Reflection Dental

I can’t say enough good things about this Reflection Dental location. They make your teeth and health a priority without being pushy (like Reflection Dental Lorton does). Dr. Musmar and his staff are all amazing. I actually completed my Invisalign treatment through Dr. Musmar and he also corrected treatment from Dr. Abdeen from the Lorton location (nothing major and simply resin). Dr. Musmar is a genius with resin — he managed to fill in a small area where it looked like I had a gap after Invisalign (due to the shape of my teeth — I did not have an actual gap) and made the gap disappear and gave me a normal looking smile.
It’s well worth the 30 minute drive to Alexandria from my house in Maryland because it’s extremely difficult to not only find a good dentist but also one you trust (with your health and wallet). I highly recommend Dr. Musmar and his staff!

I agree with most of the reviews here. I have been going to Reflection for years but recently had surgery there and was charged a ridiculous amount for sedation services that I did not even use! This place will over charge you big time and they get a way with it, because they can! Its not even worth the fight, so I have decided to seek legal action and go to another dentist where I am respected and not charged crazy fees for things I don’t even need! If you like to be charged more then normal, then this is the place for you! Good luck!

I have to say I am a HUGE baby when it comes to going to the dentist and I’m 40! Dr. Musmar and his team are professional and make me feel like family once I step foot in the door. I highly recommend them to all!

The two stars I’m providing for this review are specifically for the excellent service I received from my technician, Hiwot, and the dentist, Dr. Musmar, who were both wonderful. The front office, on the other hand, was SUCH A MESS that I decided even Hiwot and Dr. Musmar were not enough incentive for me to keep putting up with the crap I was dealing with — i.e. substantial billing disputes and scheduling conflicts. I’d get random bills for amounts I owed, and when I’d call to make inquiries, I’d get different responses from different receptionists. I could never get a straight answer about what I owed, or what was owed me. Their billing practices are either completely disorganized or very, very shady. It got to the point where I had to keep a spreadsheet of how much I was billed, how much my insurance paid, how much I paid on the date of service, and how much I owed/​was due to be refunded. Somehow my numbers NEVER added up to the amounts they claimed I owed, and when I’d ask questions, I’d typically get the same response: «Sorry. This is just what is showing on my screen. How did you want to pay?» Even still, I convinced myself that Hiwot and Dr. Musmar were worth the trouble. This last visit was the straw that broke the camel’s back for me. I took off work and showed up for my routine cleaning, only to be told that my appointment was for NEXT week, not this week. I showed them the appointment reminder they sent me saying my appointment was TODAY, and I received this response: «I don’t know how you got that, sorry. We’re all booked up today, so we can’t fit you in, but luckily you already have an appointment for next week, so you can just come back then.» Uhhh … no. In my opinion, when you are culpable for any kind of error, you need to 1) own up to it, and 2) try to make it right with the person you wronged. I’m just so fed up with dealing with the incompetence and disorganization of Reflection that I’m throwing in the towel and trying to find another dentist. They just don’t have their house in order over there.

Do you enjoy being double-​billed?
In the mood for insurance headaches?
Care to be blasted with junk mail and email spam?
How about being triple-​billed for a cleaning from two years ago? They just sent me a bill for an «insurance refund» of $ 106. No documentation, no explanation. This is the latest in a never-​ending saga stemming from my use of a coupon for a $ 59 cleaning two years ago. I paid for this in cash, and then they charged my insurance for the same service. And now they’re charging me again, apparently. No matter how many calls you make or receipts you provide, they just can’t figure it out.
I made the mistake of being their patient just once, and it ended up being a permanent part-​time job.
P. S. This place had a solid two-​star rating at their previous business address.