Condado Vanderbilt Hotel

Just spent the most amazing five days at Condado Vanderbilt in PR. The hotel is very quiet and seems to be half empty. Upon having to check out today I asked for late check out and was told only until 2pm. My flight is at 8pm and I asked to stay until 4pm if the room is not booked (which it’s not). I was told I would have to pay 199 $ for another night just to check out at 4 so I could enjoy the day at the beach and pool and be able to shower before the flight. This is unacceptable for a hotel of this caliber. I could understand if it was the busy season or the hotel was fully occupied. I am very disappointed to end my stay with CV in this way.

Expectations were high as I had read the reviews from others and I must say, this hotel did not disappoint. I had originally booked a King Ocean view room and was surprised by the free upgrade to a 1 bedroom suite which included 24 hour butler service. The room was nicely decorated and clean. Drinks and snacks were replenished each night and the turn down service was a nice touch.
The hotel staff was friendly, courteous and attentive and the property was well maintained. The only drawback for me was the heated pool.
Proximity to Old San Juan was a short bus ride away and public transportation was cheap.
There are many nice restaraunts to choose from nearby to satisfy.
I will definitely stay here again when visiting PR.

I’m going to start my review with … what a wonderful and beautiful place!
We came to PR for a wedding party from Orlando. We did not stay at this hotel but we had the chance to see the beautiful structure, the amazing hallways and meeting rooms, and the view from the balconies.
The wedding was outside with the sea as a background and the breeze as nature’s music during the ceremony at sunset, afterwards we moved inside for dinner, and it was a very long table with gold and flower decorations like a royal table (everything was perfectly organized).
Service was butler style, and the menu selection was extremely tasty!
I was very impressed with the cream of mushrooms with fried wild rice! I’ve never had a soup like this one before! The rice was almost burnt (purposely) and the texture paired the creaminess perfectly.
Afterwards we went to the lobby bar with family and friend to continue our own party… the bartender was a joy to be around we then moved to a table and the server was so nice… I made sure everybody in my party tipped her well enough!
We had more food as we couldn’t resist to order food. We had octopus ceviche, some gourmet fries and a tartar with fish roe on top. Again everything tasted too good to be true.
We had a memorable experience… and my husband claims he had the best mojito ever at the VC lounge of the condado Vanderbilt hotel!

Beautiful hotel, great customer service. Unfortunately my husband and I were out exploring San Juan and the surrounding areas during our visit, so we didn’t have the opportunity to enjoy any of the amenities at Vanderbilt. But I can tell you the grounds and rooms are absolutely gorgeous. Our room was ready when we checked in about an hour early. It was cleaned everyday and a special little box with sweets was left for us on our bed daily. Not only that, but our mini bar was stashed with complimentary sodas, water and snacks regularly. This was a great perk. I wish we had the time to dine in one of the on site restaurants. I think Condado Vanderbilt will be our choice hotel the next time we visit San Juan for sure!

This place is great. The service is amazing and the overall décor is very well done. The butler service is great; I loved communicating via text. It made it very convenient. The pool is great; the adult-​only pool, though, is a little isolated. I can see some people liking this though.
Do yourself a favor and stay here.

It was our first time in Puerto Rico and staying at the Vanderbilt. The hotel and all of the staff are top notch. The staff goes out of their way to make you feel relaxed and at ease… especially Kevin, Sasha, Hollis and Pablo to name a few. The hotel has two nice pool areas with bars and food poolside. The rooms are nice but a little small. I would upgrade my room on my next trip. Overall a great experience!

