Bob Baker Subaru

Horrible, horrible, horrible! Tony has no idea what he’s doing and has absolutely no customer care. Awful customer service.

I purchased my 2013 Subaru Outback here a year ago and was pleased with the sales process. The 2 stars is for their service department. HORRIBLE service. They charge 2 times the going rate for an oil change (over $ 100) and they took over 2 hours to complete the service the first time I went there. I called today for warranty work on a window malfunction and another oil change (due to car burning oil quickly) and the lady told me that they are really understaffed and can’t see my car for at least another week or so for the warranty work but they could do my oil change today. So, work I pay for they have time. Work that is under warranty… you have to wait.

I just purchased my New 2016 Subaru Outback from Chris W. at this dealership and i was the most fun i have ever had purchasing a car! He made the process fun and easy. I like his sales techniques and over all easy going attitude. 5 Gold stars for him all around! And I LOVE LOVE LOVE my new car!!!

Well, buying a new car is a process, but I think it was pretty smooth, albeit long. Bryan was my car salesman. He has a salesman mentality, obvious from the get go, but it is his job so it’s no shocker. He loves Subaru, as much as I do, so who is to complain? E ended up getting a great deal approved from the manager, buying back my old Subaru for more than it was worth. Stephen was who I worked with in finance. He was the best! Super down to earth. He told me, «look, I would be a dick if I didn’t sell you GAP insurance. I wouldn’t let my daughters or mother walk out of here without it». He was right, considering I had to roll over 6,000 $ of my previous loan into the new loan. Anyway, I am glad I went with Bob Baker. I feel like they worked with me; initially I went in thinking there was no way I could walk out with a new Subaru Outback, but I did! I love my car!!!

If you’re in the market for a Subaru and you don’t go see Doug Gressly at Bob Baker…
You’re doing it wrong!!!
Doug knows his product, doesn’t BS, and went above and beyond for me.
I rarely take the time to actually write reviews here on Unilocal.But then again, I rarely get this level of customer service.
Thanks Doug!

Bought a 2016 outback and Tony M. was absolutely AWESOME! He was very patient and courteous and just a great person to work with. If you’re interested in a Subaru I highly recommend working with Tony.

I recently bought a new Subaru Impreza Sport Wagon from Doug Gressly. He brought a no-​nonsense, respectful selling approach that made me feel good about buying from this Carlsbad car dealership. If you appreciate the art of the soft sell (AKA low-​pressure sales), see Doug :)
Besides Doug, I was less than impressed with the rest of the staff, and had no desire to work with them… especially the young buck who was salivating to take that fat end of the deal while my salesperson was busy… for shame. I have a deep understanding of the auto industry and specialize in sales specifically. Some of these guys — and ladies — were so sleazy.
Doug is an asset — I found the same car at 2 other dealerships in nearby and chose to purchase from Bob Baker because I received excellent service and he made buying easy without wasting my time, no BS.
To the service dept — see you all for the next 2 years, you have all been great so far helping get my accessories installed and me shuttled to and from work. Thank you!

I see Terry Heitger
Bob Baker VW Subaru
Client Advisor
760−420−3772 cell (ok to text)
760−438−2200 office

She is great works hard not to charge me for work not necessary.

The finance department’s Richard Thornton is horrible. I’m very disappointed in his heavy handed dishonest tactics when trying to get me to fill out the paperwork he should have done in the beginning. He lied to me saying my «…loan would get cancelled» on a certain day after having my car over two weeks, over some paperwork he forgot to get from me.
Avoid him.

I recently bought my WRX from Jason Field at Bob Baker Subaru. Jason went above and beyond his responsibilities to ensure I got the car I wanted. He was very knowledgable about the car’s features and upgrades and provided phenomenal service. I’m beyond pleased with my new car, I love it. One of the awesome things about Jason is that he checked on me after buying the car to see how things were going and how I was enjoying the car… a testament to what a great man he is and how he really cares about his customers and their needs. He came highly recommended and did not disappoint. I will continue to tell my family and friends and anyone who’s car shopping to go see Jason because he is really just a great guy and made my car buying process fun and seamless. Thanks Jason!

This is just one major shoutout to the excellent service we received by Salah. My fiancé and I were test driving some Subarus and Salah made the whole experience amazing. Totally first class all the way.

I just wanted to take a minute and share how AWESOME Terry Heitger was when I bought my Subaru (which I love… I’m ALWAYS going to own one).
I’m a girl… and was a first time car buyer. I had my Dad with me and half expected Terry to talk to him and make the sell to him. But Terry walked ME through the process, made sure I was having my questions answered, and obviously knew a ton about the Forester I was about to buy. If my Dad had a question he was quick to answer, but other than that his attention was on me. And it made all the difference.
I got a great deal and great service when Terry sold me my Forester– and I’m still happy with my purchase every single day. Go talk to him. It will be worth it.

