Crest Ford

I enjoy bringing my Ford Fusion to Crest Ford. The staff is always friendly and they get me in and out within the time they said it’ll take. The waiting room has comfortable chairs with a couple of big screen TVs. They have complimentary cans of pop for those who are waiting.
They notified me of a potential problem and advised on how I could prevent it from getting worse in the future, instead of trying to tell me that I need to replace the parts right now.
I will always bring my Fusion here for everything from an oil change on up. I’ll also buy my new car from here when it’s time to do so.

Absolutely the worst experience! I’ve been a regular customer with Crest Ford for years and due to the very unprofessional, rude treatment I’ve received from service manager Sami Rose I decided to trade my Ford vehicle in and by a GM vehicle! Sami Rose is by far the most unprofessional service advisor I had to deal with at Crest Ford and she is definitely ruining Crest Ford reputation! I would not recommend coming here for any service needs under no circumstances!

Wonderful service and FANTASTIC product. My husband (Brian) and I came here as first time car buyers. We got a bit lost on the procedure, and my husband became frustrated. When he expressed this frustration to Sam, the General Sales Manager, Sam immediately assuaged our concerns and patiently guided us through the process. He also gave us a few free oil changes and upgraded our plates as a gesture of good will as well! I am more than pleased with our experience and I look forward to returning over the next few years for my car’s maintenance. Will I get another Ford? Most likely, because of the service Sam provided. ADDITIONALLY they have an amazing sales team that understands customer boundaries. We millennials generally don’t respond well to constant phone calls, and they get that! Special shout out to Jasmine and Rebecca for being so amazing throughout this process!

TERRIBLE, TERRIBLE, TERRIBLE! Very unprofessional service department. Brought my van in to get diagnosed for a High Pressure Oil leak. Mind you I have done my research and got insight from a tech at Suburban Ford. They were trying to tell me that it’s a completely different problem! I know for a fact that it wasn’t the problem that they were stating. They tried telling me I have battery issues. ABSOLUTELY NOT! They should go to school before servicing a car. They had no idea what they were talking about.
They are just trying to get the most money out of it because they know a business will pay for it. They will tell you that it’s this and that problem and it costs this much to diagnose it. $ 400 dollars to get my batteries checked? GTFO.
Sami Rose was my service advisor and she was very rude and unprofessional. I also asked to speak with the service manager (Jim Clark). Walked into his office to have a calm conversation and explain the situation.
When I was explaining the situation and how they are wrong about what the problem is. The service manager started shaking and getting angry because we basically called him out on how he is trying to scam us. I was trying to have a regular conversation with him and he started getting very angry and started to raise his voice and told me to take my keys and get the fuck out of here and I don’t owe them anything. I gladly walked out, I then heard him swear at me while walking out. I turn around to go back into office and told him «Is that how you really talk to your customers and run your service department?» I walked out and he kept swearing at me across the entire service department. What an embarrassment for himself and his dealership.
I later returned to pick up my vehicle. Does not want to start. I left the vehicle and was starting up with no problem. I think they purposely did something so it does not start. I will definitely be contact Ford Corporate and let them know of this situation and how unprofessional this dealerships service department is.
Save yourself time and go to Suburban Ford where they will probably not scam you.

Customer Service is bad. From the owner down. I will never buy a car from Crest Ford and possibly a Ford in general. because even Headquarters said they cant do anything, just knock down points from that dealership. They sold me a car the was certified pre-​owned with 4 bald tires. Even their own service department said it was unsafe (I didn’t tell them I just bought it from them). Service said I needed 4 new tires and a front end alignment. We settled on 2 front tires and alignment, but when I brought it in they only did the tires. I told them that we agreed on a alignment also. Then they kicked me out. There was no cussing, i simply said I won’t be back to buy another car if they don’t do it. So their sales manager kicked me out. I call the owner a few times and never got a call back. So it’s up to you to go, but I don’t trust them.

Matthew Ceci is an amazing pre-​owned salesman. Following the Crest tradition it’s not about the hype or high pressure sales, it’s about the reputation and repeat business. No pushy salesman just great used cars. Awesome! Thanks Matt.

I was in the market for my first new car in over 10yrs… came to crest ford and rebecca was my sales consultant, she was able to locate the exact fusion i wanted. I am typically a very hard person to satisfy, however she located what i wanted and the day later i was now in a brand new fusion. The car has been all i expected… and the the minor sevice it has needed has been handled promptly by the stellar service department. Bottom line is this… I LOVE crest ford!

Walked in off the street looking for a car for my girlfriend and end up buying (not leased) a $ 46,000 Explorer Sport, loaded. You’d think they would take care of a person that spends this kind of money. We had a few issues with the car and only after making this post were we able to get anything done. It was a shame that I had to write a bad « Unilocal» report about the way we treated but Crest Ford finally came through. They did fix the car but it was very unfortunate that this was the way it had to get done.

Everything you read here with 5 Stars is the absolute truth. I’ve purchased 3 vehicles from these guys over the past 4 years. Rebecca is the most honest salesperson you could ask for. Sam, the General Mgr., is always available for a casual discussion or to address an issue. I drive over 1 hour to get there since I live in Brighton, but, the friendliness, professionalism, technical ability, and, most important, all the employees make any visit an enjoyable one. I’ll be getting another F150 next year and look forward to working with them again. I’ve read some of the negative reviews here and I think that they are confusing Crest Ford Centerline with another dealership.

