Oasis Sens Hotel Resort

Hotel was just ok. Restaurant service was horrific. The average wait time is 30 minutes. Once you’re at the table you have to wait another 30 minutes to order because they are not properly staffed. Very poor experience.

Oh The Grand Oasis by Sens! Two of my friends and I stayed at this all inclusive resort earlier this month. We all had the absolute best time ever. There were some negatives but the positives greatly out weight the negatives.
Here are the negative first.
There is no air conditioning in parts of the hotel, but our room was nice and cool.
Reservations are required and very hard to get for the nicer restaurants.
The hotel is in need of some repairs but I could honestly careless.
Wifi was free for so many days but the connection was awful connection.
The POSITIVES!
NO KIDS! 21 and older.
Gorgeous views of the ocean from the room with patio.
So many activities that are included. The night club Kinky even has a pirate ship booze cruise that is included!
The rooms are pretty nice and the lighting is gorgeous!
Are absolute favorite thing about this trip was the staff. They were all so extremely friendly. Rodrigo one of the dancers from Kinky was by far our favorite staff member. He was such a good dancer (gogo), he was also very friendly and remembers us every time we ran into him. All the dancers and staff at Kinky were great but he was hands down the best! Also Alejandro is the VIP bar makes some great drinks.
All in all almost 5 stars in my opinion. A big part of that is due to the activities, Kinky, and the staff like Alejandro and Rodrigo.

I’m going to be harsh in this review because of I expect higher quality and service from a place that presents itself as an upscale resort.
Positives:
Excellent view by the beach.
Lovely pool.
Delicious coffee.
Pool table (although only one).
Excellent spa treatment (overpriced).
Adults only resort!!!
Built in night club with cabaret called KINKYs.
Topless is optional.
Negatives:
Water was randomly yellow from the tub.
All inclusive here doesn’t mean all inclusive, it means MOSTLY Inclusive.
Leaky vents.
A few disgruntled employees.
Some parts of the walls look corroded.
Door ways have elevated steps which often lead to many trip ups.
A fountain that leaks an excessive amount of water in the main lobby.
No air conditioning in the lobby.
There wasn’t always someone present to open the door at the lobby, even though there were people there.
NO FREE WIFI, which also didn’t reach our room.
Weight room is not good and cluttered, mostly machines and barely any free weights.
Overall the experience is okay but it could be better. Hopefully this review can help them become the great resort that they can potentially be.

Firstly want to tell that it was our honeymoon vacation… April 8^th-​14^th 2016. We got a deal from Groupon for 6 nights stay in so-​called Sian Ka’an VIP Suite which has a balcony with a private small pool and also comes with better amenities in the room (such as bottles of premium liquor and high quality lotions/​shampoos etc.).
We got out from the cab and were about to take our luggage up the stairs as a guy, who helps people to get taxi said that he’ll take care of our luggage, he wrote down our last name and said that as soon as the room will be assigned to us, he’ll take our stuff to the room.
After waiting in a line for checking in for 15 – 20 minutes, we finally got to talk to a clerk Alejandro, he said that we are lucky and he gives us a room at the highest floor in the hotel, so we got room 926 at the 9^th floor. When we got to the room, how mad were we to find that it was a REGULAR ocean view room with no balcony and of course with no private plunge pool!
Thinking that it must we an error in giving us this room, we came back downstairs in a line to talk to a clerk and waiting another 15 minutes, we got back to that guy Alejandro (think I spelled it correctly). After explaining him that we’ve booked VIP SUITE, and he pulled out our booking conformation paper (which we gave him at the first place), he didn’t look surprised or anything and only thing he said was: «Sorry, the hotel is overbooked and we have no suites available». NO APOLOGIES AT ALL!!! Even more– he was rude and all he wanted is to get rid of us without solving anything! After arguing with him and asking him how it even could happen if we’ve booked the highest room level possible and they supposed to see it in the system and not give the room to someone else?! He said that the software they use cant see such and that he can not help us. Asking to talk to his supervisor or a manager, he said that HE IS A SUPERVISOR of day shift, he said that the manager works only at night and we can try to talk to him at 11 p.m.
Heading back to the room after about 45 minutes since we got there first, we found out that OUR LUGGAGE STILL WAS NOT THERE!!! We were lucky (because at least we DID find the luggage) to find our luggage STILL sitting by the front door OUTSIDE OF THE HOTEL where a taxi driver had put it!!! So, the luggage was waiting for over an hour outside to be brought upstairs… Brought it upstairs OURSELVES this time.
After having a mediocre dinner at the hotel buffet and finding out that with the wrist bands we have we may only have beer, vine and house liquor in the bar (for Grey Goose or Tequila Patron for example, there is an additional charge).
So, when eventually we got to see a manager– Raschid Chequer and explaining him the problem, he showed at least some sort of knowledge of customer service and apologized. However, he also blamed everything on the software and said that he doesn’t know when we can be transferred to the room we’ve booked as in the system he can only see bookings for a current and the next day!!! Anywhere I’ve been traveling to in different countries, Ive never heard of a such system, but I guess Grand Oasis Sens uses some pre-​war software!
The manager said that a lot of people usually check out on Sunday and Monday, so, there are good chances of getting the Asian Ka’an Suite, as it was already Friday night, than in a day or two, we could’ve changed the room.
Raschid was a way nicer than the first guy, and said that he wants us to start getting benefits which VIP SUITE would give us, so he changed our wrist bands, so we could have premium liquor in the bar, he also said that he’ll take care of providing upgraded amenities in our room and, additionally, as for newlyweds he’ll send us a gift from the hotel.
Feeling satisfied we went to bed happy, hoping that on Sunday we will be enjoying our suite.
However, the next day NO AMENITIES were sent to our room, when we came to talk to a daytime supervisor (who is familiar to us Alejandro), he said that he doesn’t know what had nighttime manager Raschid promised to us, so we need to come back at 11pm AGAIN.
At 11 pm Raschid again said that he’ll make sure that the amenities will be provided…
EXACTLY THE SAME STORY WAS HAPPENING OVER AND OVER AGAIN EVERY DAY.
And of course, non on Sunday, non on Monday, or Tuesday or Wednesday the suite got available! SCAM!!! Managers said that somebody extended their stay, or new bookings came along, so they always see in the system that all suites are booked.
To add some more disadvantages to the hotel, I want to mention that for all of the BETTER QUALITY FOOD PLACES (rather than buffet or Italian restaurant), you need to make a reservation in advance (dinner only). The concierge who is in charge of that, works from 7 am to 5 pm, however, before 7am there is a line of people to make restaurant reservations. Only 7:15am we were told that the nearest reservation available is in 5 days!!! The food in The Box was good though…