My family and I were there during Labor Day weekend of last year. It was the choice of this hotel or the Ritz.
Pros:
Our suite… was perfect. Top of the line items.
No casino-​meaning better quality FAMILY time.
Complimentary Bike rentals
Almost everything is included or comped:
(Resort fee-​beach lounge chairs-​wifi-​bottled water).
Attentive staff.
Reception desk was on point.
House keeping was a little slow but read and complied with everything that was on my list that was left on the table. (Thanks again!)
Pools were extremely clean and the smell of chlorine was controlled. A lot less then other hotels.
There was an issue with some drunk and wild guests (young and stupid) at the infinity pool while we were in it. We handled «them» accordingly. We didn’t let them get the best of us but we did speak up to them. Other than that hotel was wonderful for us at least.

Pros:
— most high-​end hotel in that particular area of San Juan
— very clean and tidy
— super friendly staff
— prosecco on arrival while you’re checking in
— turn down service
— free chips at random times during the evening (what?)
— great pools with amazing views
— well equipped gym
— shuttle service to various locations on the island
— great restaurants within the hotel, taco place is fantastic
Cons:
— $ 18 for a mojito is absurd
— does not have a beach, there is no beach access at this hotel, no beach whatsoever.

This hotel is great. The amenities are top notch and the service is excellent. I left an important pair of shoes behind in my room and the hotel shipped them back to California for me. Awesome.

We stayed at this hotel 7 nights and enjoyed every minute of it. My boyfriend lost his super expensive watch at one of the pools and surprisingly we got it back two days later. Everyone at the hotel knew about the watch and assisted on getting it back to us. The butler was great, they checked with us once a day to make sure we were ok.
Housekeeping was good but had to call them to ask for more shampoo and conditioner. We got a few bottles the next day and after that it was all good. The service we receive was exceptional!

This hotel has AMAZING service. Everyone seems so genuine and kind, and they want to make sure you have a great time. The adult pool and hot tub are downstairs, and the super scenic infinity pool is on the second floor. All pools are open ²⁴⁄₇ with beautiful views.
I didn’t stay in the hotel but had pool access because my hotel (el convento in old San juan) is a sister hotel. (I would definitely recommend visiting the Vanderbilt over the Marriott courtyard, el convento’ other sister hotel.)

Right from the start they got it right at the Condado Vanterbilt! We decided to stay here for a long weekend (4 days) for our 20^th Anniversary and I am glad that we chose this property. The staff was friendly and courteous from start to finish. While checking in we were offered both water and champagne!
We stayed in a Biltmore Suite on the 9^th floor and the view from the balcony was spectacular. Not only could we see the ocean, but the lagoon as well as the pool area which is very pretty at night! We were provided little snacks, (chips, candy, etc.) as well as soda and water which was restocked daily at no additional charge (complimentary). The Biltmore suite was more than enough space and extremely comfortable. The bathroom was spacious with a jacuzzi tub, a large shower, two large sinks and a very large mirror. The bed was very comfortable! I have stayed in many properties that purport to be 5 star but none have come close to the level of service that we received at here. My husband agrees that the bar has now been set extremely high. We returned early one afternoon and the room wasn’t taken care of by housekeeping, no big deal as we had gone out a little late, however within a few minutes someone came up with complimentary macarons (my favorite). When my husband asked another day if we could have more of the delicious macarons they said they would check with the pastry chef, well when we returned the macarons were on the table waiting! Little things like this mean a lot and I feel that the service you are provided here is well worth the price they charge.
There are three restaurants on the property. We dined at two of them. The poolside restaurant Ola was nice for late night dining and enjoying tropical drinks outdoors or poolside. I’m still thinking about the wonderful salad (watermelon, papaya and goat cheese) — so refreshing. The piña colada was great as well and the service, again, awesome! We also enjoyed Tacos and Tequila, the food was tasty and the presentation was amazing. I must say, we enjoyed many sights in San Juan, but we would’ve been just as content to stay on the hotel grounds. The butler Christine was attentive and although we didn’t require many services she was sure to ask if we were okay and to let her know if we needed anything. I wish I could remember the young man’s name who greeted us each day as we were leaving and talked to us daily about our plans — because, again, he was great. I can honestly say, that when I return to Puerto Rico I will definitely stay at the Condado Vanderbilt again because I know that the service and experience will be wonderful!

