Telegraph Corner Family Medicine

I adore this medical practice. They provide outstanding service.

Front desk people must have been different than the other reviews because they were very helpful to us. Also Dr Nelson is just great.

That’s right. As good as it gets. It’s a doctors office. Sometimes there’s people in the waiting room, other times there are not. They do always have magazines. The doctors are all smart and attentive. I don’t know what else you want from them. You people are so ungrateful. I’ve attended this office since moving to the area in 2008 and have never had a problem. I’m not a complainer. I’m a big boy.

I have been dealing with this office for many many years. I LOVE the doctors despite what some might say. Just to be clear I’m NOT giving the Doctors 1 star, I’m giving the front office staff 1 star. I called the office and was put on hold for 30 mins. The front office staff has to GO! First person that needs to go is Anna Gomez her attitude, customer service, and phone skills SUCKS. If you don’t want to be there find a new job. The office manager needs to do something about this ASAP! I can almost guarantee you that if I was the office manager I would come in and clean house and they would all be gone.

And… this office just lost my business. I hate to leave a decent doctor, but my last appointment was ridiculous. I was in that office for over 3 hours. However, while I normally felt like Dr. Taylor takes the time to listen, I really felt like she was rushing me, and not listening to my concerns this visit. That sucks.
I had to follow-​up today on lab results that were never sent to me. This is the second call I’ve had to make because the first time the not so pleasant person I spoke to told me she wouldn’t send them to me via fax because I had to just wait for them to show up in the mail. It had been over 2 weeks. Today’s call, I had to explain 4 times to the woman on the phone what I needed, spell my name 5 times, and she still couldn’t find mre in the system (spelled it wrong again), and then she couldn’t get the fax number right after 3 tries. Ugh. At least put competent people at the desk and on the phone!
I had thought about not returning after last year’s physical, but now I know I’ll be taking all my business elsewhere.

I, like several other reviewers have only continually gone back since I like my doctor (dr.nelson) ive been going since 2008 however I think as well I should
move on due to the same thing as almost every single reviewer has mentioned. their office staff. they do not follow up and they are lacking communication within the facility as well as with patients and straight to the point they just do not care.

I was given 4 different rx for a nagging cold. I told the dr that I was still breast feeding and didn’t want any drugs that would interfere with it. What do I get? Something with codeine in it. And the dr ecen referenced a book to look up the drug. Nonetheless, I thought better of it and asked my peds. They told me to pump and dump and stop taking the rx.

**** Do not go to this office**** The front desk staff is enough to make you want to scream!!! Unprofessional is too kind of a word for what you will experience at this place. The Doctor’s should care more for their reputation than to have that type of staff to be the first experience their patients get before seeing them. Not only was I not impressed with my care over the last few years, but dealing with both had become a dreaded experience and completely overwhelming. After all, this is your health and you deserve competence from the front office to the back office. Attitude is everything! Not to mention when/​if you leave their practice they will charge you 50 cents per page to release your records to your next Doctor.

Well, its the same theme as those already mentioned. The doctors are great (I see Dr Carty), but the rest of the experience is so painful that it actually contributes to (rather than cures) bad health. And btw, Im being generous at 2-​stars…
Long waits? Check.
Payment and records issues? Check.
Unable to get through on phone/​bad phone service? Check.
Treated like cattle, packed in like sardines? Oh, double check.
I think you get the picture. Moving on, then.

Are they still open? The phone has been disconnected. Does anyone know?

Receptionist needs some people skills

I definitely recommend this place.
I’ve been going to this office for the last few years and I’ve had nothing but a great experience. Getting an appointment has generally been easy and usually I can be seen the same day (except for physicals, which, like everywhere, are scheduled some time in advance).
I had a terrible experience with a doctor in DC a number of years ago that really shook my faith in general practitioners and i avoided seeing any doctor at all costs. Alas, the time came to see one and as I’d recently relocated to Alexandria, I decided to give this practice a try, skeptical as I was. I’m really glad I did.
I think I’ve been seen by most all the doctors and they’ve all been attentive when I explain symptoms, making me feel at ease and as if they’re actually interested in solving my problem. They’ve provided great follow up and thus far, done a great job of diagnosing and resolving whatever I’ve had.
I think like any doctors office, you do have to sit in the waiting room a while and the front desk sometimes gets busy and can’t attend to you right away. Considering the number of doctor in the practice, they’re going to be busy and that might result in some backlogs. Likewise, you occasionally get the grumpy nurse/​tech but who doesn’t sometimes have a bad day?
In the end though, I don’t really care about the little delays or staff that can’t jump when i need them to. What really matters to me is when I’m in the exam room and whether I feel like I’m receiving the care I need/​want. To date, I feel like they’ve done a superb job of giving me a high level of care and I fully intend on continuing to see them.

