Einstein Bros Bagels

Three different times coming here and they’re consistently almost completely out of bagels (2 – 4 flavors only available).
Can’t understand why they wait until the case is empty to start cooking more.
Manager is consistently rude and offers zero explanation for the poorly run store.

Truly the worst Einstein Bros Bagels! They are always out of everything, the drive thru takes about 20 minutes with only 3 cars in front of you. The craftsmanship of the bagel sandwich is sloppy. Most Einstein Bagels have better service and fresh bagels… this location not so much. I am honestly surprised it stays open.

Every time I come here I ALWAYS experience bad customer service! I end up coming back a couple months later and it’s still the same BS. I accidentally named a food item wrong and I got made fun of for it instead of corrected! So unprofessional! My third visit, they were rude on the drive thru speaker and got my order wrong at the window and I didn’t hear a sorry or thank you or even a greeting! I thanked them for fixing my order, no «your welcome». Haha this location is a JOKE. Hire better employees! If you don’t enjoy your job, apply somewhere else. Don’t take it out on the customer. I shouldn’t have to worry if they sabotaged my food either.

Came in this morning to get some bagels for my coworkers. The place is really nice inside-​exceeds the Irving location. The cashier was great-​took his time helping me select bagel flavors. The ladies in prep were cheerful and friendly. It was a bit of a drive for me but definitely worth it.

Horrible availability. This specific Einstein bagels location always runs out of bagels on Sunday morning. I have been there on 3 separate Sunday mornings and each time they don’t even have plain bagels. I would expect a bagel place on a Sunday morning would have more quantity and more variety.

I am not one to put bad things out there, but this location has many things to work on. I stopped this morning for a coffee and a bagel. This should not have been a difficult order. However, it took 14 minutes for me to get everything correctly. The guy who took my order seemed disoriented, and almost like he had no idea what he was doing. We went back and forth to ensure I had the correct order, a vanilla latte and a bagel with cream cheese. The employee, as a sat watching him through the drive thru window, seemed confused as to which order was which; he had to stop and speak with two other employees before I was able to get my correct order. After I got everything, he once again seemed confused as to how to take my payment, then just handed me back my card. As I stared at him bewildered, wondering how he continued to not know what was going one, he asked me if I was ok… ummmm, what? Then I had to ask for my receipt, just take sure I was charged correctly.
This is what I get for stopping for breakfast before work. I’ll stick with my normal einstein’s in Flower Mound. I don’t ever have these kind of issues there.

Astounding poor customer service today (11÷29÷15, 1:23PM off receipt). Upon entering into an empty restaurant (and I see now why it was empty), I went to the «Order Here» spot and decided upon what I wanted to order. After a relatively long wait because one person was helping the drive thru, and finally her co-​worker was bothered to come up to help, I was ready. A few other customers happened to come in and the employee who finally came up front to help decided to just help anyone, and not in order of guests coming into the restaurant. She also started taking orders from the drive thru register as opposed to the «Order Here» register. I confronted this employee asking why she was not taking orders in the spot that was clearly marked for «Order Here». At this point, this employee became defiant and simply said «we don’t take orders from there now». Astounding that, as the paying customer, I have to try to guess what rules this employee is going to change based upon nothing more than her mood at that moment. Given it was an empty restaurant when my friend and I walked in, there was clearly time for the employees of this location to put up a sign asking guests to order at another register if that was what was needed — but that was apparently too much work for this employee.
The employee at the register continued to take the order of the guest that came in after me, though the other employee finally asked if she could start making an order. I ordered the Turkey, Avacado & Bacon sandwich. When asked what bread I wanted, I said the potato roll that’s listed on the menu would be fine. I was then told, «we don’t have that anymore» — again, in spite of something plainly posted on their wall rules get changed.
At this point, one of the other guests in the restaurant waiting in line (but was passed up by the guest who came in after all of us), left without ordering. Had I not been with a friend and we were hungry, I would have left too since these employees (especially the one who came out after a delay) clearly do not understand basic customer service or taking guests in the order they entered the restaurant.
No apology for this poor experience, and not even the most basic action of «thank you» for my business and supporting their jobs.
My friend with me said he had been going to this location more often in the past but stopped going because, you guessed it, poor attitude and service. Given this, it is clear to me management at this location is leading this service (or lack thereof).
Unless Einstein calls to rectify this situation in the email sent, you can rest assured I will not be returning.

They use very little cream cheese on the bagels that it just appears to be a hurried afterthought.
Their bagel sandwiches are good, but they frequently run out of the bagels I like. Why not make more of the popular ones you consistently run out of?
Find a different place for your morning bagel.