My wife and I stayed here for 3 nights and were blown away by how nice it was. The room was fantastic, the service impeccable, and the food especially the breakfast buffet was solid. The infinity pool was the highlight. Visually so relaxing and almost like meditating. My wife enjoyed the spa. Why only 3 stars? Because I left my phone charging boost battery in the room when we checked out. We called and asked them to mail it to me. I gave them my Fedex number so it would not cost the hotel anything. I said If there is a problem email me or call me. It has been over a month now and nothing. If the hotel followed through on this I would change my rating to the 5 stars they deserve. This is my challenge… make it happen.

The only thing that’s 5 star about this hotel are it’s room and resort fees. We recently stayed at the Vanderbilt and had a suite, which included butler service. I’ll try to be as conscience as possible. Can’t figure out all the 5 stars???
Pros: Beautiful location with super easy access to the beach.
Friendly staff overall with excellent attentive beach staff
Our suite was pretty nice with a very comfortable bed and great views. You’ll need to
request ocean views when booking.
Our stay included private car service to and from the hotel/​airport. Nice, new, clean
vehicles
Restaurants are nice and the so are the drinks.
gym is pretty nice
Cons: There are many…
Prices are completely overrated for the amenities
Service is reactive not proactive. At this price point the guest should be impressed
with considerations, not have personnel caught by surprise with questions.
Resort fees: $ 95 per day, regardless… add that to your room rate.
Day pass to use dry/​wet saunas= $ 125.00 per day
massages. 250+ for 50 minutes… Check brochure for specifics.
Always a waiting line at check-​in. Found this to be particularly annoying.
Butler service…= a Millennial with a cell phone. Don’t bother thinking you’re getting
much more
Pitiful honor bar in room: 2 bags of chips and a snickers bar… literally.
Make sure you fill the beautiful pools you see on their website with kids. The pools also
seemed a lot smaller in person, than they seem online.
The hotels sundries shop is super small.
You can hear everything happening in the halls while in your room.
housekeeping inconsistent. After being out all day, came back to have to call front desk
because our room wasn’t cleaned. The front desk’s response was that they were busy.
Yep that’s what I want to hear… Room finally cleaned at 4:30pm. Turn down service
showed up at 5:30pm. Lovely…
Hope this helps both you and potentially the hotel improve the quality of a guest’s stay.

Amazing hotel within 15 minutes of Old San Juan. Good restaurants, amazing pools and helpful personnel. Beautiful view and luxurious spaces.

BED BUGS! I’ve stayed here twice. Loved it the first time. This last time, my friend and I left covered in bed bug bites. We even found bugs in the bed but management insisted room was clean. It’s been a month and the hotel still hasn’t returned any calls. I am still healing from the bites. And we both had to throw all of our luggage and clothes away for fear of bringing them back into our own homes! I’ll post pictures of what my legs looked like. My entire body was bitten. DO NOT STAY HERE. Not only do they have BED BUGS. They could care less how their customers suffered.

Premium hotel that comes with a premium price tag. In general, I believe you get what you pay for. However, a pet peeve of mine is hidden charges. No, I’m not talking about the various taxes and fees on the island, I’m talking about the extra tips found on my bill: $ 10 per day porter fee, $ 2 automate housekeeping tip. This review is going to make me sound cheap, however, that is not the case. Why these fees weren’t disclosed until check out and not optional is frustrating.
I visited for a business meeting — staying at the hotel, using the conference space, and eating (drinking) at the bar. The rooms are sizable, the staff extremely friendly, and the food decent. The pool and beach were awesome. The views are off the charts. Drinks were a bit weak, the wireless suffered in both my room and the conference room, and they offer limited number of late check outs.
Net: A great place to stay and recommended — just go in with yours eye open knowing the all in prices.

