Awesome Air and Heat Service

Prompt efficient fair pricing. Mark and Steve answered all questions and got my 20+ yr old unit running smoothly within a few hours of initial call. These technicians hove been doing this for years and obviously know their trade.
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Very honest. Could have taken my business but recommended I stick with the estimate I received from another company (by way of my home warranty) that I was having doubts about.
Thanks Mark, adding Awesome Air to my contacts for any future HVAC issues.

At the start of the hot season, Mark showed up within a few hours, and fixed my problem and went out of his way to keep the costs down.

We have used a number of AC companies over the past few years, but no one comes close to the outstanding service we have received from Awesome Air. Mark and his team are the best.period. We have purchase three systems from them and the installation, service, and follow up is exceptional. Mark and Patty provide the highest quality service, fair prices, and consistently professional service. I would not only recommend them but would be happy to talk to anyone about our experience. You will not find anyone who can beat them in terms of service, friendliness, honesty, and expertise.

It’s always scary in Texas when your A/​C starts struggling. Mark’s team came out and diagnosed that a motor was on the fritz and spinning the wrong way and needed replacement. They were able to locate the part within a couple of hours and came back to fix soon after. Even better, they found out the part was under warranty (which we had not even inquired about), which was amazing since the unit is older and purchased by prior owners.

Just had a new HVAC system put in and could not be happier with the work done by Mark, Patti and the crew. They showed up on time in the rain, spent a full day working in the attic removing the existing equipment and installing the new furnace. The next day they were back early and completed the installation and cleanup. I would highly recommend them as professional and caring individuals who are willing to stand by their work and provide their customers with excellent service.
Just an add on — A few days after the install was complete I went into my attic for something else but noticed that the drip pan was pretty full of water. I called Mark and he told me that the exterior drain line was probably clogged, well despite being on a job site, he stopped everything and came by and blew out the lines and made sure the drainage was working properly. Once again, could not be happier with the service provided by Mark.

Trustworthy, honest, and extremely professional. Those are the words that come to mind when speaking about Awesome Air. Had them out today for a minor service issue, and not only did they take care of it, but did so in a timely and courteous manner. Its rare that you deal with a company that still believes in customer service in the way that this company does. I highly recommend them. You won’t be disappointed.

This is my first ever Unilocal review as I think it’s time to recognize this great team of professionals. I have bought 3 Trane heat pumps from them in the last 7 years. Apparently Mark and Patty built a very capable and loyal team for the long run. They managed to provide excellent services at very reasonable price, which is not an easy feat in any business. My most recent experience with them occurred this past weekend when one of my heat pumps malfunctioned. They came on Monday evening, diagnosed the issue (blower motor), ordered the parts Tuesday morning and fixed it Wednesday. Mark called me several times to make sure we were Okay with the scheduling even his crew had to work overtime to get the work done. On top of that, he offered to reduce the labor more than half (without me asking) since the labor warranty expired not too long ago. BTW Mark and Patty are just wonderful persons with great sense of humor. You can’t go wrong with them if you value honest and long term relationship.

Well Alex F stole my review :) but… I absolutely concur with everything he and others here have said about Mark, Pattie, Bo, Cory and the general all-​around great service from Awesome Air & Heat.
We try to be good homeowners and have them come out seasonally to check our systems (primary home and 2 rental properties) in order to «avoid the rush» and extra expenses that unplanned maintenance can cause. Mark is always super to work with us on doing the necessary work to make sure the systems are healthy and not just recommend work to have a higher invoice total. They are in it for the long haul and want to be your Go-​To service provider.

My AC went out Monday night and Awesome Air had it running again by noon on Tuesday. They responded to my call right away and fixed the problem at a reasonable price. Cody and Bo were quite professional and very pleasant to deal with. Mark was also very attentive and took the extra time to ensure I understood my options. I highly recommend Awesome Air.

Labor Day… and I all of the sudden have a steady flow of water dripping out of a light bulb in the ceiling of my garage. Electricity and water don’t mix, so I desperately started calling plumbers, and one helped me realize it was the air conditioner. Awesome Air had about 60 people who desperately needed service on the holiday, but they still found a way to fit me in within a couple hours because I’d bought my equipment from them and they believe in providing continued care to their returning customers. What a relief to know that they don’t sell you the goods and disappear! I will definitely be shopping with them again when I need my next air conditioner!