The help is friendly but they’re really slow here. The bagel toppers are impossible to eat neatly. Just get a sandwich. I guess part of the mess was picking off the spoiled lettuce. We were there on a Sunday, so they are slow and don’t make many bagels, so they were out of the six cheese bagel that one of the kids prefers. They were out of plain, which seems like a Texan running out of bullets, but whatever. They substituted a potato bagel without even asking like we wouldn’t notice. The place is clean, so that’s a plus, and lifts them up to two stars. Hooray for mediocrity!

How can a bagel shop be out of plain bagels?
Pretty good for a bagel shop if you don’t want a bagel. :)

We had been across the street for lunch so this was good place to stop for a bucket of bagels. There was a good selection of bagels event at the lunch hour time. Seems like the prices continue to go up and up on the bucket of a dozen bagels and two cream cheese tubs. Still Einsteins has the best bagels around.

BEST mocha in town! and yes i mean better than starbucks! their misto is also done just right and the asiago cheese bagel is my favorite. they didn’t charge for the half and half upgrade which was a plus. Definitely coming back.

I love Einstein Bros Bagels! The bagels are so great and fresh! The best part is the smear — try the Honey Almond Smear! It is great not only on a bagel but toast!

Absolutely awful experience, first they have decided not to bake ant more thin bagels ever again even though it’s on the menu. next they had no regular bagels. We asked them to refill the 2% milk and then they claimed they are out but didn’t even look. While the cashier was pleasant enough the lady in charge was very unpleasant. At least three orders returned as they were made incorrectly. The manager seemed pretty put off by all of this and never looked at anybody in the eyes

This is my 4^th time here and I have now experience what other people have complained about.
There was one other person in line and 2 – 3 cars in drive-​thru. I was not greeted nor made eye contact with for at lease 5 minutes. Even the guy who makes the sandwiches had a headset on. I assume to backup drive thru. He finished making the orders and closed the hoods to the fixins station. Then, instead of saying anything to me, he just stood there waiting for the next order to come through.
In the future, a hello and/​or we will be right with you, go a long way. Stop ignoring your customers. Especially when it’s not even busy.
By the way, the first time I went to this location and was helped by the manager. I told her about the Unilocal reviews. She did not even know what Unilocal was not did she like using computers. Oy Vey!!!

I stop in here on the rare occasions when I want a bagel. I love New York Bagels took, but we are not in New York, we are in Dallas. A bagel is a bagel.
I like the cranberry or the wheat with the strawberry cream cheese. I know they call it schmear or something, but I don’t like that name for a food.
They also have bagel sandwiches, but I have not tried them. A bagel is usually filling enough.

I usually like einstein’s, but this location is a hot mess. I ordered a bagel and 2 coffees, (no one else being in line). When I paid, they charged me for a different order (presumably from the drive through order line).
Not only this, but the container labeled half&half had skim milk in it and vice versa. Are you kidding me???
You can absolutely tell by the thickness. How hard is it to get 1 bagel and 2 coffees with the appropriate accoutrements?
Apparently very hard.

i love love love the southwest turkey-​sausage eggwhites, turkey-​sausage, plain cream cheese shmear, pepper jack cheese & tomatillo salsa on
a plain bagel thin single! it is divine! the service here is different (meaning the young man that took my order was very clueless about a lot of things… like extra cream cheese) lol
since i always get my food to go… no worries lol

This Einstein’s is appallingly bad. I live in Plano, and generally only eat at the Independence/​Legacy location, which is AWESOME btw. Only go to this location if you want to begin an ethnographic study.
The workers are so, so, so slow. Everyone just stands around and waits for one person to heat the food. I could do this in 15 seconds. Instead, you have to order, walk to another register, then pay. I stood in front of the payment register staring at the woman for TEN MINUTES before she even noticed me and took my money.
I then waited fifteen minutes before walking out. I did not receive my food because I do not have hours to waste.
This is quite easily the worst Einstein’s I’ve ever patronized and one of my worst dining experiences ever.
NEVER GO HERE

Unless if you have lots of time to kill, avoid this one!
There were many employees standing around and I was the only one ordering. A lady takes my order and passes it to cashier (you need two separate people to take orders and get paid, really?) and then the order gets tossed to the cook (a.k.a. re-​heater). I only ordered two identical sandwiches and it took roughly 15 minutes to get it fixed up. The slowest point was getting an employee to be willing to re-​heat the ingredients and assemble the sandwich.
The sandwich tasted alright but definitely better and cheaper options readily available a few steps down the block.
This place is a waste of time and money.