JCPenney

Maybe this is TMI, but they were having a sale on underwear and I found exactly what I was looking for for an exceptional price. The checkout line was ridicously long and took forever, but it was totally worth it!

The Sephora at this store has a very snooty manager named Zaneta who was having a very bad day. After she lost customers because she rudely told them that mac wasn’t a brand of theirs instead of suggesting another product they could buy, she decided to continue her rampage with me as I came in for a beauty insider promotion suggesting that I brought in a «fake» email even though I showed her that it was from the company. After her excuses of «sephora inside jcpenney coupons aren’t from sephora» and that «the insider promo emails don’t apply here», I had enough and left. I will not be back.

Never shopping here again! If I could rate them a negative star I would. My 15year old son was waiting for me outside the fitting room and was approached by their loss prevention employee who didn’t identity or provide any identification to him and accused him of shoplifting. Didn’t even wait for me to come out of the dressing room to speak to an adult. My son was humiliated in front of customers and had to show this employee he had nothing under his jacket but the clothes he had arrived in. As we were leaving the parking lot my son broke down and started crying and told me what happened.

Love coming to jcpenney … The girls are very helpful here. They have a very good return policy also they have all different quality makeup eyelashes and so on

You MUST go see Vanessa! She is an incf4eidble customer service centric employee at this location. I called her in panic because I needed a men’s black button up for a very low price for a catering event in an hour and she searched through the racks for me while I was on hold and found what I needed, at the price I needed, in the size I needed and then held it for me until I could get there to buy it! She is super friendly, very sweet, and a true asset to this otherwise rundown location.

I love this JCPenny for a couple of reasons.
1. JCPenny has basically completely overhauled their men’s section to bring it more up-​to-​date and in line with today’s fashions and styles. Gone are the days of the big, baggy fitting dress shirts, jeans, sweaters, jackets and ties. You can now find skinny ties, slim fitting shirts, jackets, sport coats, and their new JCP line of clothing is very trendy.
2. Sales are back! It seems like every time I go in here I find a great piece of clothing on sale for 50% off or more or I find something great on the clearance rack for up to 70−80% off. Even the prices for things not on sale (if it’s something you simply must have) are going to be affordable.
3. They always seem to have my sizes. For whatever reason this particular JCPenny location always seems to have clearance items in my size which makes it fun as opposed to frustrating to look through the clearance racks. I found 2 Sport Coats on clearance for 80% off just this last weekend and both fit me perfectly! Woot!
The sales staff has always been very helpful and the whole vibe of the store seems rejuvenated, updated and fresh.

I recently transferred companies and am in need of a wardrobe update. I spent about 10 – 15 minutes in the formal men’s section looking for a blazer or suitcoat that would fit. I was never offered assistance and never saw a single employee the entire time I was browsing. I left and went to Dillard’s instead where I was instantly helped.

I like JCPenney, but this location is terrible. I try to avoid Aurora at all costs, but ended up here with my family one day to buy some clothes for my kids.
What a disaster! There were clothes everywhere — balled up all over the shelves, lying on the floor. It was such a mess, I couldn’t find anything. So, my husband found an employee and asked why everything was such a mess and explained that I couldn’t find anything. The employee, in a rude tone of voice, said it was because of a ‘sale’ they had the day before and then turned her back on my husband.
First of all, if the sale was the day before — why is the store still such a mess the following day, in the late afternoon? Second, don’t turn your back on customers. My husband continued to complain and eventually another employee came over, and then a store manager. My husband wasn’t being rude, but simply trying to ask if there were any staff members that could clean up the area because it was impossible to find anything.
Each staff member and the manager sort of huddled together in a circle and started chatting about things that didn’t apply to our concern — they kept turning their backs on my husband. I was so irritated, I told my husband that they obviously didn’t want to help us so let’s just walk away. He attempted a few more times to ask for assistance but the staff continued to ignore him and actually ended up walking away from him and the children’s clothing department — I couldn’t believe it!
My husband was pretty upset and started snapping pictures of the disarray that the department was in. Suddenly, the staff that had so willingly turned their backs on us appeared. They told him he needed to stop right away because he didn’t have ‘corporate permission’ to take photographs within the store. Really? My husband told them that because they didn’t want to help us and had no desire to make their store presentable and — ‘shoppable’ — he was going to send in a complaint, along with the pictures.
They threatened to CALL SECURITY and have him removed from the store!
We let them know that they had lost our business and that we’d never be coming back there again.
I sent the pictures and a letter to their corporate office and NEVER received any form of apology or anything. They once again chose to ignore us.
We later went to our usual location, the JCP in Brighton, and had a totally different experience. We even told the staff there what had happened and they were appalled.
If you need to shop at JCP, stay the heck AWAY from this location! They treat you poorly, don’t maintain their store and treat you like dirt if you ask for assistance.
What a terrible place with even worse employees!

J C Penney has a new look!
I was visiting my mom and picked up a new catalog with the new look J C Penney is trying to pimp. I didn’t buy it. I thought, a new catalog and new marketing campaign does not change the not-​so-​hip clothes this department store has been offering for the last century.
But, what had happened was… I needed a good pair of walking shoes for an upcoming European excursion and I didn’t want to drop a Benji for my feet.
So, I went online (remembering my mom’s catalog) and searched J C Penney’s online shoe selection. Not bad my friends, not bad.
I found a store in my area (well, in my city) and rolled in to pick up my new Mary Jane walking shoes which can also replace my work shoes when I return from my journey. Bingo! and for $ 45 bones.
Oh, and the sales associate in the shoe department at this location is my new shoe BFF. She was funny and engaging. She knew what I wanted when I asked for it — directed me to the right section of the store and showed up with the shoe I wanted, in the right size before I even finished looking.
Awesome!

Looking for new work clothes for the boyfriend and he let me come along as long as I didn’t ruin the shopping experience for him. He says I did a pretty good job, he still likes shopping.
We found a great braided brown belt $ 20, two pairs of khaki pants $ 11 a piece, and some socks. Everything at a great price, completely affordable, and an overall good shopping experience.

We came by to buy a product, but they didn’t have exactly what we wanted. However, the friendly sales person found the product on their computer and delivered it to our local JC Penney. I picked it up and the entire thing worked out wonderfully.

J C Penney, along with Sears and Montgomery Wards had the reputation many years ago of quality and service. Sadly that is just history. The «brick and mortar» store carries inadequate selection of sizes and styles. In their past glory, you could have then just placed an order and it would be whisked from the warehouse to the store for pickup within a few days.
I ordered online for delivery to the Aurora store, and two weeks later– nothing. They advertised 4 – 7 (business days) delivery, but even after all this time, they cannot even tell me when my purchases will arrive.
Shop elsewhere. J C Penney can no longer handle physical store merchandising, and is a failure at online sales.