I don’t understand how this place is still in business! My friend and I booked Oasis Sens for an April trip back in January. When we arrived to the resort, we (along with about 5 – 6 other pairs of people/​couples) were turned away because they claimed to have «overbooked». I don’t understand how a resort overbooks and cannot uphold their own reservations! I have been to numerous resorts around the world and this is the first time this has ever happened. It is completely unacceptable! We were redirected to Grand Oasis Cancun (a parent resort of the same company) but we specifically wanted Oasis Sens because we are both adults and wanted to relax. Reviews for Grand Oasis Cancun indicate that Oasis Sens has been doing this to a lot of people. When asked why, the concierge said, «We are overbooked. Also, some of the rooms are leaking.» They offered to pay for our cab ride to another resort but could not otherwise accommodate us for anything extra!
For anyone looking at this place: BE VERY CAREFUL BECAUSE YOU MAY BE TURNED AWAY WHEN YOU ARRIVE AFTER A LONG FLIGHT!
I am still in shock.

Hotel ubicado al final de la zh y muy recendable para pasar un dia con precio especial de cancunense. Recomendable ir en dias que mo sean puentes para recibir buena atencion. Para comer el restaurante italiano es buena opcion.

I stayed between March 7^th– March 11^th. I have written a more detailed review of my experience at the hotel and also my experience of cancun on my blog
In short: the drinks were heavily watered down, even as «VIP», our safe did not work, my friend found a razor blade in her bed, my other friends main door did not lock properly, the best meal I had was the buffet and the Coffee and Me coffee shop was nice. Did not find the concierge to be helpful. All of these things are elaborated on my blog please check it out before you book.

Quite possibly the worst hotel I’ve ever stayed at. We paid for the Sian Ka’an club, with a personal pool and suite. When we arrived our room reeked of sewage, half of the lights didn’t work, and they never brought us our luggage. That night it rained and the rain flooded our entryway in our room. When we brought it to the attention of the front desk they didn’t seem to care one bit and simply told us they would send someone down (which they didn’t). They didn’t offer a different room at all. I understand that they were at full capacity, but I would have expected at least an apology or for them to try to make it right in some way. Extremely disappointed with this vacation as a whole and I guess we’re stuck here for another 5 days, paying for an absolutely terrible room. I would NOT recommend this hotel to my worst enemy!

We decided to be nice and give them two starts. The facilities are nice and the room was nice. But you were expected to stand in line for everything. I went to the manager after my first attempt at standing in the 0700 line for the NEXT day dinner reservation. Employees didn’t show up until 0720 after a lone line formed.
Bottom line for us was that the manager made reservations for us for every night! The food was good and some of the shows were amazing! Each restaurant had empty seats though, with a bunch of people lined up at the restaurants that didn’t take reservation. Very limited breakfast option.
The manager herself said they have an occupancy of 1000 and 120 seats for the reservations. We heard from waiters that there were places you could walk into the bar, but that wasn’t advertised.
We had a good time and the overworked staff tried to be very pleasant. This place is just understaffed and over booked. Didn’t feel like vacation when you have to work that hard. Every other visitor we talked to agreed — enjoyed it, won’t come back or recommend it to anyone!
One last comment… even the lobby bathroom had no water and was a mess. When I asked if they knew they said they did. But weren’t cleaning it up or even putting a sign on the door.

