Sprint Store

Went into this location for the first time today. I wish there had been more «sales» people, but there were only two. They had two «service» guys in the back. That’s about my only gripe.
The good part. Oz Mercado (he gave me his card) was my sales guy. I don’t think I’ve ever had someone be as nice, funny, and helpful as he was. They were pretty busy in there, but he never made me feel rushed or anything. He helped me and was quick — yet still very efficient. This will be the location I go to from now on.

This is the BEST Sprint store location. They are friendly, fast and they go the extra mile. Even when I’ve had a problem with something, the management always takes care of it immediately. I’m about to move 75 miles away, but I’m still going to drive back to this store.

If I could give this store less than ZERO I would! Careful ladies… if your are over 35, you get ignored. Got to be one of the cutie pies from the gym next door to get assistance. They don’t acknowledge you when your waiting for service, just let you stand there like an idiot. If you call and they are «busy» you are put on hold for 25 minutes, then you have to call back only to get no answers anyway!!! Sprint, you should use this location in training videos of POOR CUSTOMER SERVICE! Atrocious is the nicest adjective I can use to describe this operation.
Update: So I know this comes as a BIG SURPRISE BUT the store manager NEVER returned my call. Turns out the replacement phone that was supposed to be ordered for me on 3÷24÷16, didn’t get entered into the system until Tuesday, 3÷29÷16 (after I left a message at the store and the manager got back from lunch). How do I know this? Calling Sprint customer service, filing an escalation against the store, and working with the management team in technical support who found this out. What a joke! Guess there won’t be any CYA today gentlemen! Moral to the story… customers matter, they pay the bills!!!

Would give zero if it was an option.
Walked in and a girl sitting on a stool was disturbed that we walked through the door. Asked rudely what we needed and then told us to wait about 10 minutes (for the guy working)?? I was there to upgrade my phone. The guy finally called us up to help, not any friendlier than the girl. No other customers in the place, except the guy that had left as we were walking in, he was also clearly upset with something.
Long story short, the guy did not help me. I left there without my phone. We had been in touch with sprint *2 customer service line the day before, yet this guy was unable to find our promotion deal and insisted that he’d have to charge me full price for the phone. Whatever… bye Felicia!
To top it off, there were NO phones on display in the entire store! While we were waiting our 10 minutes, we asked rude girl, «where are the phones?», as she’s sitting on her stool playing with her phone, she laughs and said «we haven’t put them out yet.» Seriously? Oh yes, finish your personal business first, I’m sure your employer allows that!
Don’t waste your time here, drive the extra distance and go to another sprint store.

If it were possible to give 0 stars I would. We pre ordered a phone with the assistant store manager 7 days ago. Yesterday we called and were told it would arrive at 1 pm. When we went in to take care of the new phone we were told that it was never ordered. Thanks to Anthony and Ale we left angry and frustrated and having used a few choice and inappropriate words. Both of these «lead sale executives» continuously told us that the phone was never ordered to every question we asked. They refused to be of any help telling us «I don’t care» even after we had to ask them what we were going to do to fix the problem. They persisted to tell us what we did wrong when ordering the phone by not receiving a receipt or confirmation of order. Needless to say I believe that is THEIR job to ensure, not the customers. Terrible CUSTOMER SERVICE DO NOT GO TO THIS STORE. If you choose to at your own risk then definitely DO NOT GET HELP FROM ANTHONY OR ALE. They are rude and do not care about helping.

We were amazed by the service we received from this Sprint Store. The Tech (I think her name was Jill) was awesome. She really took her time to explain many features of our phone we were not using. She backed our photos up so we did not loose them and then solved our other phone issues, very patient. She gave us a card and said to come back and she would be happy to help us any time. She seemed to really care about us, not just help us quickly and get on to the next customer. I am not usually so impressed with Sprint, but this visit impressed me enough I had to write a review.

There are three employees at this store, one at front and two in the back. There must have been at least six customers waiting to be served. The two MORONS in the back was too busy talking and texting while ONE employee was really busy helping customers. I dont know who the Manager is at this store but really needs to be fired and take the A two MORONS with him or her. I was thinking about switching from AT&T to Sprint, but maybe I should reconsider. If their employees are this was, I can’t imagine all the problems and headaches set forth… when there might be problems in the future. I see why Sprint is considered the WORST company in its industry. SPRINT, get a CLUE!!!

This place is a joke, the customer service is horrible, and i wonder why i called numerous times to find out that these fools ignore their jobs when im in the store watching them. Lets see corporate read and get back to this!

Worst customer service ever! This is the 4^th time ive experienced such awful customer service from this particular venue. I I went to them to examine and fix my two month old defective device that they sold me. They gave me such a hard time, insulted me, and were so rude that i would sooner try to fix my device myself then ever set foot in there intentionally again. I called the manufacturer an hour after leaving that sprint and they fixed my issue — OVER THE TELEPHONE — it was so simple! Why the sprint tech employees felt they needed to go out of their way to make my mild day absolutely horrible is a downright shame and disgraceful to the sprint name. I definitely have had better experiences from their customer call center. My advice– save your gas and call csr, at least if they are rude, you can report them. With those folks at parker and arapahoe, smh, don’t bother.

Just browsing for a new phone and checking out plan options. Immediately approached by an employee named Oz who was super helpful and answered all my questions. Will definitely consider switching to Sprint if everyone is as helpful as he is. Thanks man!

Trying new phones what should I get. I have an I Phone 4 S now. I am still lesrning what it iks capable of doing. I think I just got a bad one. I cannot understand the person on the other end. Certainly not my ears. It has to be the phone.
My almost daughter in law did get a new phone and our service was great. The guy could not have been nicer and he was a newbie. We were tnhere a bit longer than expected. That is why the 4 not a 5.
I will go back when I decide new phone or not.

I don’t like sounding overly-​entitled or something, but I’ve had zero problems with every other sprint store in the Denver metro area. I have been a part of every wireless carrier company, so I know how it is when you go in the store. I happened to go here a couple times to pay my bill. They don’t have the little computer kiosk station like some do. Although I don’t like Verizon, every store used to have an organized queue. Obviously this store is a little bit more popular than the others, but every other place acknowledges you and make some kind of organization when you come in.
I just find it weird however he time I go in, I and up walking out. I don’t know why it takes 45 minutes to be spoken to, any time of the day. I just always come in and nobody says anything, everybody standing around, and I have no idea who was there when, when I’m going to be helped. It’s difficult for anybody to just sit there/​stand there unknowingly for such a long time.
I feel like maybe a little organization would make it better. I can understand what the other reviewer says, because there is a lot of less-​than-​desirable things going on there.

Saleswoman LIED to us. She said Sprint would rebate the activation fee as we were long time customers. When we called Sprint to ask, they said NO. Their plan was to leave feedback on the employee. That is a big help. $ 36×4 phone = $ 144.00. We are out the money and when our contract expires, we will NEVER use Sprint again!
Hope that $ 144 was worth losing 4 lines of service.

I had an amazing experience here! I was just about to clock in for work up the street, and I dropped my phone. The screen went black, so I went to this Sprint location. They opened up my phone right then, and showed me how it was broken. I did not have insurance, but they wanted to help.
They got me into a refurbished phone, without having to extend my contract. It was $ 100, the cost of a deductible if I had insurance anyway.
I got out of my bind, left with a NEW phone, and a MUCH better phone at that. Thank you everyone, amazing customer service, clean store.