Augustine, a Luxury Collection Hotel

We stayed here almost two weeks while my husband was in Prague for work. I tagged along for fun. The location is right beside the Charles Bridge in the Mala Strana. The parliament and Wallenstein Garden are next door, and Prague Castle is visible on the hill.
The former monastery is beautifully renovated. However, it retains much of its original charm. By that, I mean it’s haunted. We didn’t pick the hotel, and I have no complaints. I’m just saying we knew nothing about it, but apparently paranormal phenomenon here is well documented.
We noticed a lot of racket upstairs in the wee hours of the morning, what sounded like furniture being moved around, walking, men talking. At first we thought nothing of it, but it happened often the two weeks we were there. We asked others in our group if they noticed anything odd, and they had similar stories, plus things moving around. I also noticed a smell of sulphur that came and went, but maybe we caught a whiff of the spas through the ductwork.
The strangest thing was I left before my husband. His last day, he didn’t want the maids to make up the room. He’s a bit superstitious, but he says since ghosts don’t bother me, he didn’t want the sheets changed. It didn’t seem to help much, though, because there were still creaking sounds and the feel of another person in the room. When he was in the shower, the steam revealed, in gothic font, «111 ac». Since it was a monastery, I looked up Acts 1:11.
11 «Men of Galilee,» they said, «why do you stand here looking into the sky? This same Jesus, who has been taken from you into heaven, will come back in the same way you have seen him go into heaven.»
Could it be the ghost announcing himself?

I only stayed here for one night but it was great! Service is outstanding and really attentive. It is also super pricey so there’s that. Located right near the Prague castle and Charles Bridge… convenient location. I walked from here to the astronomical clock and got there within 15 min or less. It is also located right off the metro or the 22 train.
Their suite is really spacious with a huge bathroom!!! It came with a California king bed… HUGE.
Food at the restaurant is fantastic too– get the beef tartare but remember to share or else it’s too much. Their specialty drinks were tasty too!
I used spg points to stay here otherwise it would have been a hefty price.

Outstanding service and attention to detail. Made my birthday weekend in Prague truly special.
We had the executive room, and we’re traveling with a 2 year old. The provisions they made for the toddler left us speechless — diaper pail, toddler tub, crib, beautiful bedding for kids, and a potty seat. Incredible!
Our room was absolutely gorgeous with a foyer, massive bathroom with a bidet, tub and separate shower, and his/​her sinks.
They gifted us a bottle of prosecco and a phenomenal chocolate mousse cake on my birthday. The staff goes out of their way every minute of the day to make the guests’ stay special. Wow!
The concierge service is excellent, especially food recommendations by Jan. The front desk/​entrance staff is absolutely delightful, and interacting with them is a pleasure.
The Breakfast spread was excellent, with a stunningly beautiful centerpiece of a large honeycomb in the cold buffet; the wait staff at the restaurant was just amazing. Super attentive and did everything with a delightful excitement. The hot foods like pancakes, French toasts, eggs were just OK. French toast was the best of the offering. The quality of coffee and espresso drinks at breakfast is a bit disappointing. Jan and Maria are the most incredible servers/​hosts in the business. They have to be called out for remarkable service.
The hotel itself is GORGEOUS, built on a collection of monastery buildings, and preserving the original feel. It’s hard to find a more beautiful hotel anywhere. You can even schedule a tour of the adjoining monastery in advance for a small donation (about € 10/​person) to the monastery where the monks still reside. The tour has to be booked a couple days in advance though, and is subject to the monks’ availability.
Everybody speaks perfect English, and makes you feel comfortable in your interactions when you don’t speak the local language.
I will visit the Augustine again and again. Thank you!
Some nits: even though we had an upgraded executive room, there was no coffee/​espresso machine in the room. That is only available in the suite level rooms. Seems strange co spidering you can buy a Nespresso machine for a few €s.
A lock on the inside of the bathroom would be nice, especially if you’re staying with friends or a pesky 2 year old :) But I do understand it can become a liability for the hotel if a child locks themselves inside.

I have experience only with the restaurant so I can´t evaluate accomodation but I saw some of the rooms and they looked really nice. Also the location is perfect so if you can afford to spend more money, this could be the right choice. There is a nice and peaceful garden between hotel and cloister.
Anyway the restaurant. Nice minimalistic decoration. It has a large garden. I really like it. It´s usually not crowded so you can have a nice romantic dinner or lunch without noise. Meals are excellent. They offer modern cuisine from many European regions. They change the menu according the seasons because they always use fresh ingredients. Winelist is also fantastic. And if you are not in a mood for wine try their beer. It´s reall good.
Only one complaint. Service. I would expect perfect service in a place like this. But it wasn´t. They were slow and one of the meals wasn´t the one which we ordered. We were a group of nine but still. This shouldn´t happen.

Sehr schönes zentral gelegenes Hotel. Wir hatten nichts auszusetzen. Das Personal war herzlich & hilfsbereit.

Very elegant-​designed and high quality hotel near the Prague Castle.
In an old monastery is hidden now a luxurious 5-​star superior first class hotel.
Very nicely decorated rooms, great marble bathrooms, all very comfortable and stylish.
The staff is extremely friendly and helpful.
Breakfast is fantastic, it selects some of the extensive buffet and a portion of the menu.
A must is a visit to Tom’s Bar or at The Brewery in the basement vault.