Discount Tire Store – Ann Arbor, MI

The guys here are great. Friendly and very thorough. Can get a little busy at times but they have found a way to keep the wait times manageable. Charlie and Nathan do a great job at managing this place.

Great staff, pricing, and service. I know nothing about tires or cars but absolutely trust the advice and work at Discount Tire. Never thought I would be so enthusiastic about a tire place, but I tell all my friends looking to change their tires to go to Discount Tire. Service and staff are simply the best!

Exceptional service. I went to discount tire with a tire that was consistently dropping in pressure and knew I was coming close to needing my tires replaced. Discount tire was not pushy at all. In fact, I selected a tire and they upgraded me for free when they didn’t have my selection in stock. I was in and out the door in about 20 minutes. Great customer service and efficient work

I’ve been coming here for over 20 years. Hands down best service and fastest place in Washtenaw County. Honest and fast. They will always have my business

Hard working group, friendly and fair. Nothin but great service.
Unilocal is forcing me to add more text so there!

I love these guys! I had a tire that was low last night, put air in it to get home. Low again in the morning and put air to get to work. I ran out for early lunch to this store because a co-​worker recommended it. Was afraid it would take a life time. I was also concerned they would try to sell me new tires. They were so nice. They said my tires were good for another season, fixed the tire that had a screw in it, and sent me on my way without charging me a dime. They said, just come to us when you need tires. Believe me, I will! Great store!

I rarely give 5 stars but Discount Tires’ service, products, and pricing warrant this!
I’m a car enthusiast and experienced Discount Tires in Wisconsin and had a good experience there. I decided to try them again for another car of mine here in Ann Arbor.
I brought in my winter wheels/​tires for a swap out. Since I did not want to always pay for the change-​over, DT worked out something for me so that I would have lifetime changes plus all other DT benefits (air, rotation, tire warranty) at a very reasonable cost.
It turns out that I had the wrong lugs and wrong wheel size (my bad), but DT took four hours to problem solve this, drove to another location to get the lugs for me, and even took me to the garage to visually explain what was wrong. I was a walk in but they fit me in their schedule. It took a long time because there were a lot of issues, all my fault. They were patient with me and worked with me to find a solution that I wanted.
In the end, I bought new wheels and they «compted» the mounting. They were even willing to price match the wheels that I wanted.
Another thing I noticed, even though the wheels were not purchased by DT, they still took care of it as their own, putting them in bags before storing them in my car. They do get busy at certain times of day, so it’s smart to plan around that if you don’t want to wait too long. My follow-​up appointment on a Friday morning took 20 minutes for a change-​over, with the wheels loaded in my car ready to go!
Thanks Discount Tires, especially to the manager, Charlie, and Mike (and whoever serviced my vehicle). I highly recommend this place and company!

While I have been going to this store for years they have taken away their appointment check-​in desk. I had an appointment for 11 am to have my winter tires put on. I showed up at 11 and waited in the regular line for 15 minutes. They told me that because I had an appointment that my car would be the next one to go in. At 12:15 I was still waiting and it had not been brought into the garage from the parking lot yet. I complained and it was brought in. I got out at 12:40. If they are going to have an appointment system then having an appointment should mean something.
I can’t complain about the quality of the work but if they are going to accept appointments then they should mean you get served at that time. I was there for over an hour and a half for a job that took about 15 minutes to complete. Very frustrating. They need to reinstate having a separate desk for people who make appointments.

Removed a nail from my tire, patched it for FREE, and out the door all in less than an hour! Thanks John for excellent, courteous service delivered by your team.
Will return when time to replace my tires!
Thanks!

These guys are the best around hands down. Always friendly, helpful, and up front. I’ve never had any issues with their service, and they’ve always helped me pick the best tire for my vehicle.
I’ve come here for three separate sets of tires on my Mazda and never had any issues. The road warranty has saved me twice and is definitely worth it (especially since I drive on 75 everyday). They’ve also helped me resolve issues that my dealer couldn’t figure out (slightly bent wheel), gave me a recommendation on where to get parts cheaper, and then installed the new wheel free.
I highly recommend this shop if you’re anywhere near Ann Arbor.

I have always had problems with the tires I have bought from this place. I am actually here now for a tire that the replaced a year ago. The tire refuses to hold air in and needs to be refilled every few hours. So I came here because I was hoping to have a better experience. Wishful thinking I guess. They told me 45 minutes. I have now been waiting an hour and a half and my car has not been touched. I am less than happy. No updates, nothing. This will be the last time I come here.

