Discount Tire Store – Ypsilanti, MI

I never make time to write reviews, but I decided to change that and tell about my experience here.
First, the customer service was great. I automatically felt like my business was appreciated and I was in good hands. Everyone working there is kind over the phone and in person. They work quickly and efficiently.
The guy (I wish I remembered his name) came and looked at my tires and explained everything to me prior to my purchase. I am satisfied with my tire purchase and I know that they did a good job with helping me find the best tire for my vehicle. If I ever need tires again, I will definitely be coming here. Thank you so much Discount Tire! I will be recommending you to friends and family.

I’m not one to write reviews for franchises, but I had a great experience that I felt compelled to review.
I came in the store with a specific set of tires in mind. Rich quoted them for me, they actually beat the TireRack price after shipping. They didn’t have it in stock, so Rich quickly got on the phone and ordered a set, and made an appointment to have them installed a few days later.
Come install time, Bryan (the store manager) was extremely professional and courteous, and definitely made me feel like he appreciated his business. The service had me in and out quickly and the tires feel great. As a bonus, they even hooked me up with a $ 70 supplier discount.

Went in to this Discount Tire today to have a tire that I purchased online put on to replace the one that had gotten a nail in it. Come to find out, the tire that I purchased online had a previous repair that wasn’t done to code– rendering the tire essentially useless. They put my spare back on and I headed home, only to get a call from Tom that they would be able to repair the original tire with the nail in it, free of charge! even after the people at Firestone said the tire was unable to be repaired. Saved me money and more importantly I know the repair is done right and that this shop can certainly be trusted to be honest. Thank you so much, Tom!

I got new tires on my car from this Discount Tire just over a year ago. Great service, awesome experience and I’ve been grateful for the tires performance, especially with the last two winters being as nasty as they have been. I picked up a nail this winter, ended up with a flat, and came back to get a repair. The customer service here is amazing. The line was out the door, phones ringing off the hook and these guys were on top of it. So polite, honest about wait times, and sincere apologies for the wait. Even the grouchiest of souls wouldn’t be able to argue with these guys for working their tails off. Best part? My tire got fixed and rotated for free because of their lifetime warranty. Highly highly highly recommended!

I don’t even know if I bought my tires from here, but I have a chronically low tire that is caused by rust that appears inside of the wheel. Anyway, I take it there and they clean it up for me and put air in for free. It’s always fast with no grunting or trying to upsell, which is a welcome experience in the car industry.

Driving on the horrible roads of Michigan brings us to this store quite often. We keep going back because they give excellent customer service and the wait is never too long. If you ever need tire repair, I highly recommend Discount Tire.

Am I really giving a tire store five stars? Yup. Possibly because my expectations were so low going in, but definitely because of the fact that I got GREAT service here and saw great service being given to everyone else who came in. I ordered tires and made my appointment online. The day of, I arrived 20 minutes early (not sure how long it would take me to get there with traffic), and they happily got me right in. Checking in was painless, and every employee made eye contact and greeted me. While I waited, I enjoyed free coffee (okay, the coffee almost made this a four star review, because it wasn’t great. At all. But it was free, so I cut them some slack) (they also have bottled water), sat in a comfy seat and did some people watching. When someone who was getting information expressed concern over the price he’d been quoted, an employee (not the manager) quickly empathized and offered a small discount. I was on the road in 20 minutes, without any crazy hard sells or hard feelings.

After getting an email reminder from Discount Tire that it was time for a tire rotation, then procrastinating for about two months, I decided to stop in! As usual, the lobby was clean and welcoming, and I was greeted promptly, then assisted shortly after. I’m explained that I needed a tire rotation, and possibly a couple of new tires, the staff member walked out to my car and checked. Yup, new tires definitely needed. No problem, he says, we’ll get you a pair to match the other two.
Excellent. The pricing was pretty competitive, so it was no problem.
The wait was only about 30 minutes with 4 or 5 other vehicles ahead of ours. Once our car went into the garage, it was only a few minutes before they rotated and replaced the tires. Super friendly and efficient!
I’ve never had to use their warranty, but I recall there being a pretty great one on them. I highly recommend this place!

The wait sometimes is a bit much, but you never see them slacking… the guys are always busy, and always friendly.

Popped another tire on a horrible Michigan pothole and went back to Discount. Yep, still a huge fan!

I had a flat tire that was repairable so I brought my jeep in. Not only did they repair it for free, they also remounted it under the vehicle. The tire was not originally purchased from them so I was expecting a charge. Friendly and honest, what more could you want!

Whenever it comes to vehicles, things tend to be a bit pricey and a lot stressful… at least that’s my experience. Discount Tire takes out all the stress and tends to give your bank account a break, too!
My dad had been buying tires for all of our family vehicles (including my first car, a beater, of course) from here for years. So, naturally, when I found my tire SO flat it had come off the rim, I took my car to Discount Tire. It was early on a Saturday morning and I was none too pleased at the situation I found myself in. Not only was all of the staff INCREDIBLY friendly (and helpful when it came to decision making and explaining the difference between their products) they did the job so quick I barely had time to get bored!
DEFINITELY stop by if you ever find yourself in need! They’re wonderful!

Today I brought my car here when my tire blew out on my way home from grocery shopping. The staff were extremely friendly and even let me store my perishable items in their break room refrigerator while they worked on my car. Even though the place looked busy, it only took 20 minutes for my tire to be replaced. I’m very impressed!

If u need rotation and balance be prepaired to wait at least 1 hour. I think they should have a rotation bay dedicated to speed things along for the returning customer

I got my tires installed there, so they did the wheel rebalance for free. Great!
I didn’t need an appointment. I called to be sure they weren’t *too* busy. Kevin told me, come on down, no reason I can’t get in and out quickly. He was very professional sounding on the phone.
It was a cold snap, so I wasn’t surprised that the place was relatively quiet, but after I submitted my car, the number of people tripled as folks were getting out of work and school.
I still got my car back in the promised 45 minutes. I had the dog with me, and she sat next to me on the vinyl chair. When she got bored, we schmoozed with her public, then we practiced some dog obedience. Good thing I had some treats in my pocket. Kept her entertained.
They still haven’t fixed the door. It doesn’t close all the way, so it let in the frigid air.
I had hoped to pick up some wi-​fi, but did not find a connection.
Oh, and the place DIDN’T stink like rubber. I really appreciated being able to breathe.

I walked into Discount Tire while there were 2 very disgruntled customers at the counter and a very long line. I don’t know what the situation was exactly about, but they seemed to handle it well and got the line moving along. All of the employees were very apologetic about the wait and they really seemed to be competent about their work. They quoted me a discount and they honored it, even though they had to sell me a different tire brand. The entire process was smooth and the associate worked efficiently and created great report with me. They had someone hold the door and greet the guests as they came in and left, and all in all, their customer service was excellent that day. I will definitely be going back for any tire needs in the future.

The people at Discount Tire are so nice and helpful! I had a nail in my tire and they offered to fix it for free. After looking at my tires they decided to rotate them a well for free. I have never bought tires from them but when I need to, I will!

I like the Discount Tire chain. You can get free quick air checks by just driving up the the garage which will save you a dollar and a lot of pain trying to do at the gas station. They also do free tire rotations and offer warranty on their tires.