The front desk staff is rude. Upon check-​in you are greeted by a young man that rolls his eyes hand you a clipboard and doesn’t explain anything. You can hear the staff retelling their «extra curricular» activities– very unprofessional. I waited 45 minutes to even get called– once inside the rude nurse doesnt say anything just points to the scale and says up-​no purse. The rooms are lackluster to say the least. Very reminiscent of a «womans clinic» or low income clinics. The Dr seemed as if she hated what she did. I will be seeking another Dr’s office.

It was our first time at this place. Very good experience– Dr. Garber was great!
The staff/​nurses weren’t really paying attention hence the 4 stars.

This place sucks. The office is very old and outdated, the office staff are rude and lazy! The only thing I do like about the practice is DR. Garber. As much as I like her, I am moving on to a new practice where the front office staff is pleasant and the office is updated.

This is the second time I’ve had an appointment here. Time to find a new place. I’m not going to continue with a facility where they make you feel like a burden. I’m disgusted with the urine sample box having multiple uncovered samples in it and it’s dirty laundry hamper. The place is dingy and customer service is pathetic. Felt like a free clinic. Even Dr Garber seemed disinterested and cold. When I told her I had a physical form for my school to fill out as well she just took the paper and signed it. No conversation, just an all around awkward visit. When I came in for my flu shot the nurse didn’t even speak to me. When I asked if I could participate in physical activities later (horse back riding) She looked at me like I was an idiot and said «Why would you ask that?» I proceeded to tell her I’ve had shots in the past where I was given restrictions. She just huffed and walked out. Wtf. I wasn’t even sure if we were done due to the lack of communication.

I had a 1045am appt. They didn’t call my name to be seen until about 1130am. The waiting area is small and you’re literally on top of each other. I felt uncomfortable filling out my forms because it felt like anyone could just peak over to see your information. The staff in my opinion were not very professional. I felt like I was receiving free medical services (not trying to put anyone down) and that i was not a paying customer. You had people coming in yelling to the front office staff vs normal professional environments, it’s quiet and professional. The place is very small and just not my cup of tea. The parking lot is also congested.
As far as the MD that I saw, Dr. Taylor… she was ok. I chose her after reading these reviews and in my opinion I felt they were a little exaggerated because she certainly wasn’t the best doctor I’ve ever seen. She was average.
Overall opinion… thumbs down. It wasn’t worth the wait. I don’t think I will ever go again. I’d rather go to the emergency care and pay the extra money to get a thorough diagnosis and a shorter waiting time.
Good luck!

Well, the doctor I saw was actually quite professional, thorough, seemed experienced, and demonstrated solid listening and communication skills.
That’s where the good news begins and ends. The negatives?
Staff seem inexperienced, uninterested in work and unprofessional-​they apparently wrote the wrong birth date on my chart-​which the doctor realized and corrected
Office and exam rooms are filthy, messy, and in a sad state of disrepair
Waiting room resembles a free clinic that no one cares about
Most important concern seems to be paying for services– 2 pages of policies on paying your bill, extra charges for every little thing.
Phone message system keep you on hold for much too long for a 4 doctor office-​I was on hold for 15 minutes and the recording isn’t music-it’s a recitation of the rules regarding payment and all the things the office CANT do for you, so don’t bother asking.
All in all a place that is not welcoming or service-​oriented.
I am new to the area and was checking out this practice to see if they would be my regular practice, and although I like the doctor, I do not trust the experience or work ethic of the other staff or cleanliness of the office, enough to trust them with my healthcare.

I agree Dr. Taylor is very nice, however, I am switching because I was very sick in the emergency room and called to get in contact with Dr. Taylor, and did not receive a call back for 2 weeks. I think emergency situations demand faster responses.
I agree the staff is not the most accommodating. I have at times felt rushed through or not listened to.
Also, I have submitted my forms multiple times and have been unable to get my medical records.

I have been going to this practice for about 10 years. Let me start by saying that I LOVE Dr. Taylor. She is the only reason I have been coming back for 10 years. However, I have finally decided to move on. Here are my resons:
1. The office staff is so rude. I think recently they have hired a few new people and they may be trying to work on this.
2. Doctor Taylor is virtually impossible to see. Every time I call she is booked for months in advance.
3. I called twice this past winter for sick appointments and BOTH times I called they told me they could see me almost a week later. When you are sick, you don’t want to wait a week to see a doctor. Both times I had to go to urgent care and pay a lot more. I need a practice that is willing to see me when I get sick.
4. Half of the time when I fax in requests for referrals, they never seem to get them. I have to call back multiple times and beg for them.
5. The wait time is typically an hour to an hour and a half.
6. The office is dirty and dingy.
I will miss Doctor Taylor a lot and would go back to her in a heart beat if she ever leaves this practice. There are just too many other issues with this practice for me to continue going.