Guys in the store are nice but have absolutely no authority to do anything but take your money. I bought tires there a year ago and bought an extra warranty for 60k miles. At 19k miles the tires were worn out! Then they refused to switch them out for me and told me I had to pay $ 375 to get new ones and that’s how the tire industry works! I told them that I had not budgeted for this expense until I would be getting closer to the 60k mark on the tires and had already spend over $ 600 on tires but no one cared. I spoke to the store manager, the assistant Vice President (who is probably the district manager) and no one wants to stand behind their own product. And they want me to spend another $ 375 so I can be tied to them for another 2 – 5 years! Now I put it on Twitter and Facebook. I did get a response to my tweet with a phone number which I promptly called and left a message and no one has returned my call. This is the first time I have to deal with anything to do with my car, as I am going through a divorce and this is how they take advantage of a woman who does not know all the ins and outs of their business?

I had a great experience at Discount Tire when I took my car in for a rotate and balance! I knew tread was getting low and one of my tires had a little bulge in it (thanks Michigan roads). When they got out to inspect my car, I was told that the bulged tire couldn’t be serviced. I highly recommend Matt at this location. He checked in the back for me and turns out they had an extra tire to put on my car — at no charge! I can’t say how pleased I am with this level of service and I know I’ll be coming back soon for future services. Much better than anywhere I’ve been before. Thanks Matt!

Pass by Bell Tire and Firestone on your way into Discount Tire! Firestone is all commission and the up-​sell is overwhelming. Bell Tire will convince you that the tires you’re buying are of great quality when they’re actually junk and their coverage has too many exceptions.
I have had unbelievable customer service here at the Discount Tire on Washtenaw. They’re generally very efficient and can get you out in under an hour. If not walk down to Whole Foods and have a beer.
I really recommend their warranty. I had 4 General tires that were from Bell Tire, within a month I had 2 of them blow out and I replaced them through Bell Tire. After the third one went out in under a year, I tried Discount Tire.
They offer a warranty that will even cover tires that they didn’t sell! I bought that warranty for $ 15 a tire. The other 3 Bell Tire tires have since caught flats or established bubbles in them and Discount Tire has replaced them with better quality tires for free because I added the warranty on all 4 Bell Tire tires. (I did have to readd the $ 15 coverage)
I have not had issues with any of the tires that I got from Discount (Koma Tire). But I will not think to go anywhere else when I need new tires! Again The $ 15 a tire warranty is totally worth it!

I have always been a frequent customer of Belle Tire and my partner’s recent experience is enough to remind me why. A month or so a go, she had a coupe tires replaced. Drove away and that was that, or so we thought. Since she was experiencing some braking issues, I decided to take a nice, warm Friday evening after work to replace her front brake pads. Two lug nuts came off easy, so I continued forth in my effort to be of use to my partner. When it came time to remove the other two, the troubles began. With a breaker bar I tried and tried and tried with all my might to get those stubborn pieces of **** off. I took a five second break to regain some strength back and went at it again. First one came off with half the wheel stud. Reconsidering going any further, I realized that I had to take the wheel off anyway to replace the broken stud so, I did the second, which also broke. Taking a look at them, I realized that one stud was over-​torqued (and crooked) inside the nut. The other was merely on too tight.
We quit for the night and went out again the next morning to see if we could get her replacement studs and lug nuts. Went to two stores in two different cities to find them. When we came back and I commenced trying to take off the caliper bracket (a job which eventually had to be remedied via PB Blaster sitting for 12 hours and the brut strength of a man as large as a linebacker) but had no luck that day. Partner called Discount to complain, as they were the last to touch these tires, and they apologized and offer to have it fixed at another shop on Monday. My partner needs the car to go to work an hour away, so this was almost unacceptable. As it was so late, that was the best they could do.
On Sunday morning, we opted to tow the vehicle (85 dollars) to my friend in Ypsi who is a mechanic and has all tools imaginable to repair a car. Thankfully, we were able to correct all issues and she drove it home. Next day, she calls Discount to inform them of this, and as they promised to reimburse her for troubles, they heard that parts and tow totaled 100 dollars, and that was far too expensive to reimburse in full so they offered her 50 dollars to send her on her way. You mean to tell me a company making millions deems 100 dollars for an error they caused to be too pricey? Would the auto shop they partner with offer them less?
Do not go here. Take your money elsewhere and save yourself some trouble. Stick with Belle Tire.

