Einstein Bros Bagels

Worst and most arrogant service
Imaginable. Love the bagels when they are available (never. All at once) employees awful.

Service is non existing at all Einstein bagels but this is the worst. Dirty coffee bar area. Dirty tables. Manager chewing gum behind the line. Does CORP even care!

The staff is alway friendly and the food is as expected but they never have close to a full variety at lunch. Today they were out of plain and whole wheat. It was 12:15 pm. Rediculous.

I tried to take my kids to this location and it was a HORRIBLE experience! It was super hot (do they even have air conditioning?), the attitude of the cashier was horrible, no one behind the counter even looked like they wanted to be there. We were greeted by one man as we were walking in — but everyone else was way less than thrilled to be there. It was a red flag to me when it was noon on a Friday and there was only one person seated in the place. I didn’t even see him eating.
Then I started ordering… every time I asked for something they were out of it. «Oh, we are out of Asiago bagels.» «I’m not even sure we have chicken salad — and we are out of the multigrain bagels. So you’ll have to pick something else.» «We don’t have the strawberry chicken salad.» «We don’t have the stuff for the chicken club salad.» I did say to the employee «How are y’all out of everything?!» There wasn’t a response at all — didn’t surprise me. She was obviously sitting there just collecting a pay check. No need to actually ‘work’.
I couldn’t stand it any longer. I didn’t finish ordering… we left. No one said a word.
I wouldn’t even give this place one star — but you have to in order to write the review (from what I can tell). I sure hope this place closes so something GOOD can go there!

This is a really bad place to be at if you’re trying to grab a quick breakfast and make it on time to work.
I got there at 9:40 and was out by 10. That’s how long it took them to make a panini sandwich. When it was only two other people and I.
Girl that rings you up is very rude, you say please and thank you, she still has a rude attitude. There was a white older man that told her they were out of decaf coffee, and she acted like she didn’t care. Then continued to tell her coworker in Spanish to hurry with his order because he was already mad about the coffee in a pissed off tone. Which is very unprofessional of her to do.
I ordered a chicken artichoke sandwich with a side of potato salad, and I’m really in a rush to make it to work, so I grabbed my ordered and left, when I made it to work I open my bag, and SURPRISE! There is no potato salad in the bag. I thought about driving back to tell them and get my potato salad, but that would have probably taken them another 30 minutes to make.
Very back location and the sandwich was just okay… Definitely not worth the wait.

Sometimes I really have a craving for a bagel and always think of Einstein Bagels. I love when I’m at the store and they pull out warm fresh bagels, they are the best. I also like their seasonal pumpkin bagels, I wish they had them year round.
The reason for the 3 stars is that this location is hit or miss on service. I have been in several times in the morning before work and it takes a really long time to get one bagel. In fact it’s faster to grab a tub of bagels to take to co-​workers. Probably because they don’t heat those bagels up. When I get a bacon, egg and cheese bagel it takes quite sometime at this location specially. Therefore, I generally only got to Einstein on the weekends. Funny thing is I believe the manager that works the weekends is way more organized and service friendly then the manager that works during the week.
The times I have gone during the week, the employees are disorganized and stepping on each other to help which tells me it’s the management. Orders get mixed up and confused and just a really long wait. During the weekend the manager is really organized, everyone knows their role and things move very smoothly and quick.
Overall the food is always good, I honestly would prefer other locations but this is the one closest to my house and on the way to work.

I have been to this location a few times. One time to order a bagel box for camping and the next to grab a bagel and cream cheese with a friend.
Einstein’s is consistently good. I love the cream cheese varieties; especially the savory chive. I love the apple cinnamon cream cheese with the cinnamon bagel, too.
My only complaint is the extra priced bagels. It would make everything a little easier when ordering in bulk to have everything equally priced.

Young hispanic man who makes bagels in early AM on week days is consistently rude. Bad service ruins what is a great product otherwise.

