ACE Rent A Car

I had a confirmed rental for an intermediate car at the Bloomington, Indiana location; for pickup Date of 9÷19÷14 at 4:00pm and return date of 9÷21÷14 4:00pm. I arrived at the location at 4:00pm and was told by the lady working that there were NO intermediate vehicles and that all they had was a 10 – 15 passenger van. I explained that I had confirmed reservation and had the email to show her. She just repeated the same information that all they had was a 15 passenger van and gave no apology, nor offered any other solutions. I then spoke with the Manager of the location, Danny Bridge, and he stated the same thing and said they overbooked, again offering no solutions. I then asked for his manager’s name and phone number. He gave me the name of Tom Brunt, Area Manager, and the phone number of (317) 308‑2007. I immediately called him and got his voice mail and left him a detailed voice mail message about what had occurred and gave him my call back phone number asking him to call me promptly. That was on Friday, 9÷19÷14 at approximately 4:10pm and now it is Wednesday, 9÷24÷14 at 10:15am and I still have NOT received a call back from him. This is unacceptable and unprofessional and definitely not the way to conduct or run a business. I had a 4 hour trip that evening to go on to Ohio and I was at the last minute on a Friday night trying to find another rental from another company before they all closed. I am very upset about this and it is unbelievable that the managers and workers that they have employed are so unprofessional and that they can’t even return a call. I will be sure to voice my experience to others and I will not use your Company in the future.

We recently rented a compact car for a week from Ace from their Bloomington location to be dropped off at their Indianapolis airport location. There was a $ 50.00 dropoff fee but that’s probably to be expected. It was still the cheapest prices around, we got a late model Toyota Corolla in good shape, free shuttle service to the rental location and to the airport and overall good customer service. Would definitely rent again from them.