REM Sleep Solutions

REM is literally the best mattress store I have ever been to! From the moment I walked in service was top notch. They found me the best mattress for my back issues, literally the most comfortable mattress in the world! Best sleep ever. Ask for John, he was awesome.

My experience here was nothing short of fantastic. Excellent customer service has almost become a thing of the past. Customers such as myself are accustomed to stores focused ONLY on getting the sale instead of providing the exceptional service that most customers like myself really want when they enter a store. REM Sleep Solutions at Burbank completely proved that exceptional customer service still exists. My experience as a walk-​in customer is something I wanted to write a review about because it’s well deserved.
Jon, the manager of the store I believe, is one of the friendliest, diligent, attentive, and ‘easy to talk to’ salesperson I’ve ever dealt with. He knows how to empathize and listen, not just put on that sales mask. You know that feeling that you have when you’re at a car dealership and the salesperson looks at you like you’re some target with money and not an important customer? Never once did I feel that way in this place and that was a great and refreshing experience. Jon definitely took his time to help me out and provided me with necessary information rather than solely focusing on trying to get my money. I will definitely purchase a bed from them in the future. With such exceptional service, product knowledge, and the respectful treatment that Jon gave me, I have no doubt he’s had satisfied customers.
Awesome job Jon! I will definitely be back and I will let my close friends and family know about this place.

Ed was a true and genuine salesman. We met him at the NM State Fair in Albuquerque. He was a well experienced salesman, he knew his beds and mattresses and the comfort level we would experience. My wife layed and tested out the demo beds and she fell in love with them. After 30 minutes we were sold. We haven’t took delivery of our bed yet but me and my wife are anxious in receiving our new bed. I love that it has a lifetime warranty. When we receive our bed we will Unilocal more on it.

My wife and I purchased an R.E.M mattress in February 2015 at the Burbank store. We waited several months before reviewing this product to make sure it lived up to the HYPE. And, now I am a believer. This is truly this best mattress for us. I look forward to sleeping every night on my amazing bed. Between my wife and I, I was the most difficult to please. I was also sold on their lifetime warranty, and the 30 day comfort guarantee. I truly believe you will not be sorry buying one of these mattresses.

Ed was great and the beds where awesome too. Come to the store and you will understand the beds are quality. The rep Ed gave a great example of how normal beds are to there beds. Gave us a few options to obtaining the bed. We did the lay away plan. Can’t wait the get r bed. A++ service.

Full disclosure — my husband and I have not taken delivery of our new R.E.M. Martinique split queen mattress yet. It should be here sometime next week and we are mentally waiting at the front door. We look at it more like a rescue than a delivery. Our old mattress is getting lumpier and more menacing every day.
As we wait for the wonder-​mattress, we wanted to give a Unilocal about our shopping experience at R.E.M. in Burbank. Like previous Unilocalers, we were extremely impressed by Ed who was running the showroom single-​handedly the day we were there. Ed really knows mattresses and is a true believer in the quality and comfort of the R.E.M. products he represents. And although it’s true that Ed is wonderful sales person: engaging, genuine, and LOW pressure — he’s experienced enough to let the mattress sell itself. And believe me, that mattress is a closer!
We spent about 15 minutes on the floor demo and would have stayed the night if I’d brought a book or they had a TV. Ed suggested we go around the corner to Sit & Sleep to see if they had anything we liked better. We did and we didn’t. In fact, Sit & Sleep didn’t carry any split queen adjustables. The salesman there told us that size was extremely rare…
Will write a formal review of the mattress once we’ve got it in our hands. Can’t wait! Is it here yet?

My wife just experienced her first attack of sciatica last week. When we visited my daughter at San Francisco for her graduation we stayed at my brothers house and slept on their sleep matress foam bed and my wife loved it. So today we decided to shop for a bed like that and since we lived in Burbank… We tried to enquire about the R.E.M bed, Ed was so kind to show us the advantage of the REM Bed adjustable base and my wife just fell in love with the bed. He explained all the functionality of the bed… this bed is so good that it comes with lifetime warranty and maintence free for as long as you have the bed.
We close the deal in just 25 minutes. We are so excited to have it deliver as soon as possible so we can Unilocal more about our experienced with it and promote it to our colleagues at Kaiser and UCLA.
April and Jimcer Torres, Burbank CA.

just called in my order for a paradise queen wave adjustable bed. Ed was very helpful and informative. No pressure salesmanship. Happy to do business with him. I can’t wait to have a restful night of sleep

Just got a new Italian memory foam pillow that smells like cocoa nut scent from ED! Love it! Very informative.

