I come here a lot because it’s near work, on the way home, and next to Virginia Bagel. As some have mentioned, service can be hit-or-miss. I’ve been here a few times where there’s no one else in line, and the person at the register is too busy goofing off with their coworkers or friends to acknowledge me and take my order. But overall, I find that most baristas are pleasant and happy to help. Sometimes I’m the annoying person putting in a group order with different cards, and they’ve always been really accommodating when dealing with that. This location has a nice mix of loungey chairs, small tables and one large table that could fit a group of 10 or so. I never stay too long, but it’s surprisingly crowded in the late afternoon and seems to be a popular study/meeting spot. It’s extremely crowded Sunday mornings, so beware! On busy days or when I’m in a hurry, I order ahead through the Starbucks app. I only wish this location would have a mobile order designated pick up area that is actually accessible to the customer– they choose to keep the drinks behind the counter, so you have to get a barista, which can be an issue(as previously mentioned). Overall, a nice Starbucks.
Ross R.
Rating des Ortes: 3 Centreville, VA
Great convenient location, beautifully remodeled. The only issue with this location is the speed of service. It doesn’t matter who is working, how you order(app or in person), or what you order, it takes 2 – 3 times as long as any of the other stores in the area and that’s if you are one of the only customers. If the store is crowded, it’s worse. I regularly visit the surrounding stores & this issue is unique to this location.
Michelle S.
Rating des Ortes: 2 Alexandria, VA
2.5 stars would be more accurate, as this location is just okay. The store itself is large and a great place to hang out or meet up with others. However, the staff’s customer service skills are pitiful– when I’ve gone in, it’s usually late morning and not busy, but it takes forever to place my order, as the baristas are often busy talking or on their phones. Then, the selection of food has been almost non existent the last 3 weeks I’ve been at this store– the cooler is empty of grab and go lunches, and the pastry case is half gone– before lunchtime! Today I had to make my way through stacks of boxes to use the restroom, yet the staff was too busy socializing with each other, to bother with actually working! Management needs to step it up, and hold their staff to a higher level!
I B.
Rating des Ortes: 1 Centreville, VA
10 min for an Americano that was too hot to drink for 10 more min. Need to find staff that works as a team not backstabbing and sneering at each other.
Samantha D.
Rating des Ortes: 1 Centreville, VA
The staff at this location are SO rude! We live down the street from this location so we get our coffee from here a lot. We are always astonished by how nasty the staff is. I think from now on we will be driving a little further to go to a different Starbucks.
Kate H.
Rating des Ortes: 3 Fairfax, VA
Recently remodeled Starbucks with your typical mix of slow/fast service and pleasant/grumpy baristas. Walk all the way to the back of the store to order, then move toward to the door to pay and pick up. Standard far and experiences here.
Karl A.
Rating des Ortes: 1 Lorton, VA
I went to this Starbucks today and the customer service was HORRIBLE! They took their time making half ass drinks, the manager had an attitude with a customer who simply wanted to make sure her drink was made correctly. I made a first order that took about 7 minutes and went back to get a hot drink soon after for a coworker. She found the drink disgusting. Not only did it take them 10 minutes to make her drink, the employee acted like he did not want to be at work. PLEASE, don’t waste your time there. It was pathetic. #ruinedmyday
Alan G.
Rating des Ortes: 5 Chantilly, VA
Pretty new to this Starbucks but already one the best I’ve ever been to. It’s because the staff is friendly and helpful, always making good suggestions and keeps the line moving while engaging each customer. What really prompted me to suddenly write this review was that for the last three visits the staff has started making my Grande Black Eye as soon as they see me get in line, and today it was even ready by the time I got to the register. Again, being relatively new to the area and this shop I was impressed by the level of service and the warmth of the employees. Rare.
U K.
