AT&T

Bought a Galaxy S 6 phone there, and 8 months later the charging port did not work. Employee there was about to swap it out, and then the Manager Steven decided to go out of his way to NOT honor the warranty. Hopefully they fire the Manager Steven and hire someone who treats their loyal customers well

I reluctantly give 1 star only because it’s not possible to leave 0 stars. Really? A service center that can’t replace your phone? What’s the sense in having this location? How many times does one need to bring a malfunctioning phone into an AT&T locations only to be told you have to jump through hoops and then wait four to six days for them to mail you a phone? What happened to the good old days when your phone didn’t work, you took it into the store and they replaced it on the spot. AT&T, your customer service is so severely lacking and it’s really a shame that no one really cares. At the end of my contract, your 12 year customer will be going to another carrier. How pathetic is that?

Usually I despise visiting cell phone/​service stores. But I really enjoyed my visit today. The process of getting a new phone was easy and quick, and she put up with my grumpy husband quite well.

I’d rather use my «Motorola Brickphone» or two cans and a string than have to deal with or give these people my business.

MY PROBLEM
One star is too good. February 2014-​I went into this AT&T location to purchase a Galaxy s3 and get information on how to unlock my iphone for resale on Ebay.

I purchased the Galaxy and was repeatedly assured that I would be able to unlock my phone for resale. They offered a buy back which was minimal and I wanted the best possible price.
I left the store and began getting emails and calls from contacts that I did not recognize and realized after a bit that these calls were for my daughter and that my new Galaxy had my numbers daughter.

I couldn’t contact her to let her know because her phone was no longer usable. She missed work assignments and internship assignments because her phone didn’t work and I couldn’t contact her. I finally contacted her hours later through friends.

I was going out of town the following day. I went back to the store later that night and had them put the correct number with my phone and was informed that my daughter (out of town) had to find an AT&T store to get her number reinstalled.
I waited the required number of days and requested that AT&T unlock my phone but was told that they absolutely would not because I had not had the phone for a full two years even though I was staying with AT&T and not breaking my contract AND had been repeatedly assured by the sales associate at AT&T that I would unlock it.

I went back into the store to address not being able to unlock the iphone. I was told it was because of the confusion with which number was assigned to my phone and that a supervisor would be contacted to figure it out for me since this unbelievable mess was initiated by the AT&T employee’s lack of knowledge. I did not hear anything for a week and contacted the representatives that I spoke with via email. I finally heard back from a supervisor and was told that I would be given a small credit to help pay to have my phone unlocked by a third party and that this credit was unbelievably generous and unusual.
I looked into unlocking and it is now costing a lot more than it used to because Apple has changed their policy. I found one online that would unlock for $ 199. Seriously?!
Today I was told by the supervisor that an unlocked phone would sell well and I wouldn’t have any problems getting what I wanted for it. Seriously again!!!
Sooooo after beating my head against a wall for seven weeks I am finally resolved to the fact that I am stuck with an unlocked phone and with an «I’m sorry» and told that it is MY PROBLEM. MY PROBLEM that the employees are uninformed. MY PROBLEM that my daughter lost work time and had to take time out of her VERY busy graduate student schedule to find a store and get her phone functional again. I have had to spend countless hours emailing and calling people and going into the store to be told that they can’t help me-it’s MY PROBLEM.
INCOMPETANCE. MISINFORMATION. How can so many employees be so unknowledgeable about their jobs. Don’t they do this every day! I don’t think that my wanting to change phones is an exceptional occurrence in many people’s lives. I was told that the employees have been coached about how things work now. Why weren’t they coached BEFORE? How can they not understand the rules!
Inconceivable that a company the size of AT&T is fine with this happening to customers.

Despite the cell service, the people at this store are VERY knowledgable, friendly and helpful. A hassle free experience is what you can expect.