Galeana’s Van Dyke Dodge

Stay clear of the service department. Like others in the auto repair business always try to add on unneeded repairs, so if they suggest something have a reputal auto mechanic look at it. The people are friendly, and are helpful but they can like others in the industry create unwanted repairs. I do like the oil change special but not going back, can’t trust them.

I traded in my old Dodge truck on a newer certified base model express. I wanted a basic truck with just AC, PW, PD and cruise. I was tired of putting money into my old truck and wanted something reliable without too many electrical gadgets to go bad. I should have stayed away from Dodge or at least this dealer.
The same day I purchased the truck the airbag system service light comes on. The salesman resets the computer by disconnecting the battery and says it’s fixed… any issues they will cover including deductible for 3 months. Says it’s certified and should have zero issues other than this airbag light as that never happens… uh huh. Airbag light is back on in 50 miles.
I take the truck to another dealer as I lived 120 miles away. They can’t find the airbag issue, but find the code and light is now off, but do find the front brakes needing replacement. Yep, need new brakes on a certified truck I purchased a month ago. I also have a major squeak that I notice with windows down. This dealer couldn’t find that either, so after having the brakes replaced, my salesman Mike Kryska says he’s done doing anything for my truck as he had to pay for the brake replacement??? He did this in an email with all caps, very mature individual. Sorry, but I didn’t sell a certified vehicle that needed new brakes before being sold?
I paid another mechanic to find and fix my squeak issue… a bed bolt was loose 3 full turns. The box was rubbing on the frame and with me pushing on the tailgate and him under the truck we found it in 10 minutes.
I now have my 6 month old certified truck with airbag light constantly on. I took it into a dealer for an airbag recall I had to look up… no notice. I thought it may resolve the light issue, but did not. I asked the dealer to tell me what the airbag issue is or shut it off if they won’t fix it. They said it would be a $ 120 diagnostic fee.
All these airbag issues and recalls and FCA could care less. When I called them and asked about this dealers shady practices and them not fixing my airbag issue, they simply said they have no control over their dealers. Great, then what is the purpose of FCA customer care when you can’t do anything to help your customers?
Thank you Mr. Kryska and Galeana’s Dodge. Thank you to the managers that never once contacted me regarding these issues either.

Galeana’s Van Dyke Dodge gets a negative review from me because the salespeople that I worked with were very shady and dishonest. My review will be lengthy, so keep reading if you would like to know the full story.
I purchased a 2009 Jeep Liberty Sport from this dealership about a month ago. The dealership’s website listed the price of the Jeep at $ 11,888, which was perfect for me because I didn’t want to spend more than $ 12,000. I had been in contact with Michael Kryska via email for over a week about the Jeep. I was given my terms via email by Michael once I filled out the application and he confirmed the sale price of $ 11,888 before I got to the dealership to do the test drive. I was expecting to see Michael at the dealership but on my way there, he emailed to inform me that he would not be there that day and that Ron Zontini would be «taking good care of me» on his behalf. I drove 2.5 hours to get there, test drove the Jeep, and spent all morning/​afternoon talking with Ron so that I could buy the Jeep and drive it home that day.
When it was time to go over/​sign the paperwork, Ron rushed through everything and didn’t give me clear information at all. It just so happened to be Ron’s birthday that day, plus the dealership was closing soon and he wanted to leave ASAP. Everything happened so fast that I didn’t realize we never verbally discussed the sale price (this was my fault, I should have been more aware). I was under the impression that Michael had saved all of my loan and application information for Ron to use to «take good care of me» when I got there. I never thought that the price would have to be re-​discussed because I had already been given my terms, which included the $ 11,888 sale price. It wasn’t until I got home and started going through my paperwork more thoroughly that I saw I actually bought the Jeep for $ 12,977 — $ 1,089 more than what was advertised.
I immediately contacted both Mike and Ron, and explained to them that I should have purchased it for the advertised price. They swore to me that they had no idea of the $ 11,888 price and tried their best to convince me that $ 12,977 was correct. I’m glad that I saved a screenshot of the advertised price from their website, because that was my one and only piece of proof. Neither Mike or Ron wanted to give me the time of day and they started to become aggravated with me being so consistent in trying to get some resolution to this problem. So I went over their heads and spoke to their manager, John Caldwell. I explained to John that had I known I’d be paying $ 1,089 more for the Jeep, I would have never driven 2.5 hours and wasted my time to get there to buy it the first place. I told him that their dealership was in violation of the FTC and that I needed to be reimbursed for the difference in price. It was illegal for them to sell me the Jeep for a price that was never advertised (false advertisement).
With great reluctance, I did end up receiving a check for the difference, but soon after I got the check, the Jeep started leaking coolant into and outside of the vehicle. I found out that the heater core was broken and that it was very likely broken when I purchased it. I don’t want to assume, but I’m pretty certain that the dealership was aware of the broken heater core (a $ 700-​$ 900 fix) and didn’t want to pay to have it repaired. So they covered it up with very sticky plastic underneath the floor mats so that the coolant couldn’t be seen, smelled, or felt underneath my feet. It took a lot of manpower to remove the sticky plastic (I had my boyfriend do it for me).
I would never purchase another vehicle from this dealership again. I absolutely LOVE my Jeep, it’s very nice but all of the drama that I went through to get it for a fair and honest price and in the condition that it should have been in, was too much. Plus, now I have to come out of pocket to repair the heater core, because of course that is one of the things that is not covered in my warrantee.
Michael Kryska, Ron Zontini, & John Caldwell are the people who I had contact with.
Go to this dealership at your own risk!!!

