Brooks Brothers Factory Outlet

Just left Brooks Brothers in Carlsbad and had an amazing shopping experience. Jose the assistant manager helped us find everything we were looking for. He is knowledgable, helpful and has good taste– a real plus! We intend to go back and work him very soon.

Bottom Line: Classy clothing at a lower price point than the full priced retailer.
Brooks Brothers is a classy and high end clothier featuring attire for men and women. Although the prices here are friendlier than a full price store you can still find yourself spending $ 80 on a men’s shirt. Overall, I think the quality is good but really only time will tell. This store is fairly large and is probably about 55% men’s clothing and 45% women’s clothing. The staff here is friendly but not overbearing.
If you want to visit the outlets specifically for Brooks Brothers then I recommend parking on the north end of the outlets and entering the interior corridor near Under Armour.

My first visit to Brooks Brothers in Carlsbad was excellent because of Jose Cortez, Assistant Manager. He showed a depth of patience with me that was extraordinary. After multiple runs to get inventory that was not on the floor, he continued to show a big smile and lots of enthusiasm to help me. He is an exceptional leader of that store.

This review is for Matthew an employee at the Carlsbad Outlet store. He was extremely helpful and curtious, took the time to help me purchase two suits. He called multiple stores to find a matching suit jacket that was out of stock. He went above and beyond his job duties to make my shopping experience successful! Highly Recommend!!!

I just gave the Carlsbad outlet for Brooks Brothers a call hoping that they had their men’s dress shirts on sale for Veteran’s Day weekend. NOOO! They are 3 shirts for $ 189.00 at the moment. Maybe the day after Thanksgiving is what I was told. The clerks that work there say things like, «We never know in advance if there will be a sale». I’m not sure I believe that, because someone has to set the store’s signage prior to the sale, right?

I like this store because it’s very clean and classic! The quality here is good and the styles are pretty timeless, not much trend. I think pricing at the outlet is pretty high though… Service is where they lose it! No one greets, no one offers to help just a lack of everything… Kinda meh

When initially purchasing clothes for my husband the young attendant was quite friendly .
So I took my husband to pair of pants and shirt home for him to try on that night when he got home from work, niether pairs of the pants fit.
No tags were takiin off nothing was touched on the pants, just tried on and found neither fit .
The following day when trying to return the pants the same helpful young clerk became a Nazzi.
Now I understand people try to wear clothes and take them back all the time these pants had clearly not been worn from the folded creases that were in em and all the tags in place .
She started to inspect the pants very very thoroughly and I do not blame her but what I do blame her for is her very rude rude demeanor and attitude she copped with me she had to get a manager because she didnt think a return was possible. I will tell you that we are not the kind of people that wear clothes and return them and I will tell you they need to get away from the Commission system because I will never spend a dime in that store again I will purchase online only.
Rude B#$@? .
Oh ya the manager came over and said of course she can return them

It was my first visit the Brooks Brothers Carlsbad. A few weeks ago, I went to buy my jacket around shopping mall. There was not enough time for me becase I should go to conference at Chicago.
It was difficult to choose good one by myself. At that time, Ms. Stefani Koch (one of staffs in the BB store) helped me. She was very kind and really helpful for me. She showed me many good jackets which were selected by her, considering the weather in Chicago and my hair color. She was very skillful in her work. Finally, I bought a good jacket according to her advice. I attended in my conference at Chicago, and did well my work. I am writing this feedback during waiting for a return flight.
I have become a familiar customer to Brooks Brothers. I would be a frequenter at the BB store, Carlsbad.
Thank you very much, Ms. Stefani Koch.
Thank you Brooks Brothers !!

I love looking SUPER FRESH and clean when I am out and about finding things to Unilocal about. Brooks Brothers always comes through with great looks, awesome cuts and incredible fit and finish. Every time I come here I spend a bit more than I want to but I never leave disappointed. You have to pay to play most times and the same goes for dressing for success.
This store has moved along with the times and maintained its relevance while still keeping the clean corporate professional look that you come to expect when dressing from these stores. You will find traditional cuts as well most of the more progressive and fresh european cuts here. They also have the slim fit shirts so you can actually build entire outfits in the same style and not worry about your standard cut shirt bunching up under your slim fit suit. Love it!
The only gripe I have if you can call it that is that the store sales are good but other stores with similar offerings put out some seriously mind blowing sales that they wont match. Other than that, the friendly staff, excellent selection of traditional and modern fits will be sure to please.

