Visionworks

My daughter had a eye appointment at vision works in chandler mall! We had the very best experience with every single person in that location.
Great eye doctor very informative and helpful with my daughters eyes and questions I had .
We then went to get frames and they were more then helpful so kind and friendly…
They helped us pick out the very best frames for my daughter and helped us with her contacts as well!:)
GREAT customer service we will be coming back for our every eye need for our entire family !
Highly recommend this location !:)
Thank you for a great experience !
Melissa and Brooke

I didn’t have a bad experience here as others had, so that’s good. The one negative thing was that they are not punctual. But, I was a few minutes late for my first appointment, so we were both not punctual and we had to wait a bit before either of my kids were seen. These appointments were scheduled the week before.
Dr. Bassett was very nice to us, very friendly. The staff was equally as friendly. No issues. The person helping my daughter was patient and explained well to my daughter how to put in, take out, clean, take care of contacts. This is my 14 year old’s first time with contacts. She seemed fairly thorough, except for eye drops.
We returned 1 week later for the follow up on the contacts at 9 am. We were the first ones and they were just opening up on Wednesday at 9 am. The doctor was 15 minutes late, and did not apologize. The receptionist had a flat tire so someone else was filling in for her and didn’t know quite where things were.
Eventually my daughter was seen for the follow and given a clean bill of health to get contacts. That was about a 5 minute follow up. The lady that had the 9:15 am appointment was annoyed that they were already so far behind, which she didn’t get seen until after 9:30 am.
The glasses we ordered for our son arrived about 10 days after we ordered them and were able to pick up this past Saturday. They had a full house of patients, but they were very polite to us as we waited a short bit. Dr. Bassett helped my son out and fitted him with his new glasses.
Why I’m giving this a 4 star instead of 5 is they run late, seem under staffed.

Very rude people!!! Their attitude throughout was as if they were doing me a favor, especially the lady receptionist/​saleswoman. For every add-​on that I was denying, she used to ask me, «are you sure?» as if I was making a gross mistake on my part. When the sunglasses were delivered, they were not clean and I had to ask for cleaning specifically. I checked the price that they quoted me and found out that the same eyeglasses were on sale for half the price at several places over the internet. No wonder why we pay hefty premium for our health insurance! Will never recommend this place to anyone.

Not a great experience here. Great insurance and still spent a lot of money for mediocre customer service. From Dr and techs.

The only reason I chose vision works was due to insurance coverage. The secretary and doctor were not professional. I ended up waiting an hour and a half to see the eye doctor. Then, I had to return a week later to buy contacts. I don’t recommend this location.

Bad experience with the front desk receptionist with drawn on eyebrows. She was very quick to reschedule my appointment for being, literally, 4 minutes late. Upon my arrival, she wasn’t at the desk. I decided to check out frames while I waited. Once she returned, it was 10 minutes past my scheduled appointment. She was unnecessarily rude to me and expressed a level of professionalism that I would expect from a child. Everybody else there is very nice and helpful, however her behavior has detracted me. Eye glass stores are a dime a dozen. They’re no longer getting my business and seize every opportunity to communicate my experience.

Repaired my glasses for free. Very friendly and customer service oriented. Thank you!

Today I went to get an eye exam with a $ 49 dollar coupon for a glasses eye exam. The woman who checked me in was professional at first and when I was done with my paperwork she would not stop talking with one of the other employees when I was standing there obviously needing to ask her a question. I left and returned for my eye exam and the optometrist was really nice and got my exam done really fast.
The problem I ran into though was picking out the glasses and the deal for buy one get one FREE. When I sat down with a saleslady (who was very kind) she started ringing up the prices for my two pairs of glasses which totaled over $ 400 dollars. So in reality it is NOT buy one get one FREE but buy one and double the price. I decided to go only for my glasses and it was $ 209 for a cheap bendable metal pair. I walked around for a while and came back when I decided that it was not worth it and asked for my money back. The woman who was at the front desk was pretty rude after I told her that the buy one get one FREE was a false advertisement. She got pretty offended by it when she didnt need to and I told her it was not her fault.
I will never go back there again for glasses but for the cheap eye exam!
do NOT fall for their buy one get one FREE scam!!!

I was in desperate need (and a little bit of denial) that I needed to get glasses. Today was the day. I had to get my prescription at a different location also located in Chandler Fashion Center but they did not take my insurance as far as frames go so I made my way to Visionworks to pick out frames. I had a good experience here.
They are in the process of renovating the store layout so things were understandably a bit messy. The frames were all in there respectable locations, women’s, men’s, kid’s even though they seemed to be still setting up new displays. Visionworks had a great selection, bigger than other local competitors and they also have a wide range of prices which is nice. I ended up with a really beautiful pair of vintage inspired Guess frames which I am kind of in love with right now.
The insurance information was easily handled and I had given my prescription and handled all paperwork with in fifteen minutes. The associate was very nice and told me it would only be about an hour to put the prescription lenses in. I was very impressed for a Sunday afternoon, I figured I would have to come back the next day. When I came back to pick them up they were ready and I was out the door. Good service and great selection. I am impressed.

This review is for Visionworks, formerly known as Eyemasters.
5 stars for the ophthalmologist. She is fantastic and thorough. I have faith that she is a good doctor. My husband, daughter and I have all been here for our eye exams. She was very complete and understanding when giving the eye exam to my child (who has an aversion to both bright light and pitch dark, to put it mildly).
3 stars for the wait. Whenever we come here, it does not matter what our appointment time is, we wait. We’d really just like someone to be available to check us in when we arrive. There should never be no one around to check you in when you arrive, even if you take a later lunch than most. If you have a 2 p.m. appointment and arrive slightly before 2, someone should be there to check you in so that you can see the doctor AT 2.
The best part about this office is that you don’t feel pressured to buy your glasses from the Visionworks office once you leave. An aggressive salesperson may hound you when you walk in, but you can walk right to the back of the store and go to the appointment desk. Unlike my experiences at Lenscrafters, the doctor will give you your prescription before you leave so you can get your glasses and contacts from anywhere. You don’t have to ASK for your prescription or feel pressured into buying lenses from them.
I will continue to use this office for all my vision concerns.