Macy’s

I’ve been here a few times and this store has the worst customer service I’ve ever experienced at a retail outlet. One time I came here and found a handbag that was in a sale bin. I went to check it out and the lady at the cash register started flipping out because it didn’t have a price tag anywhere. It took her 10 minutes to ring me up. When she finally did I thanked her and she didn’t say a word back to me, instead she specifically avoided looking at me and said ‘FML’.
I don’t know why but I came back here again, this time to look for bras. There was this lady in the bra aisle and she asked if she could help me. I asked her if they have bras in my size and she had no idea what I was talking about and made me feel really stupid. I found what I needed myself and later I saw her again and she asked if she was able to help me find what I was looking for. Are you kidding me?
Never ever ever going back here again, it’s places like this that make me feel so thankful for online shopping.

I ordered a bra online and it didn’t quite fit. The receipt said I could take it back to a store in person, so I did. Or I tried.
Not only do they not carry that brand in the store, but they don’t even carry my size, or any size remotely near it.
The salesgirl was smug when she told me, and offered no solutions as far as where I could go to even get something my size. It’s like she enjoyed telling me that.
Cutting up my Macy’s card. Never buying from them again.

Pros– great sales.
Con– messy/​disorganized. Not sure if this is the norm or a result of being in the midst of a sale.

I have never shopped at macys before. I am not going to lie. When I walked in I didn’t think I would find anything that suited me. I ended up finding this beautiful black form fitting sweater shirt with a gold chain clipped shoulder to shoulder. I ended up wearing it for thanksgiving. But the major plus was the guy that rang me up was very pleasant and also told me about their deal. I ended up get two different sweater shirts for the same price. The only down side is I felt that some of their prices were a little steep. But all in all I liked it

I usually go to cherry creek or park meadows mall but this time I decided to come here because it was closer to me. VERY VERY disappointed, they didn’t have anything in my size and I’m average!
No one there to assist you when you need and they are VERY rude!
I will never shop there again!!!

I only go to this Macy’s store when I am short on time. They always seem to be out of sizes, especially in the shoe department. For example, the other day I was in there and while looking at a shoe I was informed by the sales clerk that the only size they had was the display shoe — that was the one and only shoe they had. When I told her there were two shoes of the same display she promptly said that was all they had that the manufacturer sent to them. She then pointed out a more expensive brand and when I asked for a size in a less expensive brand she came back and said they didn’t have either size in that shoe either.
I am now onto this old bait and switch trick. Show less expensive shoes that aren’t in stock to get the shopper to purchase a more expensive brand. I won’t be going back to this store. It has happened to me more than once at this store.

This Macy’s is a larger store than the other’s I’ve been to in the metro area. The men’s wear department seemed to go on and on. Located on the lower level of the store, the men’s fragrance department was well stocked and well attended. I was less than thrilled with the men’s wear offerings for higher end clothing, but for casual wear they have a good selection — jeans, work out sweats, shirts. The underwear department was sorely lacking and looked like it was mid-​remodel. Same goes for shoes — pretty slim pickings there.
Not a bad department store all around.

I recently went to Macy’s at the Aurora Mall to buy an electric blanket that was advertised for around $ 27.00. My son and I wandered around and around the bedlinen section for quite awhile without seeing anything remotely resembling the blanket. There were signs, nothing. After looking all around for a salesperson to help us, we finally went to the cookware department to ask for help. They finally found one person who had returned to the cash register in the linen department. That salesperson was immediately swamped by people needing help and could only point us in a direction the blankets might be in. More searching and no blanket. Back to sales counter. Salesperson calls in a manager who appeared a few minutes later. She wanders around with us. She calls in the store manager who looks around and says they are out. Just like that. A sale item advertised in their circular and they are out. The saleswoman told us she actually had never seen the blanket and thought maybe they only had a couple of them to begin with.
Why would a store advertise an item that they do not have the stock on. It may have been a closeout but I was there within a few hours of the sale starting. By the way, it was not Black Friday and this was not a door-​buster item.
The thing that really chapped my hide was the attitude of the store manager. It was so obvious that he took one look at my son and I and could not be bothered to help us in any way. Apparently if you don’t dress in your Sunday best, you are not worthy of help. This man looked for 30 seconds in the back, said there weren’t any and then left. Without any suggestions, calls to other stores, nothing. After several minutes of venting my frustration to the floor manager, she called around to other Macy’s looking for the item. Later on that day, I went back to that Macy’s store and saw the manager helping another customer. She was dressed to the teeth and he was falling all over himself to help her. I stood there with my mouth hanging open.
Mr. Manager of Macy’s, my money is just as green as anyone else’s. I may not be dressed in a five hundred dollar outfit but I deserve the same treatment as anyone else. Geez, guess I’ll stick with Kohl’s.