Mattress Firm Final Markdown

BEDBUGS. This place does not even deserve one star. my experience has been painnful, humiliating, costly and nerve racking. I will never purchase bedding from any Mattress Firm again. I bought a box springs there for 100.00 $. When I went to pick in up, they didn’t have the one we had agreed on and gave me another one off the floor. A month later after 2 visits to the dermatologist for an acute case of hives and 6 weeks of steroids, I am not able to sleep in my bed. I wake up itching with welts, bumps, bubbled skin blisters, hot imflamed skin, rough patches, (the size of lemons) splotches and tiny bites. When I went to the MF store, and suggested it might be in their best interest to pick it up, throw it in the dumpster and give me a new one, still in the plastic bag; the salesman started babbling about policy, unsubstantiated claims and a note from my dr. stating that the box springs was proven to be the cause of my distress (what? I am in grade school and need a note from the dr. in case I am mistaken or lying?)
I plan on getting a note from the dr., but it’s going to the health department. I am going to have to throw out the boxsprings, take 100.00 $ loss on a purchase less than 2 months old, get my apt. treated for bed bugs and throw out a perfectly good mattress. not to mention the hundreds of $, I have spent on medications, specialist visits, hypoallergenic detergent, clothes softener, hand soaps, intensive repair lotions, cortisone creams,
humidifiers, new hypoallergenic vacuum cleaner and missed work.
my needs for respectful attention, trustworthy store personnel and a safe exchange of money and goods, were not met and I feel exploited and abused as well.

Great, easy purchase at Mattress Firm on Anderson. Got a better quality mattress for the same price as a high end version from Sleep Experts. Sales man threw in free delivery and 4 memory foam pillows. Mattress was delivered same day.

A spring popped out of our mattress. Three months later, we decided to try and find a good mattress around $ 300. The guys working didn’t hover over us and let us picked one we liked. We found a pretty good one for $ 349 and then Leighton offered to call other stores to find a better one at that price. He found one down the street for us and I said they must not work on commission, but said yes he did, he just wanted us to be happy. Got a very high quality mattress for $ 350!

There are moments that define a man’s life, moments where he comes to a crossroads and must make a choice that will reverberate throughout the cosmos. Robert Frost understood these moments, as did Black Sheep back in the ‘90s. What mattress you buy is just such one of those moments.
Think of it: the wrong mattress means your body hurts. Your body hurting means you’re grumpy all the time. Being grumpy means you don’t strike up a conversation with that person in line ahead of you at the coffee shop. You don’t flirt. You don’t date. You most certainly do not bond over the story of how you got that crescent scar on your left knee. You don’t become life partners. You don’t buy that fixer-​upper on the East Side, the one with the cute little porch swing and scrollwork on the bannister. And because you don’t own that home, you do not find that box of money in the backyard while building a new urban chicken coop. You do not use the excess of said money to found a charity to save burning orphans. And the children suffer, all because you chose the wrong mattress. All because you came to that crossroads, and there was no guide — no Virgil to your Dante, no Morpheus to your dreams, no psychopomp for your lost soul.
Thankfully — mercifully — there is Liz at Mattress Firm.
We spend more time in our beds than we do in our cars, yet most of us invest more in a vehicle. When it comes to major purchases like these, I can be a bit «high maintenance» for salespeople — I want to know what I’m getting and why it’s worth the price I’m paying. Liz was very knowledgeable about her wares, and I never felt like I was being pushed or upsold. We ultimately found a hybrid (industry term here, meaning «spring and foam») that was better for my sleep style than some of the more expensive foam mattresses, and I felt Liz cared about finding the best fit for me. She patiently walked me through the options, even staying open past closing time to choose the bed that matched my sleep habits and comfort. Though I won’t be buying another mattress again for awhile (woohoo warranty!), I’ll certainly recommend this store to anyone who needs a new bed.
So, when you need a beacon in the dark night of indecision, go to Liz at Mattress Firm. Do it for the path you could follow, the road you could take, the life you could have. Do it for the children.

Leighton and Liz are awesome! They are well informed about their products and are committed to finding the right mattress for every customer. Leighton spent a lot of time with me, helping to find the right level of comfort at the price I was able to afford. Their business sense and customer service are outstanding. I would highly recommend this Mattress Firm location.

Great service from Leighton Rush, Store Manager! Stopped in last Sunday afternoon to buy an entry-​level memory foam mattress for my 15 yr. old teen son. Leighton showed us options and came up with a great solution by transferring the floor model from the Lakeway store saving us $ 300. I also bought the recommended mattress cover from him at a discount. He called today to confirm that the set had arrived at the warehouse from Lakeway and make arrangements for me to pick up at his store, my initial plan. The more I thought about it, the less interested I became is schlepping the old HEAVY mattress out of my upstairs and getting the new one up there. Bad news $ 80 delivery and I live within 1.5 miles… asked if any deals and he told me about the Leander Habitat for Humanity donation that I could make. Leighton emailed me the link and I made a $ 40 online donation, forwarded him the receipt and now my delivery is free (store will match the $ 40 donation). Furthermore, I was able to contribute another $ 18 just by liking the Habitat Humanity Facebook page! What an awesome marketing concept. I have purchased three mattress sets from The Mattress Firm and have consistently had good service — but this was my best so far. Good night!