Yes indeed back again!
I love that my resident sales expert, Rebecca O. monitors specials, lease turn ins & my account to let me know when is the best time to turn in a lease.
Received a call from her on 9−14−15 to let me know that Ford was having a 6 month early out on leases with zero penalty.
So we talked and texted details and vehicle specifications & desires that I wanted and or needed in my next lease.
85% of this deal was completed via phone & text.
5% for an in person visit and to fill out the credit application, no trade in drama as the early bird program takes your car and pays if off, with no haggling or penalty
10% to pick it up and sign paperwork
Yes it is true.
I called and texted colors I desired vs. colors available in my desired packages, she had 2 – 3 in stock and one on a dealer trade.
We hammered out anticipated miles and set up a delivery date of 9÷21÷15
My schedule was in a very flexible state, so she met me off site at a Tim Hortons, she brought the folder of documents, she also contacted my insurance agent and made the deal simple & pain free.
No last minute surprises
No drama
No bait & switch
Vehicle was delivered
Clean
Shiny
Full tank of gas
New plate installed
Payment was with in the budget I laid out.
Also worth mentioning is I truly desired heated seats, but not after market, so she contacted Ford and they installed Ford Heated seats before I took delivery.
Once again Rebecca exceeded my expectations, as she went above & beyond.
I feel and know that Rebecca and Crest earned my repeat business and any referrals that are wise to follow my lead.

Lazy assholes. My friend drives in with his new truck (so he’s not broke) and wants to look at a mustang on the lot. 10 salesmen standing around and not a single one comes out. We go in and the salesman wouldn’t leave his seat to even unlock the car and pop the hood. He just pulled up internet pics. That is useless and be done from home. He used the excuse «I can’t really show you, they keep em’ locked up». LIKE HE COULDN’T GET OFF HIS ASS AND GET A KEY. Way to treat combat vets with zero customer service.

We just purchased a Certified Previously Owned Flex from Crest this week. I can’t say enough good about this dealership. We were treated kindly, respectfully and both parties have a deal they can live with. The dealership is spotlessly clean, very modern and high tech.
We live in Toledo but made the trek to Center Line last Friday to take our first look at the vehicle. We left Toledo well before 4pm which should have given us plenty of time to get to the dealership prior to their closing time of 6pm. Well, thanks to I-​75 road construction and (we forgot) Dream Cruise weekend in Detroit, we didn’t get to the dealership until about 6:15 though we did call ahead to announce our tardiness. Pat O’Flannigan the used car manager was kind enough to wait for us and even allowed us to take a short test drive. We felt bad about being late so we didn’t want to keep him there too long. We came back this past Monday evening and made our deal with Tony in the used car dept. and Tim the dealership’s business manager. Great folks! Picked up the new wheels last evening and just simply could not be more pleased with the entire process.

If your in the market for a lease or even to make a purchase, Christopher McPeek is the salesman you want! My junior year of college, Fall 2011, I visited Crest Ford in hopes to find a lease before returning to school, within a couple of hours Chris was able to get me into a brand new Escape and heading back to school safe. March of 2014 my lease was up and once again I renewed with Chris. Despite having two jobs where most of my income is found «off the books» as a host and bartender, Chris was patient and made a way to get me into a Ford Fusion per my request, leaving me once again happy and on my way safely. When my Fusion, just 3 weeks later was totaled, Chris maintained contact with me regularly answering any and all questions and concerns I had, this alleviated many stresses. It is now May of 2014 and I have once again drove away happy. From his down to earth personality, his «you got it» attitude, and his excellent customer service, Christopher McPeek comes highly recommended in my book.

DO NOT buy from here. They are nothing but a bunch of liars. I bought a car from them two years ago. It was a used car that was in a minor front end accident. When I first bought it, it looked like it was in perfect shape. I negotiated a new set a tires with them and was fairly happy with my purchase. The problems started when I was taking my car for it’s oil changes and yearly check-​ups. Whether it was coolant tubes or other things, they always kept finding issues. I just thought it was normal wear and tear, until last week. I got a flat tire a and needed a new one. The people I took it to were flabbergasted to find out that I had the wrong tires on it, they were the absolute wrong size. Wouldn’t A dealership know what tires to put on a car? Then today one of the headlight lamps needed to be changed. When my husband went to change it, he found a disaster hiding behind the tire. There were parts missing, some parts were actually glued into place instead of screwed. We have to now get the whole thing replaced. What kind of unethical people work here? Be warned, that pretty car that you find on the lot might look nice, but it could be hiding a disaster underneath. These people are unethical crooks that screw over decent people.

I found a non-​Ford vehicle on-​line and asked Rebecca to check it out. I asked her to let me know of any dents, chips, and the condition of the interior. She gave me the most honest evaluation of the car that I could have asked for. The car was exactly in the condition she stated. The finance guru, Tim, was very professional. Besides being a devout Red Wings fan, one of his weak points, he was actually a nice guy to deal with.
I would highly recommend this dealership. If possible, get Rebecca as your sales person! Thanks again to both.

My Husband and I just leased a car from this Ford dealership, and I would like to say we had a wonderful experience. Pam was the lady that was helping us and she was so great at explaining everything and also finding the exact car that we wanted. We also had to meet with Tim, the finance manager and he was very nice and helpful. we are are glad we chose this place!