I always go in here and the savings are never worth the selection (Discount seems to only be 15%). I would rather pay full price and get what I want and not settle. This day I was black Friday shopping at the Carlsbad outlet cuz damn I love a good deal. i walk in here to find a jaw dropping ½ off. cha ching. Better believe I came up!
If your not familiar with brooks brothers it is medium to expensive but worth the money they make clothes that last, with timeless style.
If you live by the ABC’s (Always Be Closing) like I do then you have a BB blue sports coat with gold buttons hanging in your closet.
–Low stars for limited selection and an even more limited discount on normal days.
kEEP IT REAL

I do not see how anyone could give this place less than 5 stars. Absolutely outstanding product and people at this location. I have been going here for all my business dress needs for close to 5 years and have never walked out with anything less than a a big smile.
Extra star to Pedro Figueroa who recently went above and beyond to help me!
thank you.

There are two times to go shopping here: labor day weekend and black Friday.
My fiancé just wanted to take a look at the styles BB offers. At first, he was hesitant to buy anything, but he made an abrupt change in attitude when he saw my jaw drop at the DEEP discounts they were giving. $ 15 for a 1819 shirt that’s usually $ 60?! $ 50 for a $ 175 sport jacket?
Good God, it was hard not to try and pick up the entire shelf of button ups.
Daryl walked away happy with his purchases and had a fun time being a fashonista and trying on some new clothes without having to be ultra urban/​casual all the time. The staff was supportive of our rummaging and left us to our own devices. When it was time to ring up, the guy behind the counter grinned and said, «You really can’t beat these prices, can you?»
We’re in the same position as Nino R. and don’t have much money to spend… but taking advantage of mega sales like this is AWESOME.
We’ll be back in November. Yes, that’s a threat.

I’m a county employee, so this means that I don’t have thousands of dollars to spend on high-​end suits. And when it comes to suits, Brooks Brothers is in the middle of the pack. While they don’t have the muscle to compete with Cavalli, Cerruti or Brioni, they’re still a much better option than Calvin Klein or Banana Republic.
I’d love to have that expendable income to floss in the latest fashion, but alas, I live the life of a civil servant. Thankfully, Brooks Brothers offers a fairly decent suit at a moderate price.
At the Brooks Brothers outlet, you will primarily come across their 346 Collection. This collection is offered exclusively at their outlets. However, you will come across a few 1818’s and during those solar eclipses, The Golden Fleece.
The Golden Fleece is their flagship brand. A suit from this collection will set you back about $ 2K, but don’t worry, if you’re shopping at the outlet, you know that you could never afford to spend that type of paper on a suit.
The 1818 is the their mid-​range and comes in four different cuts; The Regent, The Fitzgerald, The Madison, and The Milano. The Milano is my suit of choice since it is their homage to the European-​cut; which is recognized by thin lapels, double vents, a short jacket, and slim-​fitting flat-​front trousers.
Now the 1818 is what you want to be on the lookout for. If you do find it at the outlet, then it’ll probably set you back about $ 500, but it’s well worth it. Retail for the 1818 is between $ 900-​$ 1100.
The 346 is their ho-​hum, very relaxed, pleated trouser, American-​cut suit. This suit will set you back about $ 350. You should strongly consider having 1 or 2 Brooks Brothers suits in your arsenal.
But why the 2-​star rating? This store never carries 1818 or Golden Fleece lines at discount. You’re stuck with the 346 and that’s that.
And that stinks…

I’ve shopped here several times. Walked in and was greeted by an employee. I came in with very specific items to buy. Went to the table where the shirts are located and not much selection.
I needed assistance and seemed as though it was difficult to find someone in the store. I finally found an available associate to help me find specific sizes in the men’s slim fit dress shirts (2 for $ 129). Unfortunately there were no more sizes in the shirts I wanted. She offered to find them at other stores, and to no avail. I was really disappointed.
She mentioned that I could shop at the regular store or online. Yes, I could, but really wanted a deal for these shirts — HI, that’s why I was there!!!
Anyways, I tried looking for stuff for myself, but just can’t seem to find stuff to fit me here.

This is a huuuuuge store with tons of clothes but the pricing is no better than a normal Brooks Brothers store. Three dress shirts for $ 159? No thanks. I can just wait until there’s a sale online or until Brooks Brothers emails me a coupon.

This store has the nicest selection of all the Brooks Brothers I have been to.
They carry a lot of the regular 1819 line not just the outlet brand ‘346’
I bought a couple of wool dresses and the 50% discount was awesome. Same goes for the Silk Blouses, it stays wrinkle free the whole day and I love the fact that these are clothing I get to keep beyond the 5 year mark.