I don’t like to give negative reviews too often but this was not a good experience at lunch today. Came with a group and ended up taking over 45 minutes to get everyone’s orders, 5 of us got the wrong thing or with/​without something we didn’t want or paid extra for. I literally had to instruct step by step the making of a Caesar Salad and how it’s not a Chicken Club to more than one worker. There were more than 7 employees there and no one figured it out! After I sent it back the guy started picking off the onion and bacon and I had to say, «No, you’re so far off from a Caesar that you need to start over. No, there’s no tomatoes. No there’s no onion. Yes, there is chicken.» Wow, and I wasn’t the only one with issues. Just really sub par service and food and most definitely won’t be back and can’t recommend this location.

pretty good for a chain. the bagels are pretty anemic but good. i couldn’t understand why the veggie bagel sandwich is $ 6.49.
i still prefer ma/​pa bagels.

This location is fantastic, but they messed up my order. Luckily, I was able to catch it when I was paying for my food. I grew up in that area, and all I can think of that used to be a 711, and I am eating where the slurpee machine was located.

Food is good. First time here but staff is lacking in hospitality and short Spanish lady is pretty rude about customers including me when she thought i couldn’t see it hear her. Very good bagels though.

Good quality bagels. They have the perfect baking process.
That being said, the service is always slow. Yes they are crowded, but still takes twice as long to give your order than any other Einsteins. Today, it look 15 minutes to order and I was 5^th in line.
Plan your trip here, it WON’T be fast.

This is an update to the previous review that I wrote. Apparently I wasn’t the only unhappy customer. They sent a new manager over from a different store, and he called me personally asking to give them another shot. I did. And yes, he has really turned the place around. The prep line runs more smoothly. They’re always stocked on the basic bagel flavors. The ordering and payment locations are now consistent. The only thing that the new manager couldn’t fix (and it isn’t his fault) is traffic flow because of the location of the main entry doors and ordering counter. We won’t be regulars, but we’ll definitely return more frequently.

Pretty standard chain food. Pleasant enough décor. Based on those alone it would get a 4 from me. However seeing a manager be generally condescending and having the cashier yell out my order interrupting me is the opposite environment I want first thing in the morning.
Turns out the reason they yell out my order is bc my order takes a number of minutes to prepare. Prefer they just tell me it will take a bit and i can decide if i still want that Instead of yelling and interrupting me.
A little bit of good management and I would stop at this place regularly. Until then it is only on rare occasions when I really want a bagel.

One would think that it would be a simple endeavor to grab a quick breakfast at this popular eatery but it’s anything but. If you are lucky to get there off peak, go ahead plan on being there about 15 minutes to get a breakfast sandwich. This is of course if you don’t get behind the old timer or soccer mom who can’t make up their mind or wants to engage in conversation with the employee who has the attention span of a moth.

Bagels are normally good at Einstein, but this particular location, the bagels are not always cooked thoroughly and the last 3 times I have been there the customer service is horrible, manager was screaming at coworkers and customers. The Mockingbird location at Abrams is much better.

Food was delicious, however I saw one staff with gloves on touch her hair then her eyes and then make someone’s sandwich after that.
Price was good and food was fresh.

Mmm breakfast. I find it a bit on the pricier side — nearly $ 5 for a bagel egg sandwich, 2 bucks for a cup of drip coffee, but I’m usually pretty content with my decision to come here. Carbs, don’t care.
I typically go with a bagel thin breakfast sandwich and a cup of their vanilla hazelnut drip. Their Christmas blend coffee was amazing, so I’ll have to keep that in mind next season!
This particular location can be a bit of a cluster during all the morning madness, with the parking lot configuration, the business of the streets, and the proximity of the other businesses in the plaza. Keep calm and carry on.

Breakfast bagel sandwich — bacon and cheddar totally hits the breakfast g-​spot.
It’s PRETTY AWESOME. you can choose your choice of bagel and they toast it with egg, bacon and cheddar cheese. Great combination. $ 4.
Tip: Try their pumpkin latte