Rating des Ortes: 3 Centreville, VA
I’ve lived right across from this Starbucks for 11 years and saw their ups and downs. They renovated recently and got rid of the large tables in the back and the little children’s area. There’s also fewer power outlets so I see less people hogging the tables with their laptops. The baristas are ok, not friendly at all, but I’m okay with cutting out the side talk and moving on with my cup of coffee– which can be tough because they can be SOOOOOSLOW. Even when you’re the only one in line, two or three baristas will walk by the register but not take your order. Just make sure you avoid this location if you’re in a hurry.
Natalie B.
Rating des Ortes: 2 Manassas Park, VA
drink was good but i had to wait for a associate to actually want to help me, two associates kept staring at each other not wanting to attend me. There was 3 associates and one person behind me not the best experience.
Monique M.
Rating des Ortes: 1 Moreno Valley, CA
Very rude. Waited 13 minutes with only one person in front of me for a mini frap, while the staff conversed and took their time. Didn’t complain, I am tired, long day. Then I got the pleasure of hearing the barista say to the other one«why would anyone buy a mini frapp for 20 cent less than a tall, that’s so dumb» as I was leaving. ummmm maybe some of us have a craving for an frapp on a hot day without wanting to be up all night? It’s on your menu for a reason right? Without having to be criticized for ordering it in front of other people. Keep your comments to yourself and just make my drink. THANKS!
Dave C.
Rating des Ortes: 5 Haymarket, VA
Always great! I love getting the iced mocha with coconut milk. I love the atmosphere here and always look forward to coming back. I stopped in here for breakfast before work and also got the bacon gouda sandwich which is very tasty.
Caroline S.
Rating des Ortes: 4 Centreville, VA
The baristas don’t pay too close attention to your order. Every single time they forget to say no whipped cream my cup if I ask. The baristas aren’t the friendliest either, they don’t talk to you and don’t pay attention to your order. They just keep talking to eachother.
Bobby R.
Rating des Ortes: 4 Coconut Creek, FL
This is an awesome Starbucks. It’s a bigger location. They have a kids section if you have children. Internet is provided by Google so it’s very quick. The baristas were awesome. They made my drink to perfection! I love going here on Saturdays to work on my grad school applications.
Anita B.
Rating des Ortes: 5 Gainesville, VA
Great Starbucks located in the center of a strip of stores. Spacious, usually not crowded & the customer service is excellent. The staff seems happy & empowered to make on-the-spot customer service decisions. I often pit stop here during my commute and found this time that my iPhone Starbucks app to pay was not functioning as designed. After a quick chat on the latest iOS release & it’s issues, the Barista taking my order said«it’s on me» without a blink. There was no line behind me and I was never given the feeling of being rushed or that there was any question but rather it was simply great service AND my drink came out extra hot as ordered.
Rebecca N.
Rating des Ortes: 4 Centreville, VA
This location has a very friendly staff and they are happy to recommend drinks for you as well as let you sample new menu drink items.
Shannon P.
Rating des Ortes: 5 Fairfax, VA
Honestly my favorite Starbucks, I go to this one most and the staff is always so friendly and never spells my name wrong ;)
Christina C.
Rating des Ortes: 5 Centreville, VA
We are regulars at this Starbucks. I love the staff at this location. They are so nice and friendly and some of them recognize me and remember my orders. The location is large with plenty of seating and tables/outlets. The place is kept clean and it seems they run the place pretty well.
Stephanie J.
Rating des Ortes: 3 Burke, VA
Warm living room environment. Great, extra large Starbucks in Centreville. There are many regulars and work at homers that frequently this spot. There is a warm and friendly atmosphere and the regulars know each other but are accepting of newbies. The Starbucks coffee is predictable, the staff is friendly and helpful.
Jenny J.
Rating des Ortes: 1 Centreville, VA
Employees are busy talking to each other don’t even Care if you waiting in line. Took me a few minutes to get their attention. When my coffee was ready the girl just tossed it to me without saying a word and got right back to the other girl continued chatting. Rude!