned the general manager to meet us! Nathalie came right out to meet us. After a nice conversation, she sent champagne and chocolate covered strawberries to the room. The kindness of the staff was remarkable.
Looking forward to returning!

I stayed here in May/​June of 2013 (ok, yes, it’s taken me a while to get off my ass and post this review) with a friend who was undergoing medical treatment nearby and the hotel and staff were terrific! In spite of not being an all-​inclusive nor the highest starred hotel, we enjoyed the food and the drinks (the beach-​side bar is lovely), while our room and the service we received from various staff was excellent. Even when one of our room orders went sour, the staff made up for it. They even taped over the adjoining room door’s edges to keep neighbors’ cigarete smoke from intruding (it was supposedly a nonsmoking floor). In particular, we received stellar service from Mauricio at the front desk, Javier Juarez at the beach-​side bar, and Gregorio on our floor. The head chef even chopped down fresh coconuts one morning for us to drink from during one of our breakfasts! I highly recommend this hotel.