After finally having a chance to take my Crosstrek to the snow this weekend– I have to come back here and give Terry Heitger a shout out! Without him, I would have never picked the Crosstrek (AND I’M SO GLAD I DID). I knew I wanted a Subaru, but floated back and forth between what model I wanted for months. Terry listened to all my comparisons and was more than patient while I made a choice. Not only that, he is very laid back and honest. He is one of the only sales people who gives you the room/​time to make a choice comfortably.
I went with the Crosstrek and haven’t looked back since, no adventures are off limits with this car! I can’t say enough great things about Terry or my choice in Subaru. If you’re looking or thinking about a Subaru, Terry is the man.

I bought a 2016 Forrester from Bob Baker last weekend. The salesman that helped, Salah Gobashy was fantastic! Salah went way out of his way to make the purchasing of a new car a pleasurable experience. If you are looking at a Subaru or a VW I suggest you go see Salah! Salah was professional and never tired of my questions.
Now for the down side. Like other reviewers, Seth in the Finance department is an embarrassment to this dealership! I did not finance anything on this deal but I still had to be subjected to his rude comments. Maybe Bob Baker will see that my complaint was not the only one with regards to Seth. I had yellow cabs phone number entered into my phone. If Salah had not been as professional as he was I would have called the cab and gone someplace else where the person working in the finance department has some manners and an iota of professionalism. I see that other reviews have the same comment to make so rest assured it is not just one person!
Let’s Salah help you and you will be treated like a king. When you have to deal with financing, insist on someone other than Seth and you will be very pleased!

I recently purchased a 2016 Outback from Benny. He was wonderful to work with. He took a lot of time to go over everything about the car so when I left the dealership, I had a good handle on the car. It was my first new car in 15 years, so was happy that I got a very safe car that will last me for years. I highly recommend Bob Backer Subaru and Benny when you are looking for your Subaru.

I want to give a «shout out» to Benny The Car Guy Ruffalo. I bought my first ever Suburu from him. He is no-​nonsense and makes the car buying process easy. It was actually a pleasure to negotiate with him. No BS. Would I buy from Benny again? You bet!
Thanks Benny!

Took a little too long to write a review but I finally got the time, and after owning this 2011 Subaru STI for about a month it’s only been good! Especially with «Yong Shin» helping us out! His hospitality was above awesome!!! Yeah I know that when buying a car, a bottled water is standard. This sales person went above and beyond and made sure we felt at home and relaxed. By offering us food, coffee, wifi internet from his phone (it’s the little things that matter) by helping get the lowest rates possible and selling an outstanding certified vehicle to us, we were SOLD!
Of course if I had the money, I would buy another car from this man right here and do business.

Terry Heitger is the man!
I’ve bought and sold a few cars in my lifetime and my Subaru Outback purchase was the least pain in the ass experience so far. It’s not so much the dealer or the brand, but rather Terry. I told him what I want, he found it for me, and the deal was agreed on within minutes. And for you naysayers out there, I got a killer deal.
If you want someone that will be direct and forthcoming with you, not waste your time trying to jack you around, talk to Terry. He may not be the prettiest in the group, but he’ll make it happen for you.

Beware of Seth.
During the financing process I made very clear to Seth that I did not want the extended warranty. We waited hours to get in the room with the Finance dept. Once we finally sat down for financing, Seth was uncomfortably pushy with the extended warranty that I did not want. I denied the extended warranty multiple times for over an hour in the freezing cold room. He condescendingly laughed in my face every time I told him I wanted to pass on the offer and said that I would be «stupid» if I passed. I didn’t appreciate his tone and his aggressiveness, but I reluctantly agreed since he was drawing the process out much longer than it should have taken. Seth failed to inform me about the 90 day cancellation period and it wasn’t until I spoke with Scott (his manager) that I learned of this.
Further, Seth rushed through the contract signing process, causing him to carelessly miss key signatures and ultimately delay the loan process.
Avoid this dealership and take your business elsewhere.

I purchased my 2015 Forester here and had a great experience working the the sales team however the service experience has been more than frustrating.
The actual service advisers are doing what they can but the policies and procedures of the department make their jobs hell. I can only bring my car in for service on a Saturday due to my working situation and they try to get you to go through their «service EXPRESS» which is a first come first served system. As a result the first time I came in for service I was turned away (after attempting to make an appointment over the phone) I attempted to complain to the service manager who did not return my call, I then complained to the GM and finally got a call back from the service manager. He then promised me complimentary rental cars on any future services, which he would note on my account as well as the fact that I am allowed to make an appointment for an oil change.
The next time I come in for service a rental car was not offered and when I ask about it they said because it should only be a 1 hour service they would not do a rental car. This is not was I was told by Kevin the service manager so it appears the service manager did not do what he promised.
Their entire weekend system is skewed towards wasting peoples time in order to get more money. They try to force you not to schedule an appointment and go through their first come first serve line that can end up being a 3 hour wait for an oil change which is an utterly ridiculous amount of time to wait. If they cared about customer service they would be scheduling oil change times so that at most any one person would only have to wait an hour and then the random occasional walk in would wait longer to fit in among the no-​shows.
Though I purchased the car here as well as an extended warranty and received 4 free oil changes with my purchase, I am debating if I even want to get my last 2 free oil changes at a place that is so terrible at customer service…