I don’t even know where to start. I guess we’ll start with the positives.
* The Mare Beach Club had some good drinks, when it was open. The non-​blended ones actually had some booze in them, which was refreshing.
* The beach is beautiful, as is the ocean, as is the view. But, as another reviewer mentioned, that’s thanks to Cancun, not necessarily the hotel.
* The room itself was very nice, with some odd quirks (I’ll get to those). Big, pretty comfy bed, nice shower.
* The breakfast buffet at Coba was great. Nice selection of fruit every morning that I wouldn’t necessarily get at home. They also had an omelet station that my husband took advantage of — he said it was tasty and the cook was really nice. I also loved the selection of cheeses and juice.
Aaaaaand, now the negatives.
* It took three hours for us to get our room. This included a while of just waiting and sweating since we were dressed for winter in New England, and they had taken our luggage, and a long time waiting again when our room keys didn’t work.
The floors are all slate, which is nice, but with the humidity, it was covered in condensation, making the whole room essentially a skating rink. Fortunately, the next two days were cooler, so the odds of me slipping and breaking my neck went down.
The room key stopped working out of nowhere on our second to last day, so we had to go get that sorted out back at the service desk.
* The food was questionable. I get that it’s all-​inclusive, so it’s not the highest quality stuff. But it wasn’t very good. The dinner buffet at Coba wasn’t anything special. We had dinner at Moonlight Trattoria twice (which you do NOT need reservations for, despite what the website says). I enjoyed both my meals, but the service was so slow, even though it wasn’t busy at all. We also never received bread, even after we specifically asked for it.
The Sushi Bar had a fair-​ish selection, but it was sloppy and not super fresh. And I LOVE sushi, so I’ll admit I was a harsh critic there.
The Hippie Chic Grill & BBQ was average. One of the funnier moments of our trip was there, when a waiter was rushing around delivering plates of salsa, guacamole, and chips. He ended at our table, and dropped off a plate of salsa, guacamole, and one chip. One, single, lonely, broken chip. We eventually had to ask for more. But, the burgers were fine.
We also had lunch at Muerdeme Mucho, the Mexican restaurant. It went sharply downhill after the chips and guacamole. The bean soup was fine, the stuffed avocado was iffy, the fish tacos were completely flavorless, and the flank steak tacos were just gross. Then, someone came by to offer us a couple shots of tequila. We left after waiting 15 minutes and never seeing him or our tequila again.
The Coffee & Me place is apparently only available to people with certain wristbands, which was never explained. I went about six times and only managed to get three coffees, since no one ever appeared to work there. Also, I ordered two different ones the last day, and she made them the exact same way. But, hey, it was coffee, so I’ll take it.
We never made it to Schillabar, mostly because we couldn’t figure out when it was open, or serving food, or what. There’s nowhere to find out when anything is open, which is frustrating.
* The last day we were there, which was the nicest, I went looking for beach towels at 10am. They told me to come back after noon, when they would have more. Needless to say, that didn’t happen.
I wish I could say our experience was the worst. But we commiserated with nearly everyone we met with their much more horrible stories about leaking toilets, showers that didn’t turn on, broken air conditioning, having to get crowbarred out of their room because the door wouldn’t open (seriously), having the room keys fail 6 times, etc. Cancun was delightful, and I hope to visit again soon, but it will not be to this hotel. Really disappointing for our first trip there.

We travelled from Sept 20 — Sept 26 The reviews are fairly accurate, this resort is definitely aged so there are things that should be upgraded soon, but overall it wasn’t completely horrible and we got a great package price through Sunwing so we still enjoyed ourselves.
Resort/​Grounds
— the resort is quite dated, you can see a lot of things that should be repaired or upgraded (ie. there was a leaking pipe through a crack in the wall beside the pool bar)
— the ground are kept completely clean though, the people who work on the actual cleaning work SO hard it almost makes me not want to wear shoes around the resort you could really smell the cleaning solution though
Food & Beverage
— The breakfast buffet downstairs wasn’t great, there’s no AC and it’s a closed room underground so the heat was almost unbearable. On the second day I ate the Pico De Gallo from the breakfast buffet and I threw up in the evening all of it. It was so bad I couldn’t even make it to the toilet I had to puke in the sink because it was closer and then my poor boyfriend had to clear the sink so we could use it. From then on we only ate deep fried foods no more fresh «supposed to be served cold» things.
— I couldn’t wrap my head around the fact that they didn’t allow us to bring food to our pool chairs. Every other resort we’ve stayed at (Cabo, Riviera Nayarit, Puerto Vallarta) let you bring snacks to your beach/​pool chair to munch on while you tan. This was really annoying I thought. The Pool Snack restaurant had the BEST guac, tried to eat that as «veggies» lol since I was traumatized by the food poisoning on my second morning.
— The Mexican restaurant was good, we tried the mediterranean one night for a special event/​performance too
— Go to the Bar down at the beach — BEST FRUIT SMOOTHIES!!!
Rooms
— the first room that we got checked into was AWFUL. If you stood outside the bathroom under the vent you could smell whatever was happening in the actual washroom AND it was dripping condensation onto the ground
— We slept 2 nights in the first room and just couldn’t take it anymore so had to go to the front desk to ask for a room switch, we thought the AC was just bad because we were in Cancun (first time on the Caribbean side of Mexico for us) but then when we walked past someone else’s room we could feel the cold air
— when you get to your room, check the toilet for proper flushing, sink and bathtub for proper drainage
Entertainment & Pool Activities
— This was the ONLY fantastic part about this resort: Mel, Luis, Aldo, Karen, Carlos, what an awesome group of people. Always kept the morning water aerobics, pole dancing, lap dancing, yoga classes going and had tons of fun games and pool/​chair activities for everyone to participate in. They actually love what they do and you can tell that it’s not just a 9 – 5 for them. They really made this stay at this resort for us!
— The pool bar is a joke, you have to climb this barrier/​divider to get to the pool from the main pool area. It’s like they want you to exercise for liquor lol. The pool was cleaned every morning very early so by the time we got out there they were just finishing up so that was good.
— There’s a second pool that you have to walk through the lobby to get to (where the Saturday foam parties are hosted) that is smaller and very quiet, it’s more isolated if you don’t want to be with the rest of the hotel guests.
Club
— the Kinky Nightclub downstairs was fun, there were drag shows some nights and performances which were perfect for entertainment especially because we didn’t want to leave the resort.
Beach
— the beach was incredible, the water was UNREAL colour and temperature. Especially after a short night time rainstorm the seaweed cleared up and the water was SO calm the next day it was just amazing!
— Because we happened to be there in September, we had the opportunity to help release baby sea turtles into the water at night in complete darkness. The hotel staff would help dig them out of their nests during the day and keep them safe until they could be released — apparently increasing their chances for survival. That was my favourite memory of this trip and this resort.
Service
— Overall service was pretty good, they didn’t put up a fight when we asked to switch rooms but were not apologetic at all. I wish the Front Desk had given us a brief summary of all the restaurants and facilities on the resort when we checked in though, our Sunwing rep was useless he didn’t tell us anything about where the other pool was or where the restaurant options were, the resort is quite large so we didn’t find out about other options until the second last night there and other guests told us.
— You should be aware that this is a LGBTQ friendly resort which I loved, and it’s also topless optional. Obviously it’s an adults-​only resort which I’ve never experienced before but liked it way better. I probably wouldn’t stay here again unless they did some renovating to their rooms.