I first tried a REM mattress at a home show! I had the opportunity to try it out again at this location in Burbank. The salesman was very nice and thorough when explaining how the bed worked, the differences in the designs, and allowed my husband and I to test several in the showroom. We didn’t buy the first day but have since purchased our very own Paradise Queen Bed w/​adjustable base. I love the design, the massager, and highly recommend it to anyone who has experienced neck or back pain or who simply wants a good night sleep!

We met with Ed at the Ventura Home and Garden Show today. He is so personable and knowledgeable about their beds that we were sold. We’re looking forward to sleeping on our new bed very soon.

My husband and I purchased our bed set about a year ago. And meant to write a review then but I was having knee surgery at the time and with all the rehab afterwards time got away from us. But I have to say that this bed has been a life saver for both my husband and myself. First of all, this is the most comfortable bed we have ever slept in, far superior to any other memory foam type of bed I have tried out in the past. Possibly because of the way it is made. Second, after my knee surgery the adjustability of the bed made all the difference in the world when I was in pain, and believe me I was in a lot of pain. And still am at times. Third, the bed has helped a lot with my husbands snoring, it hasn’t cured it, but it has helped. When he snores now I just tell him to raise his bed higher. Then I get to sleep without listening to snoring for the rest of the night and he get better health because he’s breathing right. And last but not least, I suffer from terrible acid reflux, and my doctor had advised me to raise the head of my bed up for sleepin. Not just the pillows, which does no good. That and my husbands snoring are the two main reasons we bought the bed. Well my acid reflux is in full control since sleeping in this bed and raising the top up a bit while I sleep. Which for me is amazing, since before I was literally throwing up every single night my reflux was so bad. I am not exaggerating here. This was the best purchase we have ever made. If you are reading reviews to see if you want to purchase one of these beds, don’t hesitate. I know you don’t know me, but you won’t find me writing many reviews or any at all most times. I have to really love a product to write a review. The only other time I write a review is if I really hate a product and don’t want someone else to get taken like I was, but that’s not the case here. I also rely on reviews when I buy, so I am always honest when I write one. I’m even signing my name and you’re welcome to look me up on Facebook
Kathleen Mitchell

My parents and I decided to go to the mall to window shop and little did we know we would be leaving the mall purchasing a brand new mattress! My parents have a very old mattress and they wake up every morning with aches and pains so it was only obvious they needed a new mattress. We walked into R.E.M. Sleep Solutions and it was very spacious, clean and organized. We were graced with a friendly smile by an employee named Ed. He gave us our space and let us naturally select the mattresses that attracted us. Then of course, we had plenty of questions. Ed was extremely knowledgeable about the product and an experienced seller. His contagious charisma made us want to buy everything in the store! He showed us demos and testimonies of all the happy customers who have purchased the R.E.M Sleep Solutions mattress. He walked us step by step on how to control the mattress and adjust it to our liking and comfort. Ed was all about customer satisfaction. Like I mentioned, we were only supposed to be window shopping. Ed was more than happy to see if we qualified for financing. He was extremely patient and went above and beyond to get us a great deal and a brand new mattress! We haven’t received our product yet, but with the great customer service experience we had, we’re definitely looking forward to our purchase! Thanks Ed!

Our REM Martinique Cal-​King Split with wave adjustable base was delivered yesterday… my husband and I are thrilled! White glove delivery all the way, they moved out our old mattress and completely assembled the new one, we didn’t even have to lift a finger. Our first night’s sleep was amazing, I hardly tossed and turned at all, and the split is so nice because you can’t feel your partner’s movement in the slightest. I also am loving the massage function more than I thought! I used it to fall asleep and to wake up. Lying flat suddenly feels sooo uncomfortable after having your head and feet slightly tilted. I am so in love with this bed, I will absolutely be recommending it to our family and friends!

This is the worse mattress I have ever had. When I went in I told the salesman that this would be the third mattress in a one year period. I was looking for a bed because I have a bad back. When I tried it in the store it felt really good. I was assured that I would never need another bed. Well I have to say that I received my bed in April 2014 and I could afford another one, I most definitely would get one. My body has been in more pain then I was before. I have pain in my neck, back and legs, which before the bed was only bad pain. It makes no sense for a bed to be this expensive and I’m still in pain. I wish I would have stayed with my other bed because even though I was not comfortable, I was not in pain like I am now. I went back to the salesperson (in Burbank) to talk about the bed, all he said was «well if you look online, all we have are good review. We’ve never had a bad one.» That was a lied.