UPDATE — July 31, 2015: After many frustrating visits here, Galeana’s Dodge seems to have fixed our car problems. The car is running well and the service engine light is no longer on. So far so good, but it’s only the first day so hopefully it remains that way. Although the past experience here left us with a bad impression, today’s visit was a little more pleasant. Janet, the service manager, personally talked to us and explained to us in detail about our car issue and even apologized for any dissatisfaction that we had in the past. I really appreciate that she took the time to address and identify with our concerns and even admitted that it isn’t our fault for being frustrated when no one is providing us with answers. I’m increasing my 1 star rating to a 3 star rating only because of Janet’s caring and empathetic personality. If this positive trend persist, I will consider increasing my rating again. Please keep up with the good customer service that was displayed today!
Review: July 28, 2015
Took my mom here to get her car fixed because the service engine light keeps turning on. We’ve been here 4+ times in the last couple months and the issue is still not resolved. Wish we could of taken the car elsewhere to get it fixed, but because it’s still under warranty, we have no choice but to come here. When we mentioned that we are considering filing for a lemon law claim because the issues were not being resolved, Tony, the advisor/​manager working from cashier was very rude and pushed us away and didn’t want to help us. He basically told us to figure it out ourselves and hire an attorney if we want to take legal actions. Seriously?! We are trying to work with you. After disputing back and forth, my mom decided to let this dealer fix our car one last time before taking legal actions. While we were there, the advisors keeps on pushing us around from one advisor to another. No one wanted to help us or work with us. We were ignored and not taken seriously, until I got upset and complained about their poor customer service. Also, there was lady before me that was very angry with this dealer. She was yelling and complaining about their service as well. Hmm. I can see why. I totally feel for her. This place is complete BS.
I highly suggest you to take your business some place else, this place does not care about their customers. One of the worse customer service I have ever encountered. If we knew that this would occur every time we come to this crappy place, we would have never purchased from Dodge. AVOID THIS PLACE IF YOU CAN! You’ll be thankful you did.

I really don’t enjoy giving a bad review, but in all fairness, I have to be as honest as possible and as sincere as I can be. Galeana’s Van Dyke Dodge is very close to my home and therefor I have used them on several occasions, each time with added reluctance. This last time was likely just that: the last time.
I received a recall notice in the mail recently and decided to call them because I could drop my car off and ride my bike home. I called them, told the service department what my recall was, and was instructed to come by and drop it off at 7:15 in the morning. Did it. I was there precisely at 7:15 and was sent home (with my car) by 7:20 because there was a mix up. I was told to return on another day one week later. Again, I did that and again, they were not prepared — this time I was told that my VIN was never checked and the parts they had were for another size vehicle of the same make and model. I was told I would be called this time (in one more week) when the right size part came in. That was a month ago… never got a call.
Just called another dealer, they took care of me today.

im not giving them a star! took n for slow take offs, i called them n at first they couldn’t find out the problem, so they changed my steering colunm, for wat i dont know, n 1 darn spark plug, got my 2014 durango back n now it drives slower n the air doesnt work. i should hv looked at the reviews at first, but i thought i didnt hv to since its a dearlership. im going to another one! never will i return again.