This is a gorgeous hotel with amazing views of cancun beaches. unfortunately the customer service doesn’t appropriately represent the hotel. My boyfriend and I had VIP lifestyle reservations with the hotel from ¼−1/10/16. Check-​in was absolutely horrific. We had to wait 4 hours for our room with no apologies and was told to change in the lobby restrooms with our suitcases spread all over the bathroom floor! (There were more than a few of us there asked to do this.) For the amount we paid, which was more than originally listed, we hoped it could have been handled more professionally. The lifestyle/​VIP customer service attends to you as though you are interrupting them with any questions. My boyfriend and I had to say excuse me to get their attention after a few minutes of not being attended to as they talked amongst themselves. This hotel needs new management! My overall feel was that young unprofessional amateurs ran this hotel, which is so unfortunate.
For the pros! As discussed above, this hotel is gorgeous, sexy, and very relaxing. We stayed on the 9^th floor with a newer room. The pools are beautiful and the bars are flowing with drinks especially the VIP bar. Our favorite part of the stay were the restaurants! Absolutely no complaints there. Benazuza is a memorable experience that will awaken your senses. The cabanas were also a must if you love to be pampered on the beach.
I hope the hotel reads this and does an overhaul in the way they provide customer service. It really can hamper the entire vacation experience.

I took my wife here on our honey moon. I was really looking forward to it but it didnt go as planned. I walked in a the people were ice but when I got to the room it was small and nothing like i wanted my honeymoon to be. The view was great but that was bc of cancun it self and had nothing to do with the hotel. Stayed for 5 days and every night we had horrible sleep becuase there was so much construction going on. I went to the front desk and they apologized and that was it. I took matters into my own hand and made sure my wife still had a great time so I booked a lot of excursions outside of the resort. They didnt accommodate me and that made me upset. Cancun was amazing but I dont think I will be staying at sens for my 1 year anniversary

Terrible hotel do not stay here !!!
They do not understand customer service everything is broken! From the time I checked in til the time I checked out customer service was a joke. I had to call three times to get someone to come to my room to fix the toilet after 3 hours I gave up they never came. Dirty towels, dirty shower, musty pillows, these are just some of my complaints. The customer service never apologized or did anything to help us. The pools were dirty the food is disgusting! It was over a hour wait to get food that is included ! This hotel needs new management. Just a disgusting and unkept hotel do not waste your money here! Go to a better hotel.

This is a tough review to write because there are many many wonderful things about the resort, and some not so good things you have to just overlook. I was here for 6 days and spent most of my time in the infinity pool overlooking the ocean… Just a few feet away from Mario and the swim up bar.
The bartenders are all extremely nice, and the more you tip, the better service you get. By about the fourth day, all we had to do was look at him and he would have drinks ready for us. The food wasn’t bad for an all inclusive, but the special restaurants required reservations that you could only make two days in advance… And they filled up very quickly. In fact, the concierge service was probably the worst part of the trip for me. I found her to be rude, unapologetic and all around unhelpful.
Overlooking the concierge, the rest of the service was absolutely fantastic. The staff remembers you and what you like, and it makes it nice to relax and know you’ll be taken care of.
What I didn’t like… The hotel seems to be falling apart in certain areas. There was a pipe leak in the hallway next to our room that was spilling water all over the hall for four days. The air conditioning didn’t do much, and the room was so humid the pages in my passport (in the safe) started to curl. Housekeeping wasn’t on a daily basis, and it seemed like a struggle to get towels sometimes.
All in all, this was a great resort to relax by the pool and not have to worry about paying for drinks or finding food or really pretty much anything. Definitely a place I’ll come back to again. The price isn’t bad and it’s not too hard to overlook the bad and focus on the good.

I read the reviews before I booked the hotel… should have believed them.
No air conditioning
Had a pool on balcony was dirty and no filter
Food terrible
Drinks…no alcohol
VIP lounge… no bartender
Overall a bad experience… would not recommend this hotel.

That was a wonderful vacation at Oasis Sens. There were surprises along the way like watching a hotel staff digging out sea turtle eggs from a hole that the mother laid eggs that night. He later put the eggs into a fenced area on the beach, like a nursery. The sea turtles come to Cancun to lay eggs and go back to the sea during May to October.
There are hits and misses at the hotel but our groups had a great time. The beautiful turquoise water, clean beaches with some seaweed, and friendly staff. The pool areas are relaxing and lively with nice music. Even though it is more like a 4 ft wading pool, we do love it. The swim up bar keeps the drinks coming. There is no need for any money except for tips which is not required. It is nice to leave my purse in the room safe box.
The check in and out is a breeze. I didn’t encounter any problems like other reviewers. Maybe our arrival time helps Check in at noon. Go for lunch and pool. The rooms are ready and cleaned by 4 pm. We have no towel issues either.
Every Thursday night, there is kinky boat party. It needs advance reservation. Some hotel restaurants require reservation because of the limited space. Wake up at 7 am and book away within 48 hours. The black hole is a must if you are more adventurous in foods. Quite an experience for me. Love it!
The kinky club is not as much of a dance club. I wish the hotel improved their a/​c system there, the buffet, Maki taco, Mexican place and the lobby. That is why the hotel won’t get four stars which is a bummer. I am not asking for cold room, just comfortable room like 75 F. Thank god our hotel room is nice and cool. The bathtub here is good for two. Deep and big. I say no more.
The tour packages here is $ 25 more than kiosk at fashion harbor or flea market. Isla Mujeres tour including snorkeling, gears, lunch is $ 55. 5% for using credit card. Albatros sail away.
Lomas travel offers airport rides
Fun jet for Chichen Itza trip $ 72.

