Michaels

This place is my second go to place for Michaels. It’s next to our closest target and costco. My wife needed me to buy some ribbon and return some items.
Some of the Michaels are so busy that the lines are curving around the corner but this Michaels had 6 registers open which I appreciate especially in the busy times of the day.
The register girl also told me they had a 40% coupon today so that was also greatly appreciative. Always good to save money when coming to an arts and crafts store.
I would come back to this location of I’m near the store.

Really great place to shop. Friendly workers and helpful. I always come in here very early in the morning and I’m able to grab what I need and leave fast.

This store is located at Empire Center, next to BestBuy and Nordstrom Rack.
The Service: Not a super busy store. Usually 2 – 3 cashiers on duty, no long wait at check-​out line. Staffs are friendly and helpful.
Sign up on their website, you will get 20% off coupon. Also, check their website before you shop because sometimes they run different promotion/​discount coupon.
The Parking: Parking lot sharing with other retailers. There are always parking spots in front of Michaels.

Called since 11:00 am to put 9 Grey bandanas on hold. Gave them the correct item number as well, went to pick up items at 4:30 and the cashier was giving me 10 red bandanas. She said «We have some greys on stock you can walk to get them» Hello! This is why I called because I just wanted to pick up and leave. Then she send someone to look for them and there are only 5 on stock. Waste of time and not even an apology was given.

This is very well stocked remodeled the cashier area employees are friendly. Have some good prices on yarn and other supplies

This is a good Michael’s location. I have only been here once and I was looking for mini candy holder and they had them. This place wasn’t busy so I was able to check out of there quickly. If I’m in the area and need something from Michael’s, I wouldn’t hesitate to return to this location.

What a disappointing trip to Michaels today. Nothing that I needed was in stock. Shelves were bare everywhere and the very rude sales associate was no help at all!

In comparison to the other Michaels I’ve been to, this location was bigger, well-​stocked and the employees were helpful.
My husband wanted to drop in the Best Buy next door, so I figured I’d mosey over and check out their yarn inventory.
Nice selection!
Regular prices are high, but some types that I use were on clearance so I picked up a few skeins.
Why can’t my Michaels be like this one?

always classic been my go to for over 20yrs

I have to write a review Michaels. I’m sorry but I was super disappointed today. I give 2 stars because there was one nice lady who half-​heartedly pointed where to go for yarn.
So I went & found exactly what I needed, in the 50% off section bin. I compared 2 of its kind to make sure it was truly $ 4.50.
Unfortunately, at the check stand I was told «9.99» I went all the way to the back again, picked up the other identical yarn that said $ 4.50, & the employee apathetically restated her 9.99 rule.
I nicely told her through the frustrated teeth of my smile that maybe they should put all their yarn in the right place. False advertising, horrible customer service. & you can tell by my Unilocal history I only complain when it’s absolutely necessary.
I want my $ 5, especially after the holidays when everyone is broke & deserves to buy their supplies for work without deceiving prices! Now there’s only $ 30 in my account left. Thanks Michaels.

I was here last week and they had a security guard in a too tight Michael’s shirt standing at the exit door. A security guard! If you’re so afraid of people stealing your 5x (plus) over the purchase price you paid for your items, a better way would be to hire undercover security or I dunno, have more staff on the floor so your customers won’t have to search for help as well as detour theft. Every retail has theft, it’s just the price of doing business but hiring some dude who looks completely out of his element to stand watch of people at the register doesn’t make people feel at ease with shopping. And as I said, a few strategically places employees would do better to curb it than some out of place looking guy standing at the exit door. Cashiers and other employees are nice though so there’s that.
Also, as someone else mentioned, stock your damn store. Every time I go there, I think hey. I’ll be able to find this, but every time I leave empty handed and have to head over to your competitors (who don’t have beefy security guards btw).
And to anyone who goes there, use the online coupon. Never pay full price here.

I had to go to Michael’s on the dreaded black friday to return some yarn. Ashley, the cashier, was SO NICE and CALM. Great customer service on a scary day!

