Benefit Cosmetics Boutique & Brow Bar

I love my brows from here. Great job on waxing. Main complaint is that their phone booking is now centralized and a pain. It’s pretty much impossible to get through to the actual salon. Plus since the service windows are so tight if you’re a few minutes late then you get bumped by a walk in and end up waiting 30+ minutes. Upside is it’s good for the staff so I’m glad they are making money instead of waiting for me!

My friend won a beauty party where each of us received either a complementary brow wax, brow tint or lash tint followed by some makeup. We were able to enjoy the services and each other’s company while sipping on the champagne and wine they provided.
The place was clean, well lit and girly fun with all the light pink and black décor. Their products were nicely displayed in cabinets along one wall, so you could easily browse the products while waiting for your service. They even had cute photo booth props, perfect for all the selfies.
All of the technicians were very polite and fun. They were very personable and professional with their product knowledge and makeup application tips.
We all left tipsy on the beverages, happy with our service and anxious to try out the products we bought.
With our purchases, we were entered into a drawing for a complementary beauty party. I have my fingers crossed in hopes I can have another fun glam GNO with other girlfriends.
I’d definitely stop in for a service when in the area.

Got my makeup done tonight by Melissa and I think I’m pretty much guaranteed to find my future husband tonight. It’s science! Such a fun place and such great products! Grab your gals and plan a Beauty Bash!!! So fun!

I have been going to Benefit for 10 years and love the girls that work here. They recently switched to an online appointment setter which never works… ever. So, then you are left to call a 3^rd party calling agency to take your appointment. They don’t know you and they have no flexibility in terms of how long your appointment will last. So, if you know your girl can get you done in 20 minutes, but the calling agency says it will take 35 minutes, then you can’t book the time slot you would like. It took me 15 minutes from going online and having it fail, then calling up to make an appointment, being put on hold and then going through the difficult process with the agent. I am really disappointed with corporate’s technology choices and taking away the personal touch of speaking with the girls at the shop (or at least giving them control of the online system that actually works). I am not sure I want to go through that process ever again… I’ve had an easier time booking a doctor appointment then with this new system.

They did a great job on my brow wax and showed me how to fill in my eyebrows with product. It really made a difference! I didn’t feel pressured to buy the product, but I did because I loved it so much. The only reason I’m giving 4 stars is because it took a while to acknowledge me when I first came in, but then again it was my first time in there and I didn’t know their process.

I’ve been getting my brows and lashes done at this location for over a year and can honestly say I’ve always left happy.
Last summer my go-​to esthetician Erin suggested I try the eyelash tint and it was unexpectedly awesome. It made my lashes look thicker and longer, and the dye left a nice liquid liner look on my lids for a few days (I still can’t get liquid liner right!). The lash tint is great for those sweaty summer days at the beach and divvying around town. No mascara needed!
The brow wax and tinting are pretty standard (tinting typically lasts me ~4 wks) but the staff is up on the current fuller-​brow trend which is nice. After a brow wax the staff will cover redness with concealer and even touch up your make up with the Benefit products (free samples if you get lucky).
On a busy day I walked in with 3 friends to get false eyelashes and the staff handled it like total pros. We all got what we wanted and were out of the store in under 45 minutes. The lashes were gorgeous! Staff was all smiles.
Only two things keep me from giving 5 stars: cash tips only and the lack of a coat rack or place to stash belongings during services. Otherwise, this place is nearly perfect and highly recommend.

I walked into Benefit to purchase some mascara. All of the employees were busy doing makeovers on clients. Not one of them acknowledged me! I don’t care how busy the employees were. One of them should have taken a second to say they would be with me in a minute. I just stood there awkwardly waiting for someone to help me. I gave it a couple of minutes and walked out. This location does not deserve my business! I love how the managers reply to all of the 5 star reviews but don’t try to rectify any of the actual customer complaints. I would suggest that the managers train employees to not be super rude and acknowledge customers.

I’m back to see her once a month since I found her in July. I get tons of compliments on my brows, plus she is super fun and sweet.

I went in for a makeup application service for graduation pictures and loved it! I recently learned about Benefit cosmetics by receiving a sample of mascara in my Birchbox. I absolutely love the mascara so I decided to get a service done at the boutique. I went in not knowing exactly what I wanted, and the lady helping me talked me through things and we set a plan. I walked out feeling like a million bucks! They do the application and you get to pick out $ 55 worth of product. They show you what products they used on you so that you can make a decision as to what you would like to take home. Basically you’re just paying for the product and the makeup application is included! All of the ladies there were so nice and the place looked spectacular. I would definitely go back to try out other services they provide.

I went to Benefit yesterday for a brow clean up. I saw Tracy. She made my brows totally uneven by taking nearly a centimeter more off one side than the other. They didn’t even need to be waxed in the middle. Before I noticed she took a strip to just the one eyebrow and took away hair that needed to stay there.

I love this Benefit location! I am always satisfied with how my brows turn out. I definitely recommend Erin because she waxes my brows perfect every time. Jess is also super friendly and helpful and recommends great products! There is a reason I keep coming back here :)

I love Benefit’s Brow Bar! I’m always happy with the way my brow’s look and highly recommend Rae. She does a fantastic job and is super friendly.

New to this place… made an appointment online for 11 am on a Sunday… directions say arrive 10 minutes early… I arrive 10 minutes early, knock on the locked door and the women look at me and keep doing what they were doing, don’t even acknowledge that obviously I’m standing at the door for a reason! Really bad first impression! If I weren’t leaving for an international trip in the next 10 hours I’d go somewhere else! I won’t be back!

I have the best experience every time I come here. Every single esthetician is so sweet and outgoing. I was recommended to go to Rae by a friend and now I absolutely refuse to let anyone else touch my brows/​lashes. She knows exactly what shape to make my brows look perfect. I highly recommend getting the trio (brow wax, brow tint, lash tint). It’s only 45.00! Best thing I have ever done. Love this place!