Came in for an oil change and tire rotation. in the express lane. not sure what they consider express! Been here awhile now! The service dept looks very unorganized! And I heard them looking for missing keys.

We worked with Nick, and he really hooked us up! I love my new Dodge Dart, and I couldn’t be happier with the price he worked out for us! They’ve also helped my brother and sister in law get GREAT deals on their cars as well. Call him and tell him Carolyn sent you!

WORST DEALERSHIP EVER! I MEAN WORST!!! I would give it negative stars if I could! Brought my tow truck to service, they told me 30k to fix because it was vandalized, it needs a complete motor, called my insurance company, adjuster went out and the diesel tech said that its a on going dodge issue, so my insurance company denied the claim. Then they said it was a maintenance issue, I sent them all my receipts, then they said driver issue. Needless to say I met the service manager’s (Mark Lafata) brother who told me that they don’t want to do warranty work because the service advisor and the techs don’t make much on warranty work. Well I brought my truck to an independent repair facility and cost me 8k out of pocket to fix, it didn’t need a motor it needed a fuel system because there was water in fuel, and if we would of know just fuel system it would of probably only cost me about 6k. Bunch of scam artists and jokes. I’m going to call the news as soon as my truck is done!!!

Absolutely awful. The purchasing process was alright, I do admit that, but I am still in my lease so I guess I will unfortunately have to visit the dealership again. Oil changes in the service center take 1 – 2 hours. The staff working in the service center are the worst group of employees I have ever seen and it is amazing that they are still employed. I have had personal items stolen from my car 3 different times. The attitude, appearance, work ethic, and customer relations at this dealership are just absolutely disgusting. My advice, never walk through the front door of this place.

I have previously leased and purchased multiple vehicles from this dealer and found them excellent to deal with where the price I paid matched the newspaper advertisement. Today, I was very disappointed because: 1) They offered me less than half of the Blue Book trade in value and 2) The lease price they quoted me was significantly higher than the newspaper advertisement indicated. If I was a first time lessee, you might call me naïve, but I have leased several vehicles before, so I am an experienced car buyer. When I asked why there was such a large discrepancy in price from the newspaper ad, I was told «You would have to qualify for every discount available including military service to get that price.» That strikes me as false advertising because when I leased a vehicle from them before, the price advertised was the price I paid. It is very discouraging to find a dealer you trust and later find out you can’t trust them anymore.

Let me preface by saying I have dealt with this dealership a couple times in the past and have never had any problems and always a good experience. However today I went to turn in my lease and had the displeasure of working with the lease turn in «specialist» and the assistant sales manager. The turn in specialist had an attitude right from the start and was complaining to the service writer in the bay about how many turn ins she had to do today. Um that is your job isn’t it? So as she was walking around the car I was walking with her asking questions and she says to me I don’t like when people follow me around, I don’t follow you around at your job do I? WTH? So as I asked her questions about potential charges for my lease turn in she abruptly says, I will be right back, and apparently went and spoke with the assistant sales manager. She then returned with a piece of paper, handed it to me and says with an attitude, you should be aware of the charges its here in the print on the lease return form. So after she walked away from me to complete the paper work, (I would guess because she didnt want to answer any more of my questions) I asked to speak to her manager about her attitude. Long story short the manager told me I was the one acting rudely and told me I can go. (Short version I could type more but I am getting angry just thinking about it!) I would NOT recommend this dealership to anyone, the family atmosphere is gone and they are just like all the other dealerships out there.