I went yesterday and was rewarded with what was probably the greatest automotive experience I have ever had thanks to Charlie and his staff at Discount Tire.
I planned to go to Discount Tire to have a worn tire replaced, but in the process came to understand that the lug nuts that were on my car did not fit the OEM wheels on my older Lexus. Charlie explained the risk that I was taking by driving with the lug nuts (wheel becoming loose and dislodging from the vehicle), and encouraged me to look into replacing them with the correct type. In fact, he refused to mount my new tire until I had the lug nut issue resolved. I actually found this to be reassuring, because while other tire shops might have jumped at the opportunity to make money on balancing and mounting the tire, Charlie wouldn’t perform the service until he was certain that I had the correct hardware demanded by the job. Moreover, he never once tried to persuade me to purchase lug nuts (which he would have had to order) from his store. Rather, he encouraged me to try a few different shops in Ann Arbor to see if I could find anyone that had the lug nuts I needed.
After visiting several local auto-​parts stores, I returned to Discount Tire with the correct lug nuts. Charlie got my car right in and proceeded to balance and mount all of my tires, replacing the existing lug nuts, at no cost! I was shocked to say the least. Not only had Charlie identified a real safety hazard that several other mechanics in the Ann Arbor had completely overlooked (I had two tires installed earlier this week by another shop and they did not even mention the lug nuts), but he did not even charge me. I felt guilty to be honest. He put so much effort into my car. From removing each wheel and balancing them, to cleaning the rotors and wheel surfaces, and finally, mounting each tire/​wheel combination back on the car.
I can tell you that I will most certainly be giving Discount Tire my business in the future. Charlie and his staff are wonderful and more importantly, they absolutely know what they are talking about when it comes to tires and wheels. This is all they do day-​in and day-​out. Moreover, I learned from Charlie that Discount Tire will match any online price for tires. This is very appealing, because it is sometimes difficult to make purchases from brick and mortar stores when the prices found online can be so competitive.
While I cannot speak for all Discount Tire establishments, I can tell you that the one on Washtenaw is managed exceptionally. I am really grateful and extremely fortunate for having brought my car here.

I have never experienced such excellent customer service! Concerned for my safety Charlie and his crew had my rims delivered right away! Charlie drove me to work and promised my car would be ready and safe before I needed to drive home! Then they found a screw in one tire, offered to insure all four (without any high pressure sales!) and gave me the same Excellent Pricing they had given me in September. (Should have gotten the insurance then, but that is my bad)! I asked about an alignment, which they do not offer, but they said they will check to see if I need one and let me know! So kind, professional, and sincerely concerned for their customers’ safety!!! I know with these Michigan roads I will be back and they will be ready!

These guys are so professional. Always helpful, knowledgable, kind. They always go beyond my expectations

This place is horrible. I would recommend going next door to the Firestone and just pay a few more dollars for a better quality service and customer appreciation.
Two days ago I decided to go to discount tire to purchase brand new tires for my vehicle. Only two days after purchasing my brand new tires I am once again sitting in their cold, dirty waiting area.
The day I purchased my tires, I was forced to wait two and a half hours to have the tires mounted. Had I known, that the wait was going to be that long, I would’ve went somewhere else.
You would think that since discount tire is forcing its consumers to wait at least an hour and a half to three hours for service. That they would at least do whatever it is that they can to make the experience less miserable. However, they don’t. It’s the middle of the winter and the waiting area has four ceiling fans blowing. A young lady and I, literally sat in the waiting area shivering. When we said something to staff about it being so cold, he looked at the thermostat and said, «it’s 70 degrees, it’s not cold». It didn’t matter what the thermostat said, there were more than three people complaining about the temperature and nothing was done about it. We had to sit and freeze.
Then there is No wifi. Not that I care for wifi, but there is nothing else for you to do in the waiting area but use your phone. They could at least offer you that. There is no thought put into the customers experience.
After waiting my two and half hours I received my «new tires». After they pulled my car out, my tires didn’t shine like brand new tires shine. But after waiting for almost three hours, I didn’t care. I just wanted to leave the establishment and never return. Then two days later, I noticed one of my brand new tires was flat. So, I had to go back. I had just spent almost $ 350.
Upon returning to the store to get the tire repaired or replaced, they said I would have to wait another hour before they could even get my car in, to look at it. Horrible right?
This whole experience was eye opening. I should have just paid a few extra dollars and purchased the tires from belle tire or firestone. Heck, I probably could’ve received better service at a used tire store.
I honestly feel that they could have handled this situation a lot better. I also feel that I should’ve received something for this inconvenience. However, I’ll just take my business elsewhere.