I recently just started working and needed to upgrade my wardrobe with some nice dress shirts. I wanted to find a good go-​to place where I could depend on for my professional career. I have heard plenty of good things about the quality of Brooks Brothers and the tradition that goes with it, so I decided to give it a shot.
I picked up five Regular Fit non-​iron shirts that day and was excited to wear them for the work week. I didn’t try them on at the store because I knew my size and thought that the Regular Fit would be fine and the Slim Fit would have been too small around the waist. Once I got back home, I immediately tried the shirts on only to realize how obese the rest of America is! The Regular Fit was excessively large and BAGGY. When I had the shirt buttoned up, I lifted up my arm and each side of the shirt flared out 6 inches. I thought I was a pretty big guy (6’0, 220lbs), but the Regular Fit made me feel like a toothpick. Nevertheless, I wanted the shirts to work, so I thought that tucking the shirts in would make it look okay. Unsurprisingly, the shirts flared out and made my shirt look like a balloon cloud. I have also heard about the good customer service/​return policy/​lifetime guarantee of Brooks Brothers and decided it wouldn’t be a problem if I returned the shirts after one night.
I returned to Brooks Brothers the next day only to meet the coldest and meanest customer service. I tried to exchange my shirts, but couldn’t find my size in the Slim Fit. When I went to ask the sales associate, Marie (a lady in her 50’s), she was really impatient with me. She duly asked me «Which one?» Before I could even walk over to her, she repeated herself «Which one?!» in a much meaner tone. Finally, when I pointed and said «That one,» she immediately cried out «Which one!!!» as if she were fed up with me and about to use her menopausaul strength to slap me. I pointed out two shirts and she went to the back to get my size. At this time, I was very frustrated with her impatience because I didn’t do anything to warrant that kind of behavior. When she returned, she had the shirts in hand and continued with the return transaction. She was flipping through the shirts and realized I had cut off the tags from the shirts although I had brought them with me. She scolded me and told me in a very condescending manner, «May I suggest not cutting off the tags next time. You simply take the ribbon off and then you try it on.» This series of disdainful actions made my blood boil.
I usually don’t make a big fuss about these things, but I expected a lot more from such a «classy» place. As Marie continued with my refund, I saw the manager, Jason — a rotund, sloppily dressed fellow who tries to overcompensate with BB clothing, and kindly reported my complaint, telling him how I felt belittled and unwanted in the store. He simply said, «I wasn’t here the episode, so I apologize that you feel that way. I know Marie and she may have seemed to be short with you, but you need to realize that this is how she is. So I’m sorry if you feel that way. I cannot apologize for her actions and I’m sorry you feel that way.» My problem with how he handled the situation is that he was right at the sales counter while this was going on and he was not taking responsibility for the actions of his associates, even taking her side. I felt completely unwanted in the store and left without any of the shirts. I told the manager that I will never be shopping at Brooks Brothers again. His reaction? An apathetic «If you feel that way.» The ignorance and arrogance of these Brooks Brothers representatives ruined my entire morning.
From what I observed while I was there, BB caters more towards existing customers and older gentlemen who are more «polished» and appear more «successful.» I saw another associate pleasantly assiting a middle-​aged gentleman with no problems. So if you are young and don’t seem too «polished,» be prepared to be greeted with some patronizing, nose-​in-​the-​air customer service. Regardless of the quality and excellence of their shirts, it will be a very long while before I ever give them another shot. When spending $ 100 on a shirt, there are countless other places to get the same or better quality. I’ve also read other comments where the service is hit or miss. Apparently I have missed, so steer clear to avoid making the same mistake.

How do you get those creases to stay all day? That was the first question that started my craze and loyalty to the Brooks Brothers brand. A friend at the office shared the secret, which I am now happily sharing with you, that BB’s non-​iron shirts are an investment that will pay off nicely. That is, if you wear this type of clothing for work on a daily basis.
100% cotton, no need to iron, comes out of the dryer with perfect creases! (Just make sure you hang right away)
I highly recommend you visit this or any other factory store. (Camarillo, even Oahu has one!) Dress shirts are typically 3 for $ 159. However, every long weekend they have a sale that reduces those already discounted prices. Or, if you have a AAA card, show it to the mall concierge and they’ll give you a coupon book that contains a BB 10% off coupon. In any event, give BB a try. I promise you will not be disappointed.
Do the cost benefit analysis. If you currently take your shirts to the cleaners, these will pay for themselves within the year… no question.