Chase Bank

I don’t have an account here, but know someone who does. Last week, they’re account had been frauded and a good sum of money was taken. Chase didn’t hesitate to help out and look into the problem. Not too long on the phone with customer service, Chase filed a fraud alert and credited the account back.
Personally, I bank with someone else and my bank, as well as Chase, are no fuss and help their customers out immediately.
Thank you for making your customers feel at ease! It’s not that easy for everyone to keep track of their banking finances. So it’s a comfort to know you go that extra mile to help out!
Just wish parking wasn’t such a bummer!

Worst location of chase bank ever! I’ve been sitting here waiting to be called the lady said it would be about 5−10min it’s been about 30 fucking minutes! They call my name then tell me to hold on to take care of a different customer for a «second.» Never going to this ever again! Bad service! Worst employees ever! I had to curse because the service here is incredibly horrible! Quicker to use the ATM.

This branch is very slow. Only one teller working, two counting their drawer, and the 4^th decided to leave. All of this with a line out the door. This is an ongoing scenario here. Awful!

Worst customer service each time I come to this bank. The ATM machine is the only thing that works fast enough in this branch. The corporate office needs to improve the operation of this bank. There is just something wrong with this bank!!! If only there is any other branch closer to my place, I won’t even come here. So awful!!!

Worst Chase I’ve ever been to. A line of nearly 20 people to the first door and only ONE teller assisting! Horrible Management!

Awful again waisted another lunch only 2 customer service reps and a line out the door.
And no one to help

Horrible parking in the middle of the mall lot… same side as multiple eating establishments AND Chuck E Cheese’s. Grrrr! No bueno! Need to go inside? Don’t do it. The lines are long, the wait is longer. Need to sit down with an agent? The wait is waaaay too long! The waiting area is tiny and many people stand around waiting. The tellera seem to be extremely slow and there’s never enough of them at once. I dislike not having a drive-​thru option… at ANY bank!

This bank deserves –5 stars for its horrible service! Not only is this the worst bank to find parking but the none of the ATM were dispensing cash and they wouldn’t even let me in when i got there literally at 4:03pm on a Saturday. You would think that they would at least let you in since none of their ATM machines were dispensing cash. This is the worst bank ever! I will be cancelling my chase card ASAP! I’m so over this bank. Save yourself the trouble and just go to another branch. You should totally erase the location of this branch from your memory honestly. It will save you so much more time.

Long wait!!! 13 people in line and only 2 tellers open. Only 2 bankers available for a list of 6 people. They really need to hire more people or open more lines. No one has this much time to wait for banking needs. I can’t imagine what it’s like during the noon rush or after 4pm. New to Chase so I don’t know if all branches are this slow. Wish I could’ve given a better rating…

Located at the Del Amo mall for your shopping convenience. Real big and lots of ATMs. It’s clean and the people are nice. Large white building off Avalon, can’t miss it. Entrance is on the south side only. No drive thru ATM here. There seems to be an issue with the door after hours. You’re supposed to swipe your debit or credit card to use the inside ATMs but one of the doors wasn’t working. Other patrons were helping let people in. Even if you can’t get in there’s one outside.

If I could rate CHASE as a whole in the negative I completely would. They are nothing but pure white collar criminals. They make their revenue by manipulating transactions in order to charge more fees for overdrafts and they feel justified in this completely. So after this weeks paycheck is automatically deposited I will be closing my CHASE account for good. Common criminals living on the backs of hard working people just trying to make it through another day.

Decent Chase location, which was one of the transformed WaMu locations.
Staff is generally friendly, and they keep the lobby area pretty clean. There are three ATMs in the secured front area, and one outside. Parking has become more of a pain, however, since the Carson Mall keeps adding more and more stores and restaurants to draw people in. Now there’s even a movie theater??? Good God!!! Definitely annoying if you want to drop in and out really fast. Around lunch time? Forget it! Probably easier to just come back later.
As for the lines at the tellers inside, I usually just go to the business account line which is kind of a priority line. From what I have seen though, even the regular lines move pretty quickly, so that is a plus. I haven’t encountered a grumpy teller in quite a long time here, so that is also a plus as well!
After hours you can feel a *little* safer if you use the ATMs inside, but it’s still not the safest place around. The only plus in this regard is that the Carson Sheriff station is two blocks away, and there are patrol cars buzzing up and down Avalon constantly. Of course as the adage goes, where is a cop when you really need one?

The WORST it is the WORST bank. Waiting in line and Waiting and WAITING. LINE NOT MOVING. Only three people in line & tellers serving other people so SLOWLY. Finally 13 minutes later took care of business in 15 seconds. This isn’t the first time I’ve waited in line BUT it’s the last time.

2 tellers during the lunch hour, and 12 people in line. Every time. They’re very slow to react and open another line. The tellers are pleasant, but it’s managed poorly in terms of staffing.

this Chase Bank Charges $ 6.00 to cash their Very own check, if you don’t have an account with them Just another B. S Fee to make money off of, it’s their own check and what the hell is that will never get an account with CHASE,

This is the worst chase I’ve ever been to. If you need to talk to a teller and don’t have more than 30 minutes to wait for the tellers to finish their personal conversations then don’t come here. Unfortunately this is the closest chase to my work but I avoid coming here whenever possible.

As a business customer, we are usually treated with a bit more respect… NOT AT THIS BRANCH!
After waiting 15 minutes, with only 2 clerks to help, and a person, who I assume was a manager (she kept coming from the side to answer questions) who just looked at the line, then went back to her hiding place. I left, went to my usual branch, which is in Lakewood on Woodruff. They know the right way to treat customers!

Typical Chase Bank. This location seems to be busy so I would recommend avoiding it during peak times and paydays.

I really used to detest going to this location. It was set up so badly inside that it was just plain conducive to driving customers nuts.
They have recently remodeled, and the place seems to have opened up, not only cosmetically, but the emotions are different inside the bank as well. Maybe it’s a feng-​shui thing. Whatever the deal, I was pleasantly surprised at the complete change in atmosphere when I walked in.
I was in and out MUCH faster too. So that was another positive change.
Way to go people, someone got something right here finally!

I recently had to start going to the bank to make a deposit every month. I happened to go here around lunch time and the line was a 25 minute wait. I thought to myself, «Don’t come here at lunch time. You should know better than that.» So, the next few times I came here I tried at different times of the day and was still welcomed by a long wait.
There are only 3 – 4 tellers working at a time. The line can be all the way down to Ikea but still only 3 – 4 tellers. There are people walking around the back, people sitting in cubicles by themselves but nobody gets to a window to make a deposit. Chase recently introduced «deposit friendly» ATMs. This was probably so they wouldn’t have to hire more people, but the ATM holds most of my money till the next day. My choice is either to wait in a painfully slow line while I watch most of the employees sit around or only get a fraction of my money.
I also have to make deposits for work a few times a week at the Wells Fargo off of Torrance Ave and the service compared to Chase is night and day. Just about every window has a teller and I get in an out in no time. I’d switch banks if I wasn’t so lazy.