Ortho Mattress

Great experience at the Burbank location, Helen was extremely helpful and knowledgable. I would highly recommend!

Helen was wonderful. She was pleasant and very helpful. She price matched SitnSleep prices and made the buying experience easy and quick. Delivery was right on time. I highly recommend anyone who is buying a bed to visit Ortho Mattress in Burbank, you won’t be disappointed.

Terrible!!! I would not recommend this shop to ANYONE!!!
We walked into the showroom and there was one salesman on the floor and one lady doing some paperwork. No «hello» or «Can I help you with anything” — NOTHING!
We looked around the showroom once and still nothing from either people.
We just walked out… didn’t even want to bother trying to get their attention.
Horrible customer service!!!

Helen is the best! She is knowledgable, friendly and very helpful. We got a great deal for my parents’ matress! Thanks Helen!

The lady that helped us, Ms Helen, is absolutely amazing. She was so helpful, knowledgeable, patient, pleasant, she made our mattress experience incredibly easy and by all means stress free.
If you need a mattress go to this shop and only ask for Helen.
Thank you, madame.

Absolutely great experience buying my first mattress! Helen is the best to help you find exactly what you need quick and even give you great discounts! Also great at deciding what box spring will look best for your bed. 5 stars!!!

Went shopping for a mattress here and Helen was great with helping us. She showed us all that different types of mattress and helped us narrow down which mattress that really fit us. She was very knowledgeable and made our mattress experience very easy and stress free.

I feel about mattress buying how I feel about car buying — my anxiety starts just thinking about it.
However, this experience was way more pleasant than I originally anticipated. First off, this Ortho (located in Empire Center) has lots of convenient parking. They’re also open convenient hours (until 8pm on Saturday). Next, the saleswoman, Helen, was super nice and not pushy like the stereotypical sales person. I appreciate not feeling like I’m being pushed into buying something. We ended up buying an inexpensive mattress from them, to pick up later, and were happy with the experience overall. Our old Ortho mattress lasted many, many years, so Ortho is kind of our go-​to place. I wouldn’t hesitate to return.

We bought a queen-​sized mattress protector from Ortho Mattress Burbank a few years ago and was so satisfied with the quality of the product that we decided to see if they still have it, this time for our new king-​sized mattress. Helen was very quick to greet us as we went inside the store and ask how she could be of help. She courteously told us that they have a new product that replaced the one we bought before and explained to us how it has improved. Needless to say we bought the «Premium Mattress Encasement» as we were convinced that it is better than the other products we have looked at from other stores. Helen then taught us how to clean and care for the product. She was also very sweet to knock off $ 20 from the purchase price just because we were returning customers. If you are looking to buy anything mattress related, go to Ortho Mattress in Burbank; you’ll get quality goods at reasonable prices and great customer service to boot. Look for Helen, she’ll be thrilled to assist you.

Helen,
Was such a great help and very informative with every mattress we looked at. what a great experience me and my family had here.

Needed a new mattress ASAP, Helen was extremely patient and helpful in finding my perfect fit. Thanks so much.

Helen has been nothing but kind while purchasing my mattress. She explained the differences of the mattresses and even took the time to break down how to finance the bed. She was helpful and had patience with us while choosing the bed. Go see Helen for all of your mattress needs!

Got a great deal from a very knowledgeable and professional saleswoman, Helen. If you want someone who will respect your needs and really try to find a good deal Helen is the best. I got the Pembridge pillowtop.

I agree with other reviews about Helen being a breath of fresh air. She was completely professional and not pushy like other places I had visited. She was very easy to talk to and really listened to what I wanted. I love my mattress and got it at a great deal on Presidents’ Day too. I highly recommend going to this store to purchase your mattress.

Helen was so helpful! She was very friendly and we will be coming back again for a new mattress

Helen was a great help!
I was dreading trying to find a new mattress that would fit my needs.
Helen made picking a mattress very easy and was very knowledgable in what i would need for best support.
Super friendly, kind, and helpful.
The store was also kept very clean which i think is a big factor.
Anyone looking for a great night’s sleep, i highly recommend coming here!

I was lucky enough to get helped by Helen. I had read the reviews of her service, and you guys were telling the truth.
She was patient as all get out, and helped me make the right choice. She even tweaked the sale so that I could get the exact items I wanted.
If you need a mattress, and go to Ortho — ask for Helen!

Went with my dad who hasn’t bought a bed in 30 years and is a recent widower. Helen greeted us promptly, explained what everything was and the choices he had in the style he wanted. She then gave us our space to look around. We told her we were going to look around and possibly be back. She offered us free delivery and free frame if we decided to come back. After going to a nearby Sit n’ Sleep where we felt unwelcomed and was dirty inside, we went back to Ortho. Great service, great selection, clean & well laid out as well as decent pricing.

Rich was very genuine and nice! We are new to LA and got a very good deal on a pillow top mattress with pillows, box spring, and a rail! :)

Love my new mattress! Helen was so helpful thank you I had a lot of back ache with my old mattress and now with my new mattress no more backaches I’m sleeping at night!
Thanks again Helen you’re a sweetheart!