Safelite AutoGlass

DO NOT USE THIS SAFELITE LOCATION. I repeat: DO NOT USE THIS SAFELITE LOCATION.
Wife’s rear windshield on her Mini shattered beyond repair. Called Safelite on Wednesday to have it replaced. Made appointment for Saturday. Show up Saturday morning, sign the documents.
Upon pre-​inspection, the manager and technician determined that they couldn’t do the repair that day because they didn’t have the necessary moldings and clips they needed. I asked: «Why did you schedule an appointment if you didn’t have the right parts?» No good response. STRIKE ONE. Solution was I would order the parts from Mini, and they would send a mobile technician to the dealership to replace the glass, and Mini would supply the moldings and clips. Fine.
Tuesday comes, don’t hear anything about the status of the replacement. Call the technician, who says he has already left the dealership but could not replace the windshield. I say: «Why not?» Because he did not have the right rear windshield with five electrical leads — the one he had only has four. STRIKE TWO. How, after giving them my VIN, could they show up to a job with the wrong parts on two occasions? After telling the manager that this was the most unprofessional auto repair experience I have ever had, we find another auto glass repair service (Patriot Auto Glass) to fix the rear window.
The Patriot technician came out two days later, and before he did any work, informed us that the Safelite technician had tried to «pry» the rear windshield wiper motor off to install he window, and as a result, the motor no longer works. STRIKE THREE for Safelite. Patriot installed the glass, and now there is an extra $ 300 charge for parts and labor to repair the wiper motor. It remains to be seen whether Safelite will compensate us for the damages their technician has caused.
DO NOT USE THIS SAFELITE LOCATION. I repeat: DO NOT USE THIS SAFELITE LOCATION.

These guys are great! Patrick Ellis and Eric were very professional, friendly, accommodating (waited for me to get home from the office) and efficient. The entire process took only 40 minutes. Thank you Safelite, Patrick and Eric.

Safelite was fast, efficient and on time.
The turn around time was one day from my first call to a completely new windshield replacement on my car.
I love that I didn’t have to wait a week or two to have it replaced.
Very amazing turn around time!
The technician showed within the reported window of time and had a new glass windshield professionally installed.
Very convenient too as they show up where you are at and don’t have to drive to them.
Thank you!

Disregard the negative reviews here on Unilocal; I had nothing but the best experience with Safelite AutoGlass from this location.
Their scheduling process is easy, the technician was very skilled, and the staff courteous.
I had an OEM windshield replaced which required HUD, Connected Drive, Lane Departure, and Collision Detection options. Their supply chain was able to source an OEM replacement in less than 5 days.
Just note, when replacing windshields with those above options, ensure to unplug your car battery during the process so that the front facing camera does not refocus and require a calibration from the dealership after the new windshield is back on. The technicians are not authorized to touch your battery so be familiar on how to do this yourself.
Technician completed the job in less than 2 hours and all functions of the above features worked without fault after a day or so (glass had to settle).
According to the technician; they are sent work orders to match the models they are most familiar with; (e.g., BMWs, Mercedes, etc.)
I was hesitant to use their services because of the Unilocal reviews, but was completely surprised at the level of quality and service they provided.
Thanks Safelite!

Worst quality
Worst customer service
Thy soled me a defective glass and after I fined out the glass is defective thy told me now the glass is Been installed and we can’t take it back.
I paid to get a good glass not to get junk glass.
I will never ever go there or recommend any one to this people.

I think safelite is a place everyone should go when they want to replace their windshield. However, it is my mistake.
When I came there, one man gave me a quote. It is ridiculous quote and more expensive than on their website.
This man quoted my front windshield for $ 400 (double price if compare to others). I laughed and left immediately.
The price is ridiculous. Also, they do not use the best glass for automotive.

Rating is for the company; techs — a 4. First, wrong windshield. Then, manage made commitments that did not come to fruition — and without a heads up or call. Customer service is not their #1 priority — staff doesn’t turn off call forwarding so during business hours, you get the call center who is even worse than local staff. sadly, insurance companies love them — the customer is the person with the car; not the insurance company!

They did a quick job installing the windshield, unfortunately I see why.

I had a small chip in my windshield repaired thru their mobile service. I went thru my insurance who recommended Safelite, and said all the paperwork would be taken care of. That was my mistake — I should’ve searched for a reputable repair shop on my own instead of going for convenience.
The good: The technician was on time and was friendly.
The bad: I had recently completely a full exterior detail on my vehicle. Took me 3 days to wash, clay, polish, seal and wax my vehicle to a showroom finish. The technician arrived and before I could stop him, he placed his canvas equipment bag with metal feet directly on my hood. Didn’t bother to set anything down to prevent scratching it. I asked him to remove it, but it was too late. One large 4 inch deep scratch in the paint. He apologized then placed a microfiber towel down first… uhh a little too late for that. As for the chip itself — He filled it within 10 minutes, seemed like he rushed the process. Maybe because he damaged my car. Within a few weeks, the chip then spread into a large crack. So much for the chip repair. I had to have the entire windshield replaced. Needless to say I didn’t take it to Safelite.
If you care about your vehicle, I recommend do a little searching for a reputable repair shop with more experienced technicians.

