Prestige Warren Toyota

Outstanding! Best new car service I’ve had in 40 years!

I have been here a few times for service at their old and new locations. They fix something once and I don’t have trouble. Staff is informative and usually turn around time is good if you get there early (or schedule an appointment I suppose). No complaints.

Service department: Took my car in for headlight repair. Charged $ 95 for a wrong diagnosis. Wanted $ 277 to replace both headlights (one working fine already). No thank you. Although close to my work, will never patronize this business again. Recommend that you go elsewhere for your car repairs. I’m in the market for a new vehicle, but I will not buy here.

Worst service possible. People who can’t communicate and stuff. I honestly don’t even know why this place is still in business. Dropped off car for oil change at 9am. Promised car at 1pm… It’s 3 and not even done. Never going back to this dump!!!

Wish I be able to give them 0 star. Stay away from their body shop (Bob) is his name. Fix one thing damage the other. Need I say more?

TERRIBLE! This place should be closed. tried to buy a used car here. Was told the Car was in good condition only to get there and it looked like it had been scraped down a wall and the plastic bumper had a huge crack in it. went on a test drive and the brakes were shot. The interior looked like it had coffee spilled from front to back. Mike Hines said its a used car what do you expect. He said someone bought it at auction! ill give you 300 .00 off for all the problems. Are you kidding me! then I could hear the manager complaining when I said it was junk. WOW what a bunch of Douchebags!

We will never ever come back to this dealership again for service or anything.
We got a car from here a little over a month ago and now suddenly we have problems with the car. The first experience here was bad enough with the car salesman, Mike Hines ordering me to sit down and telling me «don’t start» whenever I tried to consult with my bf about the car and paper work, then trying to push me into political conversations, assuming he knew my political stance because of my race. He agreed to drive the car over to enterprise across the street – which we thought was nice until he disappeared in our new car for a long time. Turns out he went to try to make a sell in it!
The second part of this horrible experience happened today, after not having the car very long, there was already an issue that just so happened NOT to be covered under warranty (I won’t even mention the fact that certain parts of this car had been recalled that we were not made aware of upon signing). I am still convinced that Mike Hines knew that the wheel bearing was messed up when he sold it to us. I ended up calling the customer service manager at one point, Joanne. She came off to be nice at one point but got really nasty when I questioned why were sold a car that had problems. This is when we decided to go elsewhere to get the car serviced. I dislike this dealership, its staff and their terrible attitudes.
This will also probably be our last time purchasing a Toyota.

Just got robbed by these guys.
They mis-​diagnosed my AC issue after taking my Prius there 3 times, and now after all that they think its fair to charge me $ 1400 just to replace the AC condenser.
I have been taking my Prius and Rav4 there for oil changes, and a few very minor things for just over a year and I still feel like they could care less about my business. Plus be prepared to get grief if you want to bring you car in on the weekends. I will not be coming back to this place.

Overall this place was terrible! I had two instances that I worked with them on. Once I used them for a rear end curb accident that I experienced. They didn’t fix the vehicle totally. Upon leaving I had a huge roar in the rear of my vehicle. They never updated me on the status either.
The second time was my 30,000 mile service. They dumped my glove box into the floor, left the service mats which were filthy and my clutch smelled as though they road it the entire way. They told me the mechanic was «inexperienced» with driving a manual. I’m glad they used my 2013 FRS to learn. After which they told me they didn’t have my air filter… they would call me. I paid for the air filter and never got a call in two weeks. I then called them back and left a hateful voicemail, in which they finally replied. Horrible business… I’ll never return.

Local Toyota dealer and repair shop. Close to work. Brought in my Scion to Warren Toyota for a service and several small repairs twice. It’s reassuring to have a Toyota-​certified repair facility look at your vehicle periodically. Timely repairs and good communication. Will use them again in the future.

Always friendly service, quick and reliable. Customer for nearly 5 years and no complaints.