Not particularly a 5 star hotel as advertise on trip advisor.
–Trip in August 2015
–90 mins for check in
–Hotel does not offer transportation to pick up when arriving to the airport. We booked a separate private van through Cancun transportation. $ 30/​person round trip.
–AVOID the promoters by the front desk, they roped us in by offering a bottle of tequila and spent 2hrs trying to get us to buy timeshares and invest in their company which ranges from packages of $ 3,000-$ 12,000. Seriously a waste of time.
Room 677
6^th floor, standard w/​partial beach view. Small balcony with two plastic chairs. Clean white tiles, great view, standard bathroom. Maids do not replace towels or soap even if you leave tips.
–phones do not work, they can call in but we could not call to the front desk.
–must pay for wifi, $ 3/​hr or $ 11/​one day.
–extra towels are available in front desk.
–Standard black wrist bands cannot access Coffee &me bar and several amenities such as cabanas when they are full. However we came during the week so it wasn’t busy.
Restaurants
Sakura– reservations required. Gorgeous view during sunset hour. Recommend the steak/​meat menu.
Benazuza– reservations required. Personal chef. Service was excellent. Fancy small meals and lots of alcohol.
Black hole– reservations required. Super unique experience. Bring black clothes bc you’ll be tasting 20 – 26 course meals in the dark w/​entertainments.
Breakfast buffet– they make personal omelettes, mountains of fresh fruits, juices and pastry.
Mexican-​pretty good tacos
Frutitu-​only 3 flavor a avail, chocolate, vanilla, strawberry.
Moonlight-​Italian, pizza, pasta, tiramisu.
Cool chic grill-​fried chicken wings, burgers, skewers.
Schillabar-​burgers, hummus, drinks.
Underground bar in the main pool. Offers really good pine-​colada and banana daiquiri. Was not fond of the margaritas. The margaritas made in Sakura tasted much better.
Espresso coffee could be found in the lobby bar. We had to get our fix of caffeine there.
Beach closes at 10pm. We snuck out at 1am in attempt to go skinny dipping only to get caught by the security guards whom is paid to sit there all night w/​a flashlight and a 4ft baton. Scared the hell out of me.
We took the tour to Xplor (14 zip lines, river raft, cave swimming, and off roading) $ 150/​person which includes shuttle. Later we found a cheaper offer in Cocobongo for $ 130. We traveled to coco bongo/​playa forum, which is a flea market. The bus there is only 10 mins and it cost $ 1.
I wouldn’t come back here if I were in Cancun. We would have been better off booking a hotel w/​no all inclusive in playa del Carmen and spent the money on excursions such as scuba diving, and all the surrounding theme parks (xcaret, xel-​ha, and cenotes).

It was my first time in Cancun and I stayed at the Oasis. I’m not sure why the reviews are so low, but I loved it. The buffet every night was great and the all inclusive deal was fantastic. I couldn’t even tell you how many drinks I drank in my 7 days there.
I loved the pool and the beach and all the different restaurants they had there. Booking a reservation for them was also a breeze. We lived facing the ocean so it was awesome to get the view and the sound of the ocean every day as well.
I also booked scuba diving lessons and a trip through the hotel and learned to scuba dive. It was really a great week.
+ wifi was only on the first floor near the lobby. But I remember we lived on the 4^th floor right above the lobby and were still able to get some signal in our rooms

My rating is more like a 3.5 star. Definitely some positives and negatives here but overall, I was pleased with this all inclusive resort for a few days of fun and sun in Cancun.
Positives:
*Adults only resort, most of the guests were couples and young people who were there to drink and have fun.
*Many restaurants to choose from and overall were all very good. Only three require reservations and you can make them at any point at the front desk, preferrably a few days in advance since they are all small.
*Pools were lovely, with several options to choose from, some quiet others rowdy. There is a huge pool behind the spa that has a VIP vibe and was much less crowded then the main pools. Main pool has a swim up bar as well as drink service or a walk up bar.
*Hotel close to airport and $ 1 to ride the bus anywhere downtown.
*Beaches are clean and ample lounge chairs available.
*Rooms are clean, well furnished with adequate drawers/​closet space, flat screen TV and bed was a pillowtop and very comfortable. Choice of two double beds or a king sized one. Mini fridges in some rooms and available on request.
Negatives:
*Staff were minimally friendly and some pretended to not speak any English when we had a complaint to make at the front desk.
*Hotel appeared a bit dated and there were many A/​C leaks from the ceiling, causing lots of wet floor signs around the lobby (i.e. slip and fall hazards) as well as the pool deck which had treacherous stairs to the beach.
*No free wifi
*Buffet is the only breakfast option and was good but got tired of it by the last day.
*All inclusive drinks are bottom shelf unless you want to pay extra and some bars only had certain types of drinks available.
All in all, it was acceptable for a few days of sun, food and drink, especially if booked as a package deal with airfare online.