We are a military family with a deployed soldier. So, I drove to VA from GA and my windshield became damaged. While in VA, I scheduled an appointment with Safelite Autoglass through USAA; I took my car to the shop located in Gravel rd, in Alexandria (11 Oct). I asked them to call when the work was completed because I needed to make arrangements to pick up my car because I have a very young toddler. Indeed, they called me and assured me the office would be open until 5pm. I arrived there at 4:30pm and everyone was gone, the shop was closed. I contacted HQ and they tried to get in touch with the general manager but I never heard from him. I explained I needed my car because my toddler had been sick with bronchitis and we had already gone to urgent care, I wanted my car in case his condition got worse. I never heard back from the shop, or the general manager. I called next morning asking if they could drop my car off because taxis cannot accommodate a toddler, still no response. I finally picked up my car, to an attentive receptionist and very rude man (who never introduced himself, hope he wasn’t the general manager). I came back home and submitted a complaint through USAA, and the executive office of Safelite. They promised to reimburse the cab fare.
They of course apologized, but the whole ordeal I went through with my little one still bothers me. I prepaid for their services, arrived to pick up my car way before their closing time, and was never rude to them… I deserved better treatment. For that reason, I do not recommend them. I know, for sure, that I will not use their services again.

I had an appt this morning with Dominique. My insurance set it up yesterday, and told me that Safelite would be coming out between 8 – 12. At 7:45 this morning I got an email from Safelite letting me know that my appt would be with Dominique and that he would call me soon to let me know the approximate time he’d be headed my way! I thought this was really awesome– I loved that I didn’t have to sit around for four hours not knowing when someone would show up. Dominique called around 8:40 to let me know he’d be at my place between 9 – 9:30. He showed up at 9:07, was so personable and friendly right off the bat, and the whole thing only took about twenty minutes! He even wiped down my windows and scraped the bugs off my windshield! All in all the best customer service all around that I’ve had in quite some time with a company! I would HIGHLY recommend them!

I’m assuming and hopefully this is the safelite location my insurance USAA used.
This past Monday I made a appointment for safelite to come to the house to replace my whole windshield.
They set me up for a Thursday appointment which was today between noon –5 PM.
I got a call at 11:50 AM saying he (sorry I forgot his name) was gonna be at my house within 10 minutes! Which he was! :)
All in all he was done within a hour and he was very professional. My stickers looked liked they were never removed and my windshield looks great.
The true test now is when I drive off in my baby. I’m praying that the windshield stay put! Lol

Safelite Autoglass is a chain company that repairs any glass your vehicle may need. It’s always a bummer when you find out that you have a cracked windshield or a damaged car window :(However, at Safelite, the technicians are skilled, and they can usually repair glass damage up to the size of a $ 1 bill, and the work typically takes less than 30 minutes, depending on the queue. Our wait time was about an hour, hit-​or-​miss, and there really isn’t much to do around the area, unless you’re willing to walk over to one of the Kingstowne plazas off of Manchester. The staff is friendly, and they call you when the work is done. You can schedule an appointment online for convenience, and the repair cost depends on what type of auto insurance you have. Their work is backed up by their ‘5-​Point Service Pledge,’ which includes them using high quality materials and parts, protection of the interior/​exterior of your vehicle while they work on it, cleaning of the exterior glass, vacuuming up any broken auto glass after completion of work, and a lifetime guarantee on the materials/​workmanship as long as you own/​lease your vehicle.
+located off of Gravel (in Kingstowne)

Not a lot of happy faces on either side of the counter.
My visit was on a Friday so that may have something to do with it but most of the customers were visibly upset at having to wait upwards to two hours for their service to start!
The technicians all seemed frustrated also.
I expected a long wait so I came prepared.
As far as the actual service… they did what they said they were going to do and I’m back out on the road.
BTW They close at 5pm but work on the cars it the shop until completed.