Ugh… The more I come here the more I regret it. Located in the EMPIRE CENTER, trying to funnel yourself into this parking nightmare is the first set back. There’s tons of parking, But you’ll never find a close spot to Michael’s, Target or Best Buy. It’s a hit or miss if you get a shopping cart. So my advice is, if you see one in the parking lot, grab it.
It really seems like they keep adding more and more crap, and the aisles are getting narrower and narrower. There’s a ton of aisle displays and it seems one cannot get down an aisle anymore without knocking something off the shelf. Frustrating!
I hate the design layout. It’s segmented in odd ways which don’t make it easy to just peruse every aisle. Inevitably I end up back tracking somewhere because I missed the one aisle I needed to find.
I visited after thanksgiving so the store was pretty picked through, But there were some good deals. Ultimately I did not find what I was looking for and continued my search for the perfect ornaments.
I do like that they re organized the cashiers. Now it’s one (long and slow) line, But at least you don’t get in the one line someone decides they’re going to pay with change and have multiple coupons, (usually expired.) Sigh. You are funneled through a bunch of low cost last minute crap. They’re gonna get that extra dollar from you one way or another. Lol!
Overall I would choose to go to Hobby Lobby over Michael’s. They carry just about the same stuff, but Michael’s is much more cluttered and chaotic. And the parking is way easier.
Not my favorite, But I still find myself in this store a few times a year. Best of luck!

I have a love-​hate relationship with Michaels.
I love it because:
I love anything crafty-​painty-​diy-​y.
It’s a convenient location, there’s always free parking in the huge parking area.
It’s a bit messy sometimes, but fairly organized in it’s own way.
They carry a lot of supplies.
Some sales are good.
There’s always a coupon in the paper or online.
I hate it because:
It’s generally REALLY PRICEY.
Expensive.
Costs and arm and a leg (you get my drift).
Can get a touch crowded sometimes (but not too bad).
It can be a wee bit hard to find some things sometimes.
Customer service, while generally nice, isn’t «expert.»
Overall, I like to just go to Michaels to roam around and see if I can find something for cheap (like on sale) because I honestly can’t afford most of the things regular priced. I just can’t shell out good money for overpriced things. I do appreciate some of the cheaper little tubes of acrylic paints. Some are under a dollar and work just great.

Just to make it short: Bob & Saul did not know AC Moore was a competitor or even a store and that Michaels in fact accepted AC Moore coupons (stated via Michaels’ website). Bob stated that Michaels only accepted Jo-​Ann Fabric coupons. They’re also «upper» management and they do not know Michaels’ policies and made the situation awkward and uncomfortable. Talk about bad customer service! I haven’t been to Michaels since.

I love Michael’s and all of the different products they have. However, this is by far the worst Michel’s location I’ve ever been to. I had the absolute worst customer service experience of my life and it was truly upsetting. It seems the majority of sales associates have no product knowledge at all. They were extremely unhelpful. I just asked one simple question about where the product would be, it was like they were offended that I was asking for help, even though it’s their job.
I almost asked to speak to a manager, but I had already wasted enough time and just decided not to shop there again.

This place is overall good. Not great but not bad either. Some areas are super clean while others look like they just threw all the junk in the shelves. The employees are really nice and the prices are reasonable. I always go here for scrapbook paper and other things for my son’s projects. It’s really not hard to look for things since you can pretty much figure out where everything is.

This store has a huge selection and the staff is nice. One thing that bugs me is the fact that the lines at checkout are super long regardless of how many registers are open.
The employees don’t always know about the products so take heed when you are considering asking questions. On two separate occasions I was given the wrong information. Once regarding spray paint and the other time was about rhinestones. Luckily I kept looking and figured it out.
Overall I like this store because it’s big and has a good selection of the things I usually buy.

This one is better than glendale. But they do shady stuff when it comes to pricing and sale items. I was purchasing one of the creatology summer sets. It was in a display that said 50% off. When I got to the register it said full price. So since noone was behind me I ran back and snapped a pic. (No one answered the cashiers calls for a price check) the manager said that not all the creatology items were on sale. That side walk chalk is a suggestion for summer toys but is spring, therefore full price. huh? However in the end after i pled my case she gave me the discount. 5 stars for the cashier and manager. Zero for the shady sale signs.

Oh how I love Michael’s. The best place to go to when you are feeling artsy fartsy. Want to be original with your Thank you cards, birthday cards, or anything in general? Then you’ve gone to the right place.
This location has everything that I am looking for. It’s neat and organized, so looking for things shouldn’t be a problem. Came here years back to make a scrap book and found whatever it is that I needed and more. Recently came back to get ideas for my dad’s birthday. I had actually gone with my mom because she struggles at finding things that match, so I had to help this poor lady. Hehe.
Staff? They had some here? They’re not very helpful to be honest. The only time they ever helped was to ring up your purchases. But that’s a given. They rarely make eye contact, afraid that if they did, a question would arise. On rare occasions, I get lucky with a very helpful employee.
Parking is accessible where ever your heart desires. Location is at burbank empire so it shares lots with neighboring stores such as best buy, nordstrom rack, and tj max.