I called Awesome Air and Heat this afternoon and the technicians arrived within 10 minutes. They fixed the AC quickly and for a very reasonable price. On top of being competent, the technicians were pleasant. This is the best AC repair experience I have ever had.

This isn’t my first experience with Awesome Air. This is my 4^th project with them. Every time I’ve called, Mark & Patty have either responded themselves or they had their team come and get the job done and in as fast a time as possible. Great job and thank you for the prompt, honest, and reliable service!

Our AC died suddenly this week, which is not good with a 5 week old and a 1.5 yr old. We called Awesome Air and they truly could not have impressed us more. They came right away when we called, rearranged their schedule to fit us in the next day and installed our brand new system so we didn’t have to go a week with AC and two babies. Not only that but they stayed late to finish the job so we didn’t have to go another night without air. They were professional, fast and very thorough. I hope to not have the need to call them for quite a while but if the need arises, we know who to call!

These guys are Awesome like the name says. From the front office Pattie and Mark to the techs Bo and Cody, these guys are great. Nice installation on a brand new unit inside and out. They beat all other prices for a top quality product and they made sure everything was 100% perfect for the city inspection. I would highly recommend.

I can’t say enough about these folks. Mark and Pattie are great to work with and Bo and Cory… hope I spelled that right, fellas… were total professionals. When you have people in your home you hope that they not only respect your home but that they are good guys. Awesome Air went above and beyond anything I could have asked for and they helped to educate me along the way by answering all my ignorant questions. They do this regardless if you have a big money project or just need some help with a minor repair. Thanks for all your help.
Alex and Celine Felan

Unilocal review led me to contact Awesome Air. AC replacement unit for my house was installed last week. Hope to share my recommendation.
* Mark responded my inquiry immediately. He is very knowledgeable and is providing the recommendations of units to fit my needs but not to sell me a high price item. I feel very respected during the communication of the quoting process.
* With the few quotes I have, the pricing and service terms from Awesome Air are definitely very competitive.
* The installation process took only half a day but there was a cable problem in my house. It took additional few hours to identify the problem and fix it. There is no complaint and no additional charge.
* Pattie is very patient with my questions and is very proactive to help me with the paperwork. It is definitely a step beyond my expectation.
I highly recommend Awesome Air.

If there were room for more stars, I would fill them all! I cannot say enough great things about Awesome Air & Heat Service! I have been using them for years for my home A/​C repairs. They are honest, prompt, knowledgeable of all systems, fair, courteous and just incredibly awesome. You will be making a huge mistake by contacting any other A/​C company in Austin. Awesome Air & Heat Service is #1 in my book. Contact them for your repairs and they will become #1 in your book as well. They totally live up to their name!

To save you the trouble, I’ll say that Awesome Air and Heat Service is outstanding, and you absolutely can’t do wrong with them. They will make time for you. They are extremely personable. They will tell you simple things you might have missed. They freaking lay down cloth to walk over as to not mess up your flooring. And, most importantly, they make sure the units will blow cold air or hot air as needed.
For context, I had them come over to install two new AC units. I honestly am not so flush that I just get two new AC units willy nilly. What happened is that we bought the house and didn’t think to look at AC units, which incidentally happened to be over 20 years old. It so happened that both units gave out during the brutal Austin summer. Yeah, not an option to not get new AC units.
They gave me a fair quote. I decided to get quotes from others for a sanity check, and they were better/​much more competitive.
Our workflow was:
1. They came over to take pictures of everything before giving a quote.
2. A few days later, they came over with the new units.
3. While working in the attic in July (hot) without having a heat stroke, they finished taking out the old unit and installed the new unit.
4. I’m enjoying very cold air.
The second unit decided to give out later, so they came back a couple weeks later to install the second unit.
There were a few minor issues that crept up (not as cold as quickly as I liked; and later I wasn’t sure if I was getting hot air during winter). Both times, they didn’t attempt to make any excuses to not come out. They asked a few questions in order to triage, and then they and their crew came out ASAP.
Random, but the owner’s wife loved my dog and was super nice to him. Also one of the installers took pictures of him, to make his girlfriend jealous, since she loved shih-tzu’s. In any case, he got a lot of attention and loved it.

Fantastic service with a smile !!
These guys are beyond knowledgeable, very prompt, and quite courteous.
They’ve helped me a couple times on trouble shoots and fixes, and I’ll never call another company, it doesn’t get any better than this !