Booked this as part of an Expedia trip and only stayed one night. Arrived early and they do not let you check in until 3−4pm, but you can get your wristband which allows you all you can eat and drink. Adult only which is nice. As ppl said the resort is OK, nothing overly great and nothing bad. Since we were only there one night we had dinner in the middle eastern restaurant because it did not require a reservation. The portion sizes allow you to try many things. The drinks are free flowing. On Sun night they have a great flamenco guitar group by the pool and then a Mayan dance show — both really good. If you can get a deal it is worth it. I liked that they have balconies as well. One thing to note as others said the wi-​fi costs extra and is VERY spotty — boooo.

This is a tough one. We purchased the all inclusive package through Groupon for 6 nights. Check in was relatively quick, taking us about 45 minutes and most of the staff spoke English, which gave us a chance to try our hand at Spanish without the pressure. They gave us wrist bands that you have to wear ²⁴⁄₇. If you lose it, it costs $ 1,000+ to replace. When we arrived, our room wasn’t ready, but it wasn’t checkin time yet. We ended up getting our key at 3:00 (check in time) and got in our room at 4:00 bc the maid was still cleaning.
Rooms are very nice with a decent sized bath and a balcony. Unfortunately, the maids only came once the whole week and they ran out of towels most of the week. We had to beg for clean towels and finally got some beach towels so we could take showers.
The hotel has several pools, each with their own personality. We opted to hang by the quiet pool, which includes the fully clothed folks. Music is played all day and there is an open bar under the waterfall of one of the lower pools. The view of the ocean is stunning and beach access is just steps away. Entertainment is ample, with pool-​side games, dancing, and nighttime bands and fire throwing.
There are several restaurants to choose from including four restaurants that require reservations– one of which costs extra. Our favorite was Sukura because of the view, wonderful food and quality drinks. The Box serves everything in boxes and offers unique menu items such as faux gras on cotton candy. The Black Hole is a unique experience that everyone must try. You eat in the dark, with a 40 course mystery menu. Some things were gross, but most were absolutely wonderful. It was fun and entertaining. The rest of the restaurants don’t require reservations and were pretty mundane for exception of the Mexican restaurant — which had really good local food.
Wifi is not included and costs about $ 40/​week. The resort is nicely located next to the bus stop, which is $ 1/​person to go virtually anywhere in Cancun. The spa is a little pricey, but a great addition to a vacation. We did the fish spa, where you put your feet in a tub of fish. Bizarre, but very nice!
I would definitely come to Cancun again, but would probably stay at a different hotel due to the maid service and towel issue.

Un bel hôtel…un peu déçu par les restos .sauf le Resto Mexicain Muerdame mucho… et Le buffet haha. Les chambres sont confo. les piscines sont Magnifique. Bel emplacement :)

Vivaaaa Mehicoooo!!!
We had a great 5 day stay at this all-​inclusive Resort. Thanks to Groupon, me and my gf got ourselves a pretty sweet deal. Then came the part where we were all hesitant and wary about whether our stay will be nice or not. Both of us are not that fussy but we definitely did not wanted to have a crappy experience.
The reviews on Trip Advisor were pretty mixed and the bad service issue kept popping up and Unilocal reviews were even fewer and frightening. Anyhow, we landed in Cancun all excited and caught a cab to the resort.
FOOD:
Our first day we were famished after getting trolled by the car rental company (BTW: if you ask the car rental agents on the airport the prices they would tell you the base price which would seem reasonable until you get to the rental place and they will add on a hundred different amenities which will increase the price. Thankfully we made a smart decision and decided not to get the car but if you are planning on driving around the city do your research beforehand). There are several walk-​in restaurants during lunch at the resort and then there are restaurants which need reservations for dinner time. We walked in to the Mexican restaurant and got served the most unappetizing Mexican food. This really scared us upon thinking that maybe the rest of the restaurants were just as bad (thankfully not). DONT EAT AT THE MEXICAN RESTAURANT! IT’S BAD! Pretty ironic huh?!
We dined at almost all the restaurant sans two. Remember, most restaurants at the resort require a reservation for dinner so do so upon your arrival or a day ahead. A lot of them seemed pretty booked and we almost lost our chance to dine at the Box until somebody cancelled.
Our favorite spot for dinner was Sakura Sunset. It overlooks the Ocean and the setting is beautiful. The food was really great also (shrimp sandwich and the lamb dish was sooo good) and we sat there until the poor waiter had to come remind us that there are people waiting to be seated hehe. Also, the bar at Sakura Sunset stays open till 1 or 2am unlike the bar at the lobby which closes at 11ish.
The Box was also a fun experience to dine in. Its basically a tiny enclosed glass wine café which serves a four course meal along with a choice to purchase a bottle of wine. My friend loved the Spanish wine she purchased and it only cost her $ 16 which she was really happy about.
Maki Taco which is a walk in restaurant serving Asian-​Mexican fusion food was also pretty good. The highlight of our dining experience was our waiter who was a hoot. He kept us entertained while serving us this really interesting miso soup which had avocados, cheese and corn in it. Nomz! The sushi was pretty good also and so was the fried fish appetizer we got to go along. We ended our meal with green tea ice cream and a banana-​chocolate dessert which my friend loved.
The breakfast buffet which is served everyday till 10.30am is pretty consistent and comes laden with a huge variety of the usual breakfast fare of waffles/​pancakes/​pastries, fresh fruit, fresh juices, omelet bar and some Mexican breakfast items. The coffee is served table side and was horrible. PLEASE DO SOMETHING ABOUT YOUR COFFEE — Sincerely, a morning coffee aficionado.
We also tried the Italian restaurant for lunch which was strictly ok and the buffet option for dinner which was ok good. So, basically we saved a ton of money by not dining and drinking out. The all-​inclusive definitely worked in our favor.
SOME COMPLAINS:
Pool timings: Although the resort offers 3 decent sized pools, the timings are really off. The pool closes at 6pm and the pool bar closes at 5pm. I mean, we are in Cancun and this is an adults only resort and still the pool closes so early. Pretty lame.
Paid Wi-​Fi: Although we paid for the Wi-​Fi, we got no service in our room which is pretty stupid. Every time I had to make a call or face time, I had to come out to the lobby area/​pool side to do so.
Mexican food: LOL this one makes me laugh because we are in Mexico and the worst food they have to offer is Mexican food.
P.S: I really think the rooms should be equipped with mini fridges because the drinks in the mini bar get warm since the weather is so hot overall. What’s the point of having a mini bar equipped when the drinks are warm?
Overall, we loved staying at the resort given that we got a pretty good deal because of Groupon. We made some cool friends and had no problem with the service. Actually, the service was the highlight of our stay! The staff was very helpful in answering any questions and made our stay pleasant and entertaining! :-)

