Crate and Barrel

I have visited Crate and Barrel only one time and I had a good experience.
I have bought some furniture for my bath and kitchen. The service is on the highest level. The employees answered all my questions, helped to find the cheap items and even helped to bring my furniture to my car.
There is a big selection of different beautiful items and I liked the quality of them. There is no need to come to many stores to buy items for your home, here you will find everything you need.

Great service. They constantly went to the back storage to bring out items I wanted from the website that were not on the store shelves. Additionally, the cashier went out of their way to make sure everything was neatly wrapped in paper before placing into my bag. This was probably one of my best shopping experiences in the Lenox area all year!

We have had a horrible experience with this store. After relocating to Atlanta, we purchased items to be delivered in anticipation of guests arriving shortly after the 4^th of July (we actually canceled plans for the 4^th to take delivery that day). We received a call on the 3^rd saying it wasn’t on the truck so no delivery… We rescheduled for the 15^th and ended up entertaining our guests with outdoor furniture… It was very classy. Well today is the 14^th and I just received an identical call to the one on the third… Not on the truck, so no delivery. We canceled the order. They lost $ 4k in business not only because of failure to deliver something after over 1 month of waiting, but very poor customer service. We will never shop at this store again.

I have only bought a few things from Crate & Barrel and mostly this location. The customer service is great and I highly recommend this place!
Last year I bought a wine cooler online and got it shipped free to this store. One of their sales guys helped get it into my car. Parking is great at this location… right in front of the store!
Today I went there to purchase a planter that was no longer available online and only available in store. Unfortunately this store did not have it. There was one salesperson who helped me look for it on the floor and another sales person who searched the warehouse for it. Then they called to Avalon store which had it and I was able to reserve it with my credit card on the phone. I was very pleasantly surprised by the customer service today because there were a lot of folks in the store given that it was Saturday around noon.
Later that afternoon I drove to Alpharetta to pick it up. Though the Avalon store is very nice and helpful, the parking situation stinks.

This and CB2 are my favorite stores for furniture and little nicknacks. Very contemporary and with a Euro minimalist feel to the design.

This is quite a nice Crate & Barrel, and staff was nice and knowledgeable. The kitchen area is my favorite. Find quirky gadgets, Dutch pancake irons, utensils, cookbooks. Many of the items are made in Portugal and France exclusively for Crate & Barrel. I thought staff was friendlier here than at Williams&Sonoma. Furniture is quite nice and you can custom-​design your kitchen and dining tables.

I bought one of their larger wine glasses a few months ago and loved it so I decided to purchase an entire set online. I drove across town to Buckhead to pick up my order but unfortunately was delayed by an accident on the highway and arrived 10 minutes after closing. I apologized to the associate who opened the door and explained that normally I would not have even asked but that my order was about to be cancelled and refunded as it was nearing the 14 day mark. She got on her walkie talkie (I assumed to help me since she asked when my order would expire) but all that happened was another associate rudely walked up and told me «We’re closed, you need to come back tomorrow». Then as I was saying okay, another employee walked up to make sure she closed the door in my face. Seeing as they had just closed and there were still customers inside, they definitely did not have to be so rude. But since I have work tomorrow, I guess my order will be cancelled. Oh well. I do NOT spend my money where I am mistreated.

My living room can be a showroom for Crate & Barrel (sans the mess ie, haha). Seriously, the tv console, sectional, rugs, the halo dining table, chairs, etc were all purchased from Crate & Barrel. Even the artworks were from C&B. I love their contemporary furniture. I love how the furniture fit nicely & harmoniously in the modern condo.
I used to go to Crate & Barrel every week. To me, it was rather calming to browse around and often I would leave the store with something mainly from the kitchen section. From bakeware to cooking tools. I spent a lot of money here. Since the store moved to outside of the mall, my love of visiting the store just vanished. Something just amiss for me at the new location. With all due respect, I have to disagree with a few fellow Unilocalers here. Being located inside the mall has its advantages. Shoppers get to visit C&B while shopping at the mall, they can become C&B future potential customers. If C&B was not located inside Lenox mall to begin with, I would have never get to know about this brand and ended up filling up my home with Crate & Barrel merchandise.
Customer service has always been outstanding during those times I shopped there. Unless I am looking for a new piece of furniture or to replace any current one, I would not go out of my way to visit the store. Still a big fan though!

Made a big purchase of furniture at this location and ended up not being satisfied with one of the items. Joseph Godfrey and Jimmie Delaney helped me through the purchase and return process. They were awesome. They are two dedicated and courteous employees who definitely made me more likely to coming shopping at Crate and Barrel in the future. Thank you!
Jeremy

I initially came in here to (1) kill time and (2) because I had never been in a Crate and Barrel before.
Loved all the contemporary furniture and fixtures. Didn’t look at the prices, which is probably for the better.
Only thing I found weird about being here was that I wasn’t greeted/​acknowledged/​asked if I needed help. I expected at least a «Hello» from a store of this caliber.

The customer service at Crate & Barrel is excellent, both at the Lenox location and North Point… unlike West Elm. We are always greeted with a smile. They always make sure you know they’re here to help but at the same time not smother you like other stores do. We recently bought a sofa and two chairs along with some other home items here. Definitely recommend.