Constance did an amazing job on my brows! The waxing was super fast, easy, and completely pain free. No double dipping which is always a huge concern of mine. Everybody was super friendly and my eyebrows look fantastic! 5 stars all around.

I have mixed feelings about this Benefit location. I love the makeup and the services were great, but I booked a Beauty Bash event for some of my clients that turned into a nightmare. I made sure to confirm the day of for the treatments because we were getting spray tans in place of one of the standard treatments.
When I got there they were expecting us, but none of the spray tan sessions I had reserved were in the system. What should have taken an hour and a half max turned into us closing the store down and A LOT of time waiting for openings in the schedule. After my first client had gotten both of her treatments the person at the register asked her to pay for her services – and my client had her wallet open when I saw and was able to stop her from paying. I was so embarrassed since I had scheduled this as an event and told them ahead of time that these were my clients and I was treating them to some pampering.
In the end we had great treatments, but I was very dissatisfied that the store was so disorganized and did not offer any sort of discount or complementary offering for their mistakes.

Constance is myyy girl!!! I’ve gone to multiple Benefit locations in the city, and she is simply the best for any and all brow services. Additionally, she & the Lincoln Park crew are always super friendly and helpful, no matter how busy the place gets. Definitely, one of my favorite spots to pop in for some quick pampering.

Having heard only amazing things about this place (and owning/​loving pretty much every product they put out) I made an appointment for a brow wax.
I walked into Benefit with full brows that just needed to be cleaned up around the edges and walked of there with two wildly different eyebrows. While my left brow seemed normal, my right was widdled down to something so thin that I started crying.
Prior to my appointment with Erin we discussed how I wanted to maintain the fuller shape/​just clean up the edges. I was horrified to see what happened after she was done. I pointed out how my right was far thinner than the left and now am going to have to use an eyebrow pencil just to look normal. Jessica, the store assistant, was extremely apologetic and had to use a benefit product to even out what Erin did.
I understandably refused to purchase an eyebrow product that was needed only because of Erin’s massive mistake. A manager is supposedly contacting me about possibly giving me a product for free. This seems like the least that they can do given my botched wax job and lop sided appearance.
2 stars only for the environment and friendly store assistant, Jessica. Never going back here for any wax service. My face is lop-​sided just two days before my bday and a wedding :(

Eyebrows are a thing that can really «make or break» me in terms of confidence. Much like my nails being manicured, freshly manicured brows put a pep in my step, and its all thanks to Constance at Benefit. My brows always look great after I visit her. She waxes and tints them, and it does wonders for my face. Constance also does my hoohah (aka my crotch) and its quick and as painless as possible. I highly recommend her, and the shop in general! All of the staff is wonderful!

This place is amazing, I’ve been coming here for the past four years on a friend’s recommendation and I’ve become friends with the entire staff. They have the best under eye concealer, and they will let you sample all of their products and talk you through which ones you should use.
THIS IS THE BEST PLACE FOR A SPRAY TAN. I had a lot of bad spray tans before at places like LA Tan and other chains, and I swore them off for a few years because I was always left looking like a pumpkin and crying afterwards. My friend recommended that I try this place out, and I’ve never looked back. All my friends and coworkers have commented that my tan always looks natural, and never orange. I get asked every time I get a spray tan where I got it from, because it’s that good.
They give you a full body tan with someone spraying you individually, so it’s personalized. You can also ask for a half body tan if you want just your face and arms, at half price (some people do this during the winter). They’ll ask you what shade you want, how dark you want and how strong you want your tan, again, personalized to your skin tone versus a generic booth that just blasts you into oblivion with bronzer no matter how light or dark your complexion is. Ask for a tanning card, and you get a free spray tan after 12 tans. Also ask for Tracy for your spray tan, she’s the best.
The brow bar is great, they are experts at shaping your brows. I never knew how much simply tinting your eyebrows could make a difference, and if you’ve never tried it, you should. I was intimidated about dying my eyebrows, that it would be too dramatic, but they simply tint it a little darker to make them look fuller and a bit more pronounced.
If you haven’t stopped in, do so today, they offer unique beauty products and services and all their staff is amazing!

Review is for spray tan only.
It always comes out beautiful and consistent with each visit. And most importantly, the color wears really well and fades naturally.

I’ve been to this place multiple times and I am always satisfied with how my eyebrows look and how they offer you a makeup touch up. However, some of the people who work here act as if they are Kim K’s glam squad. Stuck up, pushy, impatient, & sometimes a little sassy/​rude. If you want to come here to have a relaxing brow wax you should go else where. It is chaotic inside the small space & paired with the wildcard of a sassy employee can make for a stressful situation. Besides all of that I will continue to come back since I have decided Erin in my girl! She is the best and always does a quick little consultation of what you want before going to town with the wax and tweezers. It may be a little pricey but 100% worth it!

I started coming here after the place by my apartment started making my brows a little too thin. It’s a little more expensive than other places I’ve tried, but definitely worth the money.
Usually I decide to get my brows done on a whim, so I’m happy that I’ve never had a problem walking in and getting a threading appointment right away. I’ve seen a few different people and they all did a good job. The last time I went, Rae did my threading, and the reviews don’t lie, she is amazing. I will definitely be sticking to her from now on.
The staff has always been friendly, and they’re really knowledgable about their products. I’m a sucker for a good salesman, so I have to admit that I’ve left with more products than I planned, but everything I’ve bought from here I’ve loved.
Another perk of getting your brows done here is that they touch up your make up after your appointment. Not only do you get to test out some awesome benefit products, your face won’t be screaming «I just got my brows done» when you leave :)