Cold Stone Creamery

I went here when no one else was here. Asked for the medium size, two flavors, side by side. I specifically said «I don’t want them mixed together.» What does the lad behind the counter proceed to do? MIX THEM TOGETHER. That was so irritating because my order was so simple. I don’t even get mix-​ins, just peanuts on top. He didn’t even give me that many peanuts. Then at the end, I realized he got me the largest size. It’s like dude, how hard is it to get an ice cream order right? I also think it’s tacky that they have a tip line on the receipts.

In the middle of the revamped Montgomery Mall food court, Cold Stone offers hand-​mixed ice cream with your choice of add-​ins — gummy bears, Reese’s peanut butter cups, Oreo cookies, etc. You can see the cream in the freezer case at the front of the stand, along with the various ingredients, and you can watch as the server folds it into your ice cream of choice on a cold stone. Prices were a bit high, but then again, it’s an upscale food court and making the ice cream involves a degree of manual labor. And the servers can take both cash and credit cards for your purchase!

Finally! I love Cold Stone Creamery and this is the closest location to me, but their ice cream display case was broken for a long period time. They were getting ice cream from behind the counter. As a result, ice cream melted quickly when eating it. Now, it seems to be back to normal and their ice cream is just the way I like it… delicious!

Ice cream is not displayed so it is hard to decided on flavor because you cannot see what you are ordering. On top of that, the cashiers are not friendly when it comes to tasting. I ordered 3 ice creams and all of them were extremely sweet. They didn’t offer any good customer service.

Signs were posted indicating issues with the display coolers caused the ice cream to be placed in freezers on ⁷⁄₁₉. The freezers, much like the drones behind the counter, weren’t doing a very good job. Immediately after getting the «ice cream» it began running over the sides like the crew of the Titanic. The «ice cream» had the consistency of ice water — a straw would have been more appropriate than a spoon. The zombie-​like crew messed up both orders — chunks of cookie dough the size of a baby’s fist were sunk to the bottom of each cup of «ice cream» — and they had a party throwing random items into one cup that I’m not even sure we’re on the menu. If you want ice cream, head anywhere else in the food court. If you want to be overcharged and underwhelmed, go see Jurassic World or eat here.