Whoa whoa whoa… Condado Vanderbilt really came through! I loved this extremely, luxurious hotel to the MAX. I had booked a JetBlue getaway and got my 3^rd night free which was so key especially for my birthday… I was so lucky to have checked in IMMEDIATELY … Flight got in at 920am … When do you know ever that hotels are willing to accommodate early check ins? Almost never… Well not here. And on top of check in early. Why not have this glass of champagne? Nice touch. Anyways… Grounds are gorgeous. Especially the infinity pool that overlooks the ocean. This location of the hotel and that its so high up also made it for the perfect amount of wind and sun daily (it felt like Aruba winds)…
Accommodations were clean and fresh… Very modern… We really enjoyed our room… Safe in the closed… Nice comfy beds. Complimentary goodies in the fridge which were stocked daily… This place was a real treat … I’ve been to Puerto Rico a plethora of times and this was place has definitely set the bar. The area is great for shopping and dining… Salvatore Ferragamo and Gucci are right across the way … Café de angel, pinkys, and Ben and jerrys (see review) all with in walking distance… Also if u have a chance. Def hit up cocina abierta… Ask the concierge…
Little downfall at the hotel is the very little beach area they have on premises … However, u can walk your butt over to the public beach and there are hotel staff just waiting to accommodate you… They really were perfect and very attentive… Also, visit the spa if you can… It is like the utmost relaxation one can possibly endure … Worth the money and the massage…
Just a tip… The white tiles are SO SLIPPERY around the pool and stair area. Walk with caution and be careful when the grounds are wet… I busted my ass not so gracefully, luckily no injuries were sustained lol… But other than that I have NO complaints…
Leave your kids home! This hotel is pretty much made to be adults only. Was the vibe I got… No one wants your kid screaming and jumping in the pool in their floaties… Seriously…
Highly recommend… If you’re thinking about staying here… Just book it.

There are a lot of things to recommend this hotel: perfect pool area, attentive staff worthy of a five star hotel, up front service, beautiful décor, and so many rooms with an amazing view. If you are in your 40s and looking for a high class hotel to spend a weekend, this is it. It’s not loud, and it’s not a party hotel. For that, go to la concha or old San Juan while you stay here.
Downsides to this hotel is that it recently reopened under new management in December 2014 and they really haven’t worked out the kinks in the service. On the other hand, when you point out a problem the staff are very eager to correct it. Think of this as a five star hotel that really hasn’t passed its masters degree yet. My biggest complaint is that the chef will serve substandard food in his restaurants, along side some really good grub. Dry and disappointing paella, excellent fish, amazing breakfasts. The best hotcakes I have had anywhere.
All in all, an amazing experience that just could be so much better given a bit more commitment by leadership and better marketing. The hotel feels kind of empty given the number of staff, but admittedly it is low season.
By the way I got a much better deal for the room on
than any other site. Like half price.

This hotel is phenomenal! Not only is it gorgeous, but the service is impeccable. The staff is super friendly and a complimentary glass of champagne is provided at check in. This hotel has 3 pools (main pool, infinity pool, adult pool) and a hot tub. All the pools are beautiful… And they are open 24 hours! That bit of information is not on the website. Also important to note is the fact I saw no kids during my stay! Not one! Not sure if it was because I was at the east wing, I don’t know… But it was honestly great to not have children running around.
Now for the icing on the cake… I booked a city view king sized room and was given a SUITE! OMG… the best upgrade ever! Not sure why they did that, but I was not about to ask them either lol. The suite was like a one bedroom apartment without the stove lol. It had two balconies… One with city view and another one with partial ocean view. The bathroom had a stand-​up shower and a whirlpool tub.
All was amazing! Only thing I wished is that they had shuttle service to and from the airport and Old San Juan. That would have been very helpful throughout my stay since cabs are ridiculously overpriced.
But overall, would go back and would recommend! Happy camper here.