Goodyear Auto Service Center

This is the email that I wrote to Goodyear to express my dissatisfaction with my experience:
I am writing to inform you of the terrible customer service that I have received from the Goodyear located on 9621 West 58^th Ave. in Arvada, CO. I am not normally one to write complaints, but because of what I experienced I felt compelled to do so. It started on 5÷16÷15 when Goodyear suggested that I get my serpentine belts replaced on my Ford Taurus ’07. My car had been making high-​pitched chirping noises, so the car symptoms suggested that I had a faulty serpentine belt. At first, it seemed as if the problem was fixed. However, on 7÷28÷15 I made another appointment at Goodyear because the chirping sound returned. I was pleased to find that they replaced my serpentine belts because they were still under warranty. A couple of months went by, and once again my car began to make the same chirping sounds. The store manager, Jon Clark, suggested that the issue of my chirping belts was most likely due to not replacing my belts with a more expensive option. Beginning to doubt the quality of work I was receiving from Goodyear, I sought out a second opinion from another mechanic. On 10÷06÷15 another mechanic replaced my idler pulley and fixed the problem. The idler pulley, a part that when faulty is known for its chirping, had been completely overlooked by Mr. Clark and his team.
My frustration with this Goodyear is due to not just one bad experience, but two. Around the same time that I was figuring out the problem with my chirping car, I also began to have an issue with my alternator. My car’s «check charging» light would come on and then off throughout the day. On 7÷19÷15 this Goodyear replaced my alternator with a promise that they had found me the cheapest rate. Months later, my car began to display the same «check charging» light. My car also began to lose power, and I had missed a day of work when my car had died in the middle of Sheridan and 53^rd Ave.
I went back in on 11÷28÷15 to get my car’s alternator checked again. Mr. Clark’s team informed me that they had checked the grounding, wiring, and other parts that could have been the probable cause, but nothing was found. They then replaced my old alternator because it was still under warranty. After they had replaced my alternator, I began to drive home. On the drive home, approximately 1 mile out, the «check charging» light on my car went off again. I had hoped it was some type of fluke because I didn’t have time to go back to Goodyear until the next week. Between 11÷28÷15−12÷12÷15, my car still showed signs of losing power. At one point I was traveling on the interstate and my car’s «check charging» light went on, the dashboard lost power (I couldn’t even see my speed), and my windows weren’t working. I couldn’t imagine the liability that Goodyear would face had my car completely died on the interstate.
Feeling skeptical of the quality of alternator I had received, I had my alternator checked by two different mechanics. Both had told me that the alternator had not been charging sufficiently with the number of volts it was putting out per second (even though the test showed «passed»). The mechanic used an online car diagnostic site, the same one that Goodyear claims to reference, and quickly found that the Ford Taurus ’07 generally requires a Ford alternator in order to properly function. He also stated that Goodyear did not give me the best rate in an alternator, and that the Ford alternator was $ 58.17 cheaper. I told Goodyear that I was dissatisfied in the alternator that they had given me and told them why I needed my alternator replaced with a Ford one. Instead of quickly mending the situation, Mr. Clark began to state how he had never heard of such a thing. He said that my car’s issue was probably due to the grounding or wiring, even though the Goodyear staff claimed to have checked that on my previous visit. It took a lot of time and effort to convince Mr. Clark to put in a Ford alternator, which turned out to fix the issue. As of 1÷17÷16, I am happy to report that I do not have any more alternator-​related car problems. To summarize, I went through months of car trouble because Goodyear spent more money putting an inferior alternator in my car instead of the correct one, and then they initially failed to notice or acknowledge the problem.

I’ll give three stars just because the lady up front was super nice. Service was very slow for a very easy and quick job. Pretty sure the guy who backed my car out was drunk! He reeked of alcohol. Should have listened to the previous Unilocalers. Grrrr. Save yourself time and go elsewhere. That’s all.

Horrible! I scheduled an appointment online and they called back and said that time I scheduled it for was unavailable. Then the soonest possible appointment was over a week… That’s not even the bad part. I took my car in on time and 2 hours later I came back (just for an oil change) and they hadn’t even started. The the receptionist, Marty, tried to sell me an air filter for $ 45. When I asked why it’s so expensive (normally they’re like $ 10 – 18) she said because I have a Mazda3… Which if I’m not mistaken is a very common Japanese car and very inexpensive parts… What BS.
Almost 3 hours later she says she ordered the air filter from a place that never showed up but lucky me she got it from a place that was less expensive than the first place… Um, why are you ordering the most expensive one available?! What a joke.
Then to top it off, another lady came in who stated she dropped her car off at 8am for her appointment and was back to pick it up. It’s almost 3pm now. And Marty says, oh your car is going in next… Are you effin kidding?!
AVOID THIS PLACE LIKE IT’S EBOLA!

AVOID I set an appointment to have my tires rotated, alignment and brake check, appointment was in the morning, I never got a call. I had to call them and it took. 6 hrs. The only thing they offered was an apology. The Goodyear in Golden blows these guys away. They do the service in 1 hr. Go to Golden

I woke up this morning and found that I had a flat tire and no jack in order to be able to change it. I was really stressed out about having to call a tow to go across the street to the nearest tire place that I knew of which was this Goodyear. Because I wanted to save some money I tried my luck to see if maybe they would send a tech to help me out with a jack and to change the tire for me. I was fully expecting them to tell me no and that they were to busy and pretty much to leave them with a big laugh at my request. But to my pleasant surprise the store manager told me it would be no problem and that I would just have to wait 30 minutes for a tech to arrive. Sure enough in 30 minutes I was taking the tech to my house and he helped me change my tire and was so nice! I took my car in and they went above and beyond to help me and I got quick and efficient service. I will keep going to them for as long as I live here and I hope that others will give them a chance as well.

Terrible.
Some of the Face-​to-​face counter employees are fine… courteous and kind, but others are uninformative and rude. (especially phone call conversations).
An oil change and break pads took over 6 hours while other cars came and went. No phone calls with repair estimates or when repairs are finished. (I usually have to call them)
They were unable to find a coolant leak which another Goodyear Center found without a problem.
Manager is always looking too busy to meet with you and when you do, he was not accommodating or sympathetic… seemed like he just wanted me out of there.
I emailed Store managers and General managers with no response.

I really tried to give them the benefit of the doubt because they were recommended to me by a close friend. But honestly, I haven’t had a good experience with them to date. Some of their staff is friendly, but their customer service is bad at best. They are complacent, money-​driven, and terribly afraid of confrontation. They don’t communicate well, and it takes hours to do any amount of work on your car, and it’s done carelessly. And if all of that isn’t not enough, their prices are higher than any other auto center I have found (for example: oil change is $ 29.99 and up, a new tail light cost me $ 63 including part and labor, and windshield wipers cost $ 30 to install). I hate to say this, but I honestly don’t trust that their mechanics aren’t going to break something just to say it needs fixed.

AVOID!
Let me count the ways:
1 — Didn’t call when car was ready
2 — Mounted directional tire BACKWARDS! Good thing I know enough about tires.
3 — Couldn’t balance tires
4 — District manager didn’t reply to email.