Love this store. Such a beautiful design & unique furniture. Some things are over prices, but there’s a lot of good quality items! Love the modern designed furniture, just such a unique design that most stores don’t carry! One of a kind! Great contemporary/​modern style! My wife introduced me to this store!

Excellent selection, customer service, and overall terrific experience!

This is one of places where I’d like to hide in the bathroom until after closing and then come out when the store is empty and pretend like I live there. Creepy, I know… but really… I would love to play house in this store. I want everything in here. This store is filled with things I want, things I need, and things I think I can’t live without.
They have all the best furniture, kitchen gadgets, dishes, rugs, everything! The staff here have always been super helpful and friendly and they are very good at showing you that special item that wasn’t on your list. On my last visit, I was introduced to a garlic press. Until now, I thought my normal way of slicing garlic was sufficient… now, I don’t know how I ever lived without a garlic press!
I have to say, this new location (outside of Lenox Mall) is very welcoming and accessible. I have been here many more times than I would have if the store was still inside the mall. Sometimes, you just don’t want to deal with the mall crowd and Crate and Barrel has a nice parking lot so you can be in and out!

If you’re wondering what to get me for Christmas, a gift card to C & B would delight me beyond measure. I’m loving this store. Quality items for the kitchen are what ring my bell and C & B has what I need.
The store is beautifully laid out and the employees are very helpful and nice. On this most recent visit, I bought two skillets and a glass bowl set. Now, these are not Wal-​Mart prices, but the quality of the items are up to standards.
C & B has what you need to decorate your whole place, including beds (yeah beds hommie). I can not stay away!

Nice store right near Lenox but without the crazy parking chaos of Lenox Square. Nice showroom with friendly staff. Definitely check out the marked down/​discount section in the back. Some great deals there!

Went to Crate and Barrel the other day. I really like their furniture and style (we registered there for our wedding a couple years ago), but in addition to that, I thought this particular location had excellent service. We were greeted by a number of different employees as we looked through the store, and when we had questions it was always very easy to find someone. They were very knowledgeable and even went what I would call above and beyond. For example, we asked one employee (Jimmie) which of the sofas in the store were sleepers. Not only did he point them out to us (which would have satisfied our original question), he opened up one of the floor models so that we could try it, and he got us a catalogue and highlighted all of the sleeper sofas so they’d be easy to find and compare as we think things over. Furniture shopping is a bit of a long process (at least for us), but I appreciated that none of the employees put any pressure on us to make quick decisions (one even suggested waiting for a sale that was schedule to start the next week — so helpful!).

The «new» Crate & Barrel location in Shops Across Lenox is very nice — the layout is cleaner than the old mall location. This is not a good store to get bargains, but surprisingly, I have found their small white pottery (soy sauce bowls, egg cups, etc) to be reasonably priced and they have a great selection of these in store. I picked up 10 egg cups and a couple ramekins (thanks Martha Stewart) for under $ 25. I’ve never been a huge fan of their furniture design though — at the price point, I’d rather get a Room & Board or Restoration Hardware piece. But I will definitely be back for their pottery!

The was the first time I stopped in a Crate & Barrel location in Atlanta. I was greeted by six different employees in less than two minutes. Impressive. As I was walking around the store the music that I was hearing sounded different, like the speakers were centralized and it was really high-​end speakers too! When I looked around I saw one women playing a violin and another playing a cello. Again, I’m impressed. When I walk to the back of the store I see a display with mini cupcakes and other small treats. I know I’m in Buckhead and it’s an upscale area but I’m thinking damn, this is a pretty nice Crate & Barrel. I’m kind of scratching my head though as it isn’t making sense so I politely ask one of the employees if this is all normal or done for some special reason. He said they did all this all for me and I was about to say wow (okay I really wasn’t) but then he told me it was for a wedding registry special event they were having that evening. I’m glad I was informed about this as it would have been a horrible idea to try to pick up that woman that was checking out the pots & pans section.
Ok, about the store. It’s located in the shopping area outside the Lenox mall. It has a good amount of space and it’s easy to walk around. I was a fan of their displays and I like all the accessories that they used to compliment the displays. For example, they have a display of a juicer and next to it they have a few different books to purchase, recommended glasses, and different tools that you could use so this a store that has some good ideas.

I hate shopping, hate it. I’d rather gouge my eyes out with spoons, but I decided not to this time. We had a gift card from our wedding to use so we made our way over during the holiday shopping season, on a Sunday.
Admittedly, I didn’t know a lot about C&B. I’ve never shopped there before, even online. I had no idea what to expect.
They have a selection of everything… gourmet type foods/​spreads/​breads, kitchen ware, furniture, nic-​naks, home stuff, etc. I’m into cooking and food so it was able to keep my interest enough to walk around the whole store. Our reason for going was to buy xmas gifts and we cleaned house!
I actually started to have a good time and we found a good variety of stuff (see list above) to suit our families needs/​wants for xmas. I was excited to get everything done at one store.
The staff was so incredibly friendly, offering advice on what snacks tasted good, how durable some items were… they also offered free gift wrapping, which I though was awesome because I hate wrapping presents. Yep, i was impressed!
Great staff with friendly service and pretty decent prices made me a happy man. I still hate shopping but I’ll swing by here again!