THE WORST VACATION PLACE EVER!!!
Once we got to the hotel, we were suppose to get the room at 3pm, but we got it at around 6pm. They kept saying that they are fully booked and cleaning our room, but the hotel was almost empty. After we got the room we realized that all of our neighbor rooms were empty for the whole week.
There were no shower towels. Kept asking for them for 3 days… 3 freaking days — no-​one moved a mussel. Had to use beach towels…
There has lots of live stuff in the room — ants of different sizes and varieties.
AC did not work. «We can not do anything about it» was the response to this issue.
Food was horrible. Service in restaurants … Well there was no such thing… NO SERVICE WHATS SO EVER.
Pretty much the whole hotel did not have any freaking SERVICE…
There was also one restaurant that you have to pay for, if you want to go there, but we did not go because I did not want to pay for more «no service»…
Drinks… That’s another horrible thing… You would expect all inclusive hotel to have all inclusive, right… WRONG. In there, in the bars, all inclusive was only the cheap and crappy stuff. If you wanted to get a good or at least decent drink — you will have to pay for it extra… PAY FOR IT IN ALL INCLUSIVE HOTEL… WHAT A F****K
Front desk — another place of horrible stories.
They wave no information, they don’t want to help with any issues. There would be like 4 people behind the desk but you would wait for at east an hour… And that is without a line… They would pretty much just stand there and pretend to be doing something.
Currency exchange — they never have enough… On purposely making everyone to use their money (like US $ in my case) so they would get more $$$ out of it.
Beach was dirty… Lots of stones and some other crap… Lots of weeds in the water and on the beach — AND NOONE CLEANS IT!!!
Entertainment — None. Every day there would be an attempt on something like that but there is honestly nothing to watch. Some woman sang, some dudes danced a rain dance and some acrobats in the lobby (my 5 year old niece is a much better performer that all of them combined) It was nothing to compare to some other muuuuch cheaper places. Pretty much looked like hotel stuff rehearsed it for 5 min and «performed» if you can call it that.
On occasion there was a couple of times when there was a water outage. There was just no water anywhere… No cold, no hot… Just no water…
There is no muni bar in the room. There is only a half baked mini fridge (like the ones in Motel 6) with 2 cans of soda and 2 cans of crappy beer. Again — no standard 5 bottle upside down dispenser… But hey, what else do you expect from place like that…

I was very hesitant to stay here because the Unilocal and TripAdvisor reviews were VERY mixed.
I am so glad I did. It was the best vacation my husband and I have EVER been on. The Italian restaurant and the Mexican restaurant were amazing! The location is awesome, the rooms are beautiful, the lobby shows are amazing. There was a foam party in the VIP pool on Friday and my husband and I had a blast.
People do go to the pool and lay out towels to claim chairs early in the morning but that wasn’t an issue for us because we’re early risers anyway. Dinner reservations get booked up early but don’t fret because there are many other places to eat if you don’t get reservations.

A more than serviceable resort, but not as nice as it should be.
There is a lot to like about this resort. First of all, it has great food and lots of dining options, plus a d decent staff, beautiful swimming pools, and good scenery. The views along the property are stunning and most every room comes with great vistas. Mine definitely did. Standing on the balcony at night listening to the roar of the surf was an evening ritual.
Unfortunately, it has become a bit of a spring break paradise for partying college students on the loose. I wouldn’t necessarily recommend to families with young children, let’s put it that way, even during the off-​season. if your’re a newly minted 18 or 21 year-​old, this place would probably be like a little slice of Heaven. If you’re not, you might feel out of place or at the very least, annoyed and put out by the sight of college students darting around the pool with a bottle of Miller High Life in hand, half-​drunk at 11 a. m and falling over themselves as they make asses of themselves.
My hotel suite was about average, with a nice view, balcony and whirlpool. The décor was okay, but it needed a bit of a face lift. I definitely think this resort has seen slightly better days. The AC unit in our room was loud, but it did work. Housekeeping responded to requests for fresh towels and linens in a timely manner, but they were stingy with the toilet paper. I still don’t understand why.
The hotel features a swim up bar, cabanas and multiple seating areas outside, gift shops, and several decent restaurants and bars on the property. The best thing about it was its close proximity to the ocean. Those views were worth the cost alone.
This resort is centrally located to dining, shopping and nightlife, which is a plus. I think it’s a little overpriced for what it is.
Avoid during spring break madness unless you are, of course, actually on spring break. Then by all means, have at it. Everyone else past the age of 25 should stay home or find hotel accommodations elsewhere.

