Daltile Sales Service Center

Wow. Yes you do need an appointment — but well worth the phone call.
What a great experience with Mary. Tile selection was amazing. Mary helped guide my choices to create several cohesive looks. She also provided guidance, e.g., pointing out when tile finishes would make for a slippery floor. Pricing was also made available.

Went at the suggestion of another store. Employee greeted us «do you have an appointment?» Snootily. Said another store recommended we come here. She dealt with a client, they left and she proceeded to ignore us. She made two phone calls, leaving a message for both telling them to call and remember they must make an appointment. Have never been in a place that doesn’t want to help and I went at the suggestion of another store.

Mixed experiences here. The merchandise is of high quality and my past selections worked out well. I like seeing the Daltile products in my home. However, my most recent experience did not lead to a purchase.
This business operates by appointment only, and an employee has to look up the price of everything. This makes it hard to design on a budget. If you choose something and find out it’s too expensive, you have to start over.
I wanted to look at Daltile’s merchandise and develop my vague design idea with the help of an employee. The employee seemed impatient with my idea and price questions. The employee’s ideas weren’t bad, but I wanted a completely different style and color scheme from the suggestion that kept coming my way.
This business won’t sell directly to the homeowner. If you want to create your own design, you might spend a couple of hours at Daltile looking at merchandise and getting an initial price. Then your contractor has to place the order. Then you as homeowner get a «discount.» What’s behind this cumbersome process? It makes sense if the contractor spends time creating the design, but not if you develop the design at Daltile.
Probably the best use of this business model is to have the contractor do all of the designing and ordering.
If you trust your sense of design, it’s faster and cheaper to buy tile at a hardware store or online. For this project, I ended up spending two happy hours staring at tile at a big-​box store and bought some tile there. Then I went to another tile business, where an employee helped me with the emerging design, and bought the rest. Everything I bought at both of those other places was in stock.
As with all design work and product research, you’ll want to determine the value of your time and skill, your contractor’s time and skill, and the merchandise you are choosing.