Supercuts

I can’t say enough how awesome Esther and Maria are that work at this Supercuts. They are always very nice, do a really good job, and really take care of their customers. You can tell that they really love what they do. They are the reason I will continue to go to this Supercuts.

TERRIBLE! I went there for a haircut a couple of days ago. I just told her (do not remember her name but she had a green hair) the usual numbers I use for the clippers. She said she didn’t have those numbers with her but she has enough years of experience to do it with scissors and hand (I doubt if she even knows what she’s doing). What she did to my hair was terrible. Apart from that I noticed that my credit card has been charged for more than what I signed for. Worst service and waste of money.

Awesome location. I get my haircut here every few weeks. I always get Esther to cut my hair. She does an excellent job. I wouldn’t let anybody else cut my hair. The manager there is named Pam and she is a very sweet woman. She does a very good job of running that store. And they always decorate the store depending on what holiday is near end it always looks so cute.
I would recommend for anybody to get their haircut there.

Stopped in for a cut after work a few weeks ago .
I’ve been going here for the last 6 years .
The wait was short and Esther did a great job .
Pam is friendly and knows me by name .
I really feel welcome there .
Will be back in a week for my Christmas cut .
Thanks guys.

The manager there, Pam, is really terrible at customer service. Being a recurrent customer I asked if I could get charged for a bang trim since I just needed my sideburns shaved with the edger-​I have a pixie cut, and she responded there was no such thing. That I would get charged for a full haircut. I was respectfully explaining that I didn’t need a haircut, just needed my sideburns shaved, so I was asking if it could be considered like a bang trim, and she responded with an attitude «NO THAT WOULD BE LYING!!!» I didn’t think it was worth all the fuss and just said thank you and hung up the phone. To respond to that, LYING would be getting charged for a full haircut when I only need a trim on my edges. Her not being able to meet the customer in the middle to make them happy, plus giving them attitude, really just proves the lack of customer service skills she lacks. Please train her. One thing is her not wanting to do that and responding kindly to the customer that she’s just not allowed to do that, and another thing is trying to rudely lecture a customer. No, no, you just do not do that to a customer.
Another time, I also went ahead and called ahead of time to see if my stylist was going to be in, and she responded that my stylist was there. I told her I was on my way, I didn’t even take 5 minutes. Well I waited about 20 minutes for the people before me, and then once it was my turn, my stylist came to me and told me Pam wouldn’t let her do my haircut without first going on her lunch break. She could have just informed me before I even made the trip there and waited eternally. I had to get my haircut by someone else since I had a meeting already planned immediately after.
P. s. all other stylists there are great and friendly. Love Esther! :) This review is not towards them.

Horrible customer service. I think you get better customer service at the DMV. I took my son to get his hair cut, No greeting when we walked in, waited an hour, left without getting a cut. I guess you get what you pay for and that is reflected in the attitudes of the staff.

My daughters absolutely love Ester. She does a great job with them, and has helped me with coloring my 12 year old’s hair (purple on the tips).
My haircut is a super simple guy’s cut, but she makes it look good, too.

Maria always hooks me up and is super friendly. And when she isn’t there her coworkers always knock it out of the park as well. I have nothing but good things to say about this place. If I could change one thing it would be to make appointments. They only take walk ins and that doesn’t always work for me. But other than that it’s 5 stars from me.

This location is everything you can look for in a Supercuts. Pam the Manager does a great job making the place feel so welcoming. The location is always themed decorated for whatever season it is.
Staff is wondeful. I’ve had my haircut by pretty much the entire staff but have taken a liking to Esther’s attention to detail. All are capable of a great haircut. I tend to observe all the stylist when I get my haircut and notice that they are always in a good mood and so friendly.
I have made this location my «home» for haircuts. Despite living central, I make the effort to keep my business there. I always call ahead and rarely wait more than 5 – 10 min.
Make sure you get a customer card so you can enjoy a free haircut every 13^th trip. I do.

I knew there was going to be a fight walking in 30 minutes before close on a Sunday, but thought why not give it a try. As I was putting my name on the list, one of the stylists suggested I go to the other Supercuts on the other side of 183 because they had «no wait.» The plan was for me to head over and she would call and get my name on their list. Seeing it was only two blocks away, I felt it was not a problem. However, when I got there, low and behold, they had double the wait of the first shop! So I said thanks, but no thanks and headed back to claim my original spot on the list in the first shop. As I walked in, the stylist asked why I had returned and laughed to learn of the wait while remarking, «yeah, we now have a 30 – 45 minute wait too. » So I wrote my name back into my original spot and she declared that was not allowed since I voluntarily took her advice and went to the other store. So, I’m out because she gave me shitty advice and wouldn’t own up to it… Whatever!
Onward to another mop shop…
UPDATE: Thanks, Ben, for seeing this and sending me an email as a follow up. Seems he’s the guy to go to at this location.

I had to stop in here once for an ‘emergency’ haircut on my way out of town — it was late and they were open. The woman cutting my hair spoke NO ENGLISH! She just kept nodding and going «mm hmm» with clearly NO idea what I was saying to her. Then whatever she did to my hair was barely discernible, even after I had to ask her to cut more (I hate having to do that). So after two cuttings, you still couldn’t even tell that I’d had a haircut.
I now know that my number one requirement in a hair stylist is that they speak the same language as me.

I am in complete agreement with the previous review. It is not uncommon to leave these facilities feeling like the comb they use has left gooves on your scalp. Sometimes your dizzy from the sense of hurry to get it done. With Ben, it is different. He has great hands and a great sense of balance. He looks at his cuts as if he is interested in what he has done. Ask for Ben, you will get a very good cut from a professional that cares about what he does…

Ben is the man here. My buddy got a good haircut. I did the, «I don’t want to be weird but, um… that’s a great cut. Where did you get it?» Ben at Supercuts Great Hills. He’s got tattoos up his arms and neck. He’s like the tough bartender at your favorite dive bar, only he’s putting pomade in your hair. People much more annoying and much less able will charge you MUCH more for a crap haircut. Don’t be a douche… visit Ben.
While the car is being repaired, I will moonlight with Norma at the Bee Caves location.