If I could give this place zero or negative stars, I would.
This is the worst experience I have ever had. I contacted them about a used car, and heard back quickly, however, it was all downhill from there. When I first talked to Francine, I was just interested in coming to look at the car, and she was pressuring me from the get-​go. Over the phone she told me I needed to send my proof of insurance or put down a $ 100 deposit. When I asked why, she said «to buy the car». I said, «Why would I do that? I haven’t even seen the car in person yet» to which she responded «well, why wouldn’t you buy it?» as if I was being a moron. Well, I’m not sure how many people buy a used car based on an internet picture alone, but apparently, I was being crazy. Because she talked to me this way, and kept pressuring me, I finally agreed to put a $ 100 deposit down to save the car until I could come test-​drive it.
I scheduled an appointment for Saturday, then, Thursday night, I noticed a new car listed on the website. I called and left a message that I was interested in that one as well. Francine called me the next morning, and told me that the new car I was interested in just got put on the lot, and that it would get me closer to my desired payments, and had all the same features as the previous car I was going to look at. I was super excited, and she said that it would be better for me to put my $ 100 toward that one since it was such a good deal, it would sell quickly. So, I said yes, please hold that one for me instead.
Saturday morning (today), I go to the bank and take out my $ 4,000 for the down-​payment, and make my way to the dealership. I spoke with Francine 3 times this morning on my way there, to give her updates on how close I was. This dealership was an hour drive from me, so it was quite a trip. Francine was well aware of this. I finally get there, and the first thing she says to me is «bad news, the car you paid for sold last night.» I was in shock. The whole reason I paid money towards that car was so that they WOULDN’T sell it before I came in. PLUS, why did she not mention that the car wasn’t even there anymore the THREE times I spoke to her before I got there? She knew full well the car had sold, but, she let me drive the hour to get there so she could try and pressure me into buying something else. After she said the one I was holding sold, she said «but good news, the other one you were interested in first is still here». I turn around, and the car looks NOTHING like the pictures shown on the website. The car in the photos was white. This car was white, but it had gigantic black racing stripe decals all over it. They obviously used photos of a completely different car, knowing that people are not going to be interested in a car with tacky stickers plastered all over it. When I mentioned that the car in the photo did not have the decals, her response was (fake shock) «well, I can peel those off for you». As if the deceit was no big deal.
To make matters worse, as I mentioned multiple times that I was not interested in purchasing any car from them, due to the fact that I paid money, made a long trip, was lied to on multiple accounts, for a car that no longer existed, Francine had the nerve to say to me «Well, you know, I’m really pissed off too. This was my ONE weekend off, and I came in here as a special favor, now my time is wasted, I’m really mad». Excuse me?!? YOU are mad that YOU had to do your job? YOU are mad that YOU sold a car that I had already put money towards? It was all I could do to not punch her right in the face. I wish I had counted, but I’m sure she mentioned how mad she was that it was her day off at least 9 times.
She continued to try and offer me «lower» prices on other cars, until I finally just said «I’m not interested» and got in my car.
Once I pulled out, I realized that in my anger, I had forgotten to ask about getting my deposit back. So, I called Francine’s cell phone (the phone I had been speaking to her on all morning) and she didn’t answer. Very professional. Then I called the dealership directly, and spoke to a man, told him what had happened, and he said «Yeah, she left pretty quickly, she was really pissed». He told me that he «didn’t think she even ran my credit card» and that was the only answer I got. So, I’ll be watching my account for the next few days to see what actually happened.
*Also, once I was home, I realized that the photos of the sold car that I was going to purchase, were a lie as well, because the model I was going to look at was an SXT, but the photos were very clearly of an R/​T, so, who knows if the car I was supposed to buy even would have been what I thought it was. This place is shady, disrespectful, and deceitful all around.
STAY AWAY!

Worst Dealership ever!!! Entire dealership is unprofessional!!! bought used convertible with only 15,000 miles on it. Car salesman was polite, however failed to mention how to use key fob to drop convertible, and also no car book. After taking home car found a Red streak on front light they must not of looked over this car very well before selling, and also rims were filthy. This may be my fault however when originally looking at car the first time in person this was not there, until took it home a week later. Also found dirty hair brush of old hair in back seat.
After putting 2000 miles on car the breaks were already shot and had to be taken in to get fixed, along with my tail pipe and exhaust… car also makes strange noise they couldnt identify…
The service shop could care less about car, and never would get back to me on what exactly was wrong with car, this is the first place I’ve had to keep tabs on my own car at! Worst service ever! Incompetent staff.
After having my car in 3 times for work at this place I will never go back! also had to fight with dealership about paying for the breaks on car to be fixed! Done dealing with this dealerships BS going to a better dealership! I dont even think this car was certified before they sold it!!! DO NOT WASTE YOUR TIME ON THIS DEALERSHIP!!! BIGGEST MISTAKE BUYING CAR FROM HERE!!!