I have pretty bad luck with tires. I don’t think I’m driving through construction zones all that often but I regularly end up with nails in my tires for one reason or another. I’ve been lucky enough that none have resulted in a flat tire but I credit a lot of that to being proactive about the problem.
So, this week when I spotted a glint of silver in my treads and my low tire pressure light came on I made my way to Discount Tire for a repair.
I told them that I noticed the nail in my drivers side front tire but they checked all of them just to be safe. They were courteous, quick, and fixed me up no charge! They were busy so it was a bit of a wait but I just walked down the street to Starbucks and grabbed a bagel and a coffee and got a little work done. No big deal.
Easy in, easy out, and the price can’t be beat!

This place isn’t bad. The guys working there are very friendly and try to make the experience as good as possible.
Couple downsides and the reason I only gave 3 stars is the waiting room is pretty dingy. Expect to wait 2 – 3 hours to have your tires installed and having to wait there is pretty uncomfortable. No wi-​fi either #wtf? Also, after having our new blizzak tires installed and about 30 seconds after pulling out of the parking lot the low tire pressure light came on. Turns out the tires needed recalibration. Also, when they took it back in they noticed one of the tires was on backwards. Very dissapointing and I probably wouldn’t have noticed. For my inconvenience, I asked for 50% off my summer tire swap next spring and they gave it to me.
Point is, they have a lot of cars going in and out of there, it’s basically a machine and they’re gonna mess up. You’re not gonna get the personal attention you would get at a local auto shop.
All said and done, if you pay attention it’s a good spot and I would go back.

There’s something always a little off at this location.
Once they replaced one of my tires and screwed up the balance so that my car vibrated like a cheap motel bed anytime I went above 50 mph. I took my hooptie back to them and they said their tool had broken and they would rebalance. Did it solve the problem? No it did not. I just took it to my mechanic and they balanced the tires correctly.
I bought my new set of tires from the Discount on Carpenter and they had their stuff together.
Then went back to the location on Washtenaw to have my tires balanced and rotated. The guy asked me if I had keys to the wheel locks (which they didn’t need and which no place should need whose business is TIRES — I’m fairly certain the VW locks are universal). But whatever. I left the car there, they said they’d call me when it was ready (with an estimate of 20″). Two hours later they still hadn’t called. I called and they seemed surprised that my car even existed. No apology for my putting my day on hold waiting for them. No nothing. I just picked up my car and left. Honestly I haven’t even checked my tire tread to see if the wheels were in fact rotated. Sigh.
In general, Discount is great because they always give you free air (no matter what) and free balance/​rotation if you purchased tires from them. That’s kinda nice. And while this location is so convenient for me (within walking distance of my home), I may just give up and go to the Carpenter location from here on out.

very professional and fast. Ordered Michelin Sports Pilot AS 3 for my bmw 545 on Saturday, received a call on Monday and they got it all done in like 20mins or so. Staffs are pro and nice. Price is reasonable as you can search for tires on their website.

Discount tires is by far the cheapest and most friendliest tire shop I’ve ever been to. When I was out in Cali, I also took my car to America’s Tires (I guess the name is the only difference). The staff is always friendly and is pretty quick to say hello and ask what service is needed. This location is also the best, imo. I took my car to the location on carpenter because I hate where this location is, but never again will I take it to the carpenter store.
Being a non-​Michigander and a minority, I am fully aware that I am seen as an easy target for being taken advantage of. And what I love about this location is that they don’t try to up sell me things I don’t need or refuse to service my car (like the DT on carp). They even have complimentary water bottles and coffee and usually have something to read while you wait =)

Very professional service by anyone who works at this Discount Tire location. Today I worked with Rich. He is very pleasant & polite. He explained what to expect during the visit (tire rotation). He was even able to email me all of my past tire service history.
Great service! Will come to this location when it’s time for new tires.