Aunque yo no haya tenido hasta ahorita la oportunidad y por supuesto la fortuna de quedarme dentro del Oasis Sens, he ido, y he entrado. Al igual tengo amigos que de primera mano me han contado como es. Para empezar es muy importante saber a lo que vas a llegar. El hotel en si está enfocado para gente de mente abierta, en otras palabras que es amigable para la gente joven que está buscando cierto tipo de entretenimiento. El hotel, de igual manera es muy amigable para los homosexuales, de hecho es uno de los más famosos y más solicitados debido a este motivo, ya que no hay muchos hoteles que sean de este tipo. Ya que hoy en día no es algo socialmente aceptado y tenemos que llegar a estos extremos para poder proveerles el mismo servicio. El hotel es simplemente bello, las decoraciones son de lujo y la comida está exquisita. Y por supuesto, la playa es de otro nivel. Y no es requerimiento ser homosexual para disfrutar de este paraíso, la gente heterosexual es bienvenida. Sólo que éste no es un hotel de «swingers», donde el ambiente puede llegar a ser excesivo.

The food was 4 – 5 stars, but the rooms were only a 2. Nothing impressive. The things I really liked about this place were:
–The food! Each restaurant was unique and delicious. We ate at every restaurant except for Al Sur.
1) Benazuza was my favorite. It’s a great place featuring gourmet drinks and dishes. Perfect for a romantic night. They gave us a nice bottle of champagne for our anniversary and the table had roses on it :). The food and service were 5 star. If you book a VIP room, you get 1 dinner free here. Otherwise, you have to pay and it’s not included in the all-​inclusive. Do it… it’s completely worth it!
2) We ate at Happy Chicken most often. The food and service were good. It’s located right by the pool and you can go in your swimwear. They have any kind of chicken you want served up fresh. They also offer fries and salad. The chicken was always hot, which I appreciated.
3) The Wimpy is located near the pool, too. They serve up beer, paninis, hot dogs, and hamburgers. They were good, but nothing to write home about.
4) The Sushi place was good. The service kind of stunk, but the actual sushi was decent
5) The Black Hole was a great experience for the senses. You get small samples of many different dishes that you would never know existed. There’s nothing crazy (like cow tongue), but there are some amazing combinations of flavors. Prepare to be mind blown! This place isn’t great for people with multiple food allergies, but they accomodate you the best that they can. It was a really cool experience and I’d recommend everyone go there!
6) Coffee and Me was a great place to grab an iced tea or iced coffee. It’s in the VIP only area. The same person who runs the bar there in the VIP area also does coffee. It was the same woman all 6 days that we were there and she was awesome!
7) Cobo was a good place for buffet breakfast. They had a chef that would make fresh eggs anyway you wanted, as well. There were a lot of options.
8) The Mexican Restaurant was delicious. We ate there a few times. We had such a good time with the waiters. They joked with our table every time we came back and were just awesome! No reservations required.
9) Moonlight was a great Italian place. It’s kind of nice because it’s open when the other places are closed (at the 3−5pm lull) for pizza. We had dinner there one night. It was good. Make sure you have some tiramisu.
10) The Box was good. It’s a wine cellar with a delicious dinner option. It’s 3 courses. You have to make reservations for The Box.
–The pools. The VIP pool is absolutely amazing. It’s the only pool that goes deeper than 5 feet. It’s serene and there are cabanas available. There were literally no more than 5 people there each time I went. It’s probably busier during the spring and summer months. The main pool is really fun! Lots more people and there is a bar that you can swim up to. They also do classes such as pole dancing and pool volleyball.
–The beach! Talk about crystal clear water. It’s blue and beautiful! They have activities on the beach such as volleyball.
–Ability to travel between hotels. Oasis Sens is on the hotel strip so it’s easy to access the airport and downtown. Also, they will give you a voucher if you want to go eat (say breakfast?) at another hotel. We ate breakfast at Grand Oasis one day.
–No kids!
There were a lot of things that I didn’t care for at Oasis Sens.
–The lobby, while beautiful, is like a sauna. It’s so ridiculously hot!
–Our Si’an Kaan room. We got the VIP room. It’s about the same size as the other rooms. The thing that was different is the balcony. It’s large. It has two lounge chairs on it as well as a «plunge» pool. It’s basically like a hot tub without the jets. It’s got cool water in it. They came to clean the pool once, but it looked exactly the same. The pool was dirty. I asked them 2 days into our stay to clean the pool again. By the 3^rd day I asked if we could be moved to a different room. They supposedly didn’t have any other rooms available (even though there weren’t all that many people staying at the resort). I even offered to downgrade the room and just get a room with a balcony, I didn’t care about the pool. They said they weren’t able to downgrade the room. We could see the other pools from our balcony and they were WAY cleaner. They finally came to clean our pool at 930PM the night before we left (day 5)! We also had ants in our room, which was part of the reason why we wanted to move. These ants were the tiniest of ants, but they were annoying. They were all over the floor. Luckily, they never made it into our bed. They said they were going to fumigate the room, but I don’t think they ever did.
–The drinks. I think they were watered down.
Bottom line… would I stay at Oasis Sens again? No. I would go to Cancun again and stay somewhere else. There are too many great hotels in the area to settle on a room that we don’t like. We spent too much money to be uncomfortabl