Pep Boys

What’s the point of this place, takes then a couple hours to be able to even do an oil change! 8 service bays but 1 guy working.

The worst customer service I’ve ever had none of the employees including the supervisor seem to care about my car issue and then turn around and offer a $ 89 engine check when I already told him I know what the issue is and just need help finding the parts

Excellent service! We had a nail in our tire and they got us in quickly and made the repair. Very professional staff. We will use them again.

When I made an appointment to have a new tire put on my car, I asked for a Cooper tire. The guy said he had a tire of a different name that’s made by Cooper and he’d reserve it for me. They ended up putting on a Cornell tire which is made by Bridgestone. I have no problem with that brand, but he clearly lied and told me what I wanted to hear.
More annoying, the tire isn’t a whitewall like the other tires on the car. I didn’t even notice because I was distracted by some damaged paint that turned out not to be their fault (although I suspect they lied about it). It’s not worth my time to go in and wait for a whitewall to be put on even if they’d do it for free, but it’s annoying. They probably knew very well that the tire didn’t match, but they didn’t ask me about it because they didn’t want to risk loosing the sale. This may not be fraudulent, but it’s certainly dishonest.
This may be average behavior for auto mechanics these days, but I’m going to try another place next time my car needs service. At least the work was done correctly and in a reasonable amount of time.

Pep boys auto in Altamonte does good work normally but the last to visits in past 30 days were very slow. Excuse short handed with mechanics.
The last time was a warranty issue, free wheel balancing as stated in receipt from tires purchased. I called at 2 pm and was told about a 45 minute wait so I set up a 3:30 appointment on phone that they suggested.
I arrived at 3:25 and over one hour later they still had not moved by truck in for service. Finally at 4:45 they started working on it.
Why make an appointment if you have to wait longer than without an appointment.
Maybe they just don’t like to cover warranty issues.

Jose set up an appointment for my car, when I walked in at 5PM. The shop closed at 8 PM that night, and the service I needed was a two hour job. He promptly got my car taken in and work was started. I forgot my coupon at home, and he even went on his phone for me to find the coupon and used it, so I could get the deal I came in for. Car was returned to me in a timely manner, and just as promised. I would recommend coming to this location for service. I will be returning, and I will make sure to ask for Jose!

Wes and his team have been great with my flat tire issues. The first time I came in was after the TPMS sensor had broken off. They replaced it and had me out quickly. The next couple times (within that same month), I had a slow leak in my tire so the filled the tire lbs with air (no charge). This last time, I came in the took the tire off and dunked it in water finding a tiny piece of metal. They fixed it (NO CHARGE) and had me out the door much quicker than I would have thought! If there end up being more troubles, I have every confidence I can come back and they’ll work hard to figure it out.

Their pricing on parts is typically lower than average and labor is higher than average. Pricing overall is better than Tires Plus. The front desk staff are mediocre and not very knowledgeable or efficient. The technicians seem find. They take forever to provide a quote over the phone.

A+ for service!
Outstanding job by Wes and his team. I had my car towed there and it was going to take them the whole day to get it done. They offered me a ride home! Who wants to be stuck at a shop all day. One of his staff members took me home. He was a pure gentleman! I asked him if he likes working there and he says Wes treats everyone with respect and kindness. No complaints whatsoever.
I always come here for oil change and basic maintenance. They practically know me by my first name. There’s no better place to go. I trust the guys there and they mean well. Don’t hesitate to just ask for a quote or drop off your car for a quick check-​up.

I’ve always had great service here, and I don’t feel like I’m being screwed over with car repairs. I’ll check with people that know cars a lot better than me and they say «Yea, that’s about what that would cost!» There are certain things Pep boys won’t charge labor for, too, which is nice. If my check engine light comes on, they will tell me what it’s for without charging me and ask before they do any work. They also get everything done in great time! I would definitely suggest getting a Pep Boy rewards card. I know bombardment of emails can get annoying, but when you get a nice discount coupon in your email it really helps!

Great service here! The staff was quick and efficient, best experience I’ve had dealing with car care. The manager Wes was happy to help with anything else while I waited for my vehicle. He even called back to make sure everything was in working order. These guys really take just as much pride in their customer service as they do servicing your vehicle! I won’t take my vehicle anywhere else from now on.