Mobile Connect

These guys are slightly better than the Sprint Authorized Repair Center near the Y in Oak Hill. This was my next stop with my freezing, dying phone. I actually got these guys to look at the phone and replace it (with a possible refurbished model), and it only took a total of approximately 8 hours over the course of two days. Luckily, the people that worked here were a lot nicer and tried to be more helpful.
On day one, the first phone they gave me (after waiting about 6 or 7 hours) crapped out about the next afternoon. I think they were giving me refurbished stock, but I thought anything had to be better than the crappy phone I already had (covered by the service protection plan); plus I didn’t want to pay $ 50 and have to wait by the mail for a week for a new phone.
So day two, I go back about 30 minutes before close and tell them my «new» phone’s keypad was already not working. This time I only had to wait an hour, and got a phone that’s seemingly working so far, and is even a little nicer than my old phone.
During all those hours of waiting, I calculated up how much I made an hour and tried to figure out how many new phones I could buy. In general, I advise against Sprint, against the service protection plan, and against ever taking it to one of these «repair» centers, unless you enjoy wasting entire weekends without a phone.
As I said in my other review, good luck Sprint, I hear you already lost a ton of customers recently and you’ve been having a hell of a time on the stock market.
I particularly love this quote from their CFO:
«The customers that we have are more valuable customers and therefore working on retaining them should benefit our topline, revenue and profitability.» (
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Nice lip service.