Prestige Cadillac

I would put zero stars if it were an option. I paid for a diagnostic of one issue that involved 3 systems. They told me each of those systems needed replacement. Turns out my steering fluid was low and filling it solved all of the issues. They still charged me to diagnose 3 issues. I asked them to explain how I needed to replace all 3 systems to fix the issue, but the simple addition of steering fluid solved it. They would not explain or even discuss with me.
This was an ongoing issue that left me without a vehicle for over a month. I ended up paying and not going back to spare myself the headache.

Prestige Cadillac
I recommend you go to a better dealership find one thats understands how to deliver quality, and how to keep up with customer service.
I purchased a certified pre owned Cadillac with just over 24,000 mile from Prestige. This vehicle was supposed to be a certified pre-​owned vehicle, which ment that it is held to a much higher standard then the average used vehicle. But when you buy a vehicle from prestige Cadillac this is not the case. My vehicle do not list any collision damage during the purchase and the CARFAX does not indicate the front end of the vehicle being repainted. As of right now all the paint is chipping away and I have grey and white specks all over the whole front of my vehicle which shows up very clear because it is a black car. I went back to the dealer and had Don in the body shop look at the vehicle and he told me that he could clearly tell that front end work or front end damage had occurred at some time because the body lines did not line up like you would see from the factory, so it was very clear that a keen eye or maybe just an experianced eye would have saw this immediately. Don told me that the prep for the repaint of the vehicle was done very poorly and as a result is why all the paint is chipping away. I had the service manager and the body shop manager look over the vehicle and all of us agreed that front end work had been done to the vehicle. With that being said I understand if the work was done prior to them receiving the vehicle and selling it to me it could be difficult to determine a bad paint job from a good paint job I personally do not know if the work was done by them or by somebody else but either way, I agreed to take on the burden of payment since they told me there’s nothing they could do and they would not fix the vehicle. I asked them if they could at least work with me maybe meet me halfway and share some of the financial burden to have the front end repainted. They did agree to give me up to 10% discount on parts and a small discount in labor which truly doesn’t mean much because the bill is over $ 1,300.00 so what this means is you buy your car from a Prestige Cadillac who’s supposed to have experience and health good customer service but in reality you get stuck with another $ 1,300 bill.
Don’t expect to get a quality from a place like this and I truly recommend you go to a better dealership I know I will.

Great service and great prices from James Hanley! I love this Cadillac dealer and I love my new SRX!
Customer service is wonderful and fast! Wish the waiting room would be a bit bigger and offered some free snacks instead of vending machine.
Dealership is right by 696 warren. Easy to find.
Can’t wait for my next Cadillac!

First time visit to Prestige Cadillac with my ESV for a routine oil change and tire rotation. After I left the dealership, my tire pressure monitor warning went off indicating a low rear tire. I was aware that the tire was low when I brought the vehicle in. I pulled over and noticed that the tires were never rotated. I confirmed the pressures with my Onstar app and they were the same as when I pulled into the dealership earlier. I immediately brought the vehicle back and the service advisor insisted more than once that the tires were rotated and that the technician’s gauge was «off». He told me that they would rotate the tires for me AGAIN. The advisor pulled the car into the bay and said you are all set to go and the tire pressures are at 32 psi. I informed the advisor that the ESV pressures are 35 psi. He checked the information inside the car door and told me I was correct. Once again, he drove the car away to have he tires properly inflated. The oil change and tire rotations took approximately 2 ½ hours. Then to top it off, one of the front chrome center caps came off and was lost when driving. I was absolutely disappointed in the service that I received and in the manner I was treated.

Firstly, if there was a zero star option, I would have chosen that.
They should have just left the name Rinke, because at least then customers would have an idea of what they’re getting into when they consider coming to this dealer for anything. The stigma with the name «Rinke» was earned.
I’ve brought two different Cadillacs here for service, and I’ve never had a positive experience. I understand wait times, schedules and the like, but this isn’t about that; my complaint is with simple courtesy. They will promise to call when your car is ready, but they will not call. When you finally give up waiting for your oil change after 4 hours and call to see if it’s ready, they’ll tell you 10 – 15 more minutes, which suspiciously is about the time it takes to change the oil.
Despite experiencing that, I attempted to schedule service today, but changed my mind after being handled like an imbecile and a waste of time. I’m not expecting the red carpet (though I SHOULD, this is Cadillac we’re talking about) but you could at least pretend you want my business.

We had to get some service work done on my Mom’s car. The people
there are awesome. Greeted us on the way in, and gave us a decent
expectation as to when things will be repaired.
Did nice work, estimated some other work, and ended up selling us the
repair at the price they quoted.

Love the new feel at Prestige Cadillac. Great customer service and new look. Doug Stanley and the whole team here know how to treat their customers. Great selection and the consummate CADILLAC experience.