My Safelite experience was seamless. I stopped in yesterday to learn more about the service, expected length of time it would take, cost, etc. Daniel didn’t just rattle off some standard language — he made a point to come take a look at my windshield to confirm what the damage was before explaining what I should expect. He was personable and friendly, and did not talk down to me or speak condescendingly to me like so many mechanics do with women. Took the car back today for service: it was repaired just as expected, within the time frame and price point we’d discussed yesterday. Daniel even remembered my name as soon as I walked in the door.
Is it the cleanest facility? No. The ladies room needed attention and there were some used coffee cups and other incidental trash about. But I’ve seen many worse and only a few better in this industry, and I don’t have high expectations for auto repair joints. The service was prompt and I am a satisfied customer.

My windshield got a crack while driving out of state, and it grew within a few days. I made am appointment with Safelite through my car insurance.
The first thing I noticed when walking into the office was an overbearing aroma of popcorn; it was a bit overwhelming at first, and my nose never got completely acclimated with it during my visit. However, I’m OK with popcorn, so it wasn’t the worst thing ever. I suppose it goes along with the big screen TV they have, though they don’t have reclining chairs :(
The second thing I noticed is a potential issue with customer service. Soon after I got in line to check in for my appointment, the lady in front of me was making it clear she was upset that they were late with working on her car, as she had another appointment after this. The representative at the front desk went to check on the status of her car, and he didn’t return, as far as I saw. After about 10 minutes of employees going about their business in the area behind the desk, one of them finally asked the lady if she’d been helped. The customer responded that she was being helped, but the guy disappeared. That rep went off to look for him, and then a few minutes later, another rep asked the customer if she’d been helped. This rep finally told the lady that she could come around to be assisted further.
Thankfully, my check-​in was swift and relatively passionless (and painless!).
They called me into the back almost 2 hours exactly from my appointment time, which was the time frame they’d given me ahead of time. The finished result seems to be great so far. My new windshield does look different to me than my old one, and I can’t quite put my finger on it; I wish I’d taken a before picture. However, if I had just bought the car without knowing that the windshield was replaced, I wouldn’t have known. The new windshield looks good enough.
The car stunk with some car freshener scent when I got in, but they vacuumed the carpet and washed the windows, so my car looked like I must got it washed (which is good since you can’t go through a machine car wash for 48 hours). All in all, I’m fairly satisfied with my experience.

After posting this review, I was contacted by Safelite corporate. The rep was concerned about my experience because cleaning the windsheild and cleaning up the glass is supposed to be part of their normal procedures. The technicians may have missed cleaning my car because they were so busy. They scheduled a time when a tech could come out to my house to clean up the glass and windshield at no cost. The tech that came out was really professional and took care of everything.

I thought I needed to update my review: faster service doesn’t always mean better service. After receiving my car back with a new window, I noticed that the window they placed didn’t align properly with the rubber lining and it looked as though it was putting pressure on the inside motor of the car (that makes the window go up and down). When rolling the window up and down, it’s a lot slower than my other windows too. I called them and they said they would order a new window and replace it but when I called back two weeks later to ask when the part was supposed to be in, they had no knowledge of it. So because of that, I had to knock off my shining 5 star review to 2. I was thankful they finished my car in an hour or two but I’d rather they take their time and do it right the first time to save me the hassle of repeated visits.

This review is for a replacement made under Safelite’s lifetime warranty. Just over four years ago, someone had broken in to my car by breaking the driver door window. I had it replaced by the Knoxville, TN location. Last week, during the crazy weather, one of the mounting brackets on the replacement window broke.
I called Safelite and spoke to their «executive services» department, which handles warranty claims. They got me scheduled for yesterday for an on-​site replacement (as the brackets come pre-​mounted to the window), but called back the day before the install to reschedule me, due to the rainy forecast. They offered three possible times for yesterday for their shop, or another date for an on-​site install. I opted for the in-​shop. My appointment was at 9:30, and I assumed it would take a while, so my boyfriend and I went to breakfast. They called at 9:52 and said that they were already done with it!
The new window is doing just fine and dandy, plus they’d also vacuumed my floor mats (which wasn’t something that *had* to be done to clean up broken glass, as there was no broken glass).
All in all, a very pleasant experience. All contacts were quite professional and friendly, service was prompt, and the final product appears to be working out just fine.

This is the affiliated glass repair company to my insurance company.
I had a VERY tight time line to get this done. So I called in the morning to ensure they had the space to get it done in a timely manner. They assured me 40 min or less.
I arrived early and again explained I was working with a VERY tight timeline. My appt was at 11:30am. I arrived at 11:15am…after waiting 45 MIN I hadn’t even been called back for the initial walk through! They hadn’t even started on my car at noon. They apologized and got several men to work on my car but couldn’t finish it in time. However I was still late for work when I made myself more than clear if they couldn’t get it done on my timeline I would gladly reschedule. Incredibly frustrating
The manager waived my deductible and rescheduled for a time for later in the week which was appreciated.