LUSH

This is my favorite LUSH location and the staff is ridiculously friendly and very knowledgable. It seems I always learn and discover new things every time I’m here!

Pros
–have all the lush products one could ask for
Cons
–sales girl (don’t remember her name, but all I do remember is she was pretty tatted up) is pushy
–parking (if you can find it)
I was driving by and wanted to pick up the wifey a few bath bars and some shampoo, conditioner. I’m immediately accosted by sales associate (tatted brunette that shall remain nameless). So I tell her thanks but no thanks, I won’t need a basket. I know exactly what I’m looking for. She follows me throughout the little closet of a store. That’s ok, no biggie, but please don’t try to force sell me products that you’d think I’d like. I’ve been buying lush products for as long as I can remember. I would have spent more money there if the associate wasn’t so pushy. Maybe she was just overly eager. Any who, my experience was just a turn-​off that all I wanted to do was buy the products that I had in hand and make a bee-​line for the exit.

My favorite location to shop for my face masks, bath bombs and bubble bars. The staff if super friendly and extremely helpful. Ask for Nicole she’s the best!

Go to the next closest Lush. Or call ahead and make sure Jules isn’t working.
I would’ve chucked it up to this witch waking up on the wrong side of the bed but looking at other reviews who name her personally I’m left to believe this is her day to day attitude. What a rude unhappy loser this girl is.
Went in to purchase toner and bath bomb, along with 5 pots for a face mask. I also brought back a Teo deodorant bar that left my underarms with a horrible burn like rash. It’s like a $ 10 deodorant that clearly doesn’t work with my skin and was simply saying hey please just put this credit towards my other items.
Somehow I left there feeling like I was an idiot who wasn’t suppose to buy that in the first place and I’m the only person under the sun who has experienced this. Which is not the case. Amazon product reviews have over 10 reviews similar to the reaction I had.
She informed me that the product is better suited for men and if I had bought it in store I would’ve been told that. She was so unpleasant and crabby. I’ve never had to return a single thing to Lush. It’s funny how when you go there, there are 3 people jumping down your throat to have you try every product there and trying to up sale up sale up sale but the moment I need to return a small item it was like I was doing them a disservice.
She gave a run down on all her skin issues but said that she doesn’t have an issue with that specific deodorant. Ok great for you but I do. This return wasn’t involving your armpits. She then told me that when people switch to natural deodorants they cause a similar rash to what I was describing. Again great for them but I’ve been using natural deodorants for yearssss. Stop trying to figure out why it’s happening and just return it. I told her my dermatologist said that my skin in my armpits likely had a reaction to the sodium bicarbonate in the bar. When I told her this she said there is sodium bicarbonate in a lot of their products and she pointed to the bomb and toner I purchased and said even these right here have it. That’s great again Jules. But skin on our body isn’t treat equally in every area. Arm pit skin can react differently than skin on your face or thighs etc. Jules is obviously a doctor who quick practicing to work at Lush, right?
She also commented that I should run my pots through the dishwasher. Let me tell you, I scrubbed those pots with an actual toothbrush. They looked good. I asked her how they looked and she, with the ugliest face possible, said uh they’re alright. Honey please. Get a different job. You’re clearly unhappy there.
Doesn’t matter. I called 18 887 335 874 to make a formal complaint. They said this isn’t the first time they’ve received something about her. And said more people should call in to make a formal complaint that just simply Unilocal about it. I did both just in case. Old Orchard or Damen stores are friendlier and have better parking. Go there.

I had a terrible experience at this location with Jules. She was one of the rudest people I have ever met in my life. I love lush and spend thousands of dollars there each year, but I will no longer shop at this location due to her ill-​natured behavior.

So I have to admit that I have a deep love and admiration for LUSH and their business practices. While my friends and I were trying to figure out what to do one afternoon, the sweet aroma of LUSH lured us into the store. When we entered, we were automatically greeted by the super friendly staff who helped us find the perfect products for our skin types.
During this visit we were the only customers in the store for quite a long time but this worked out well because one of the LUSH staff members (Mercedes) graciously treated us to a mini spa day. She sat us down and let us sample some of the fresh face masks, cuticle oil, toners, moisturizers, and even gave us each hand massages. Mercedes was extremely knowledgeable about every product and had great customer service skills. My friends and I each walked out of the store with luxurious fresh face masks, moisturizers, and to top it off, Mercedes even gave us shower gel samples!
I loved my experience here and will definitely come back!

I love lush and their products, but I had an awful experience at this location with a woman named Jules. I couldn’t believe how ill-​natured she was acting, so i had to make a Unilocal account

My friend and I went in here last Saturday. We are two young men in our early twenties. We went in for the smell, and actually neither of us have ever bought anything from Lush. We figured we’d look around for fun.
However, our visit went from «just looking around» to being helped by a wonderful person there named Melody. She spent time with each of us, using the heart shaped soap with proceeds that help Syrian refugees, then a scrub, then a lotion with proceeds that go to grassroots charities. She was enthusiastic and made us feel very welcome. We both walked out of there with a couple products each, and soft and nice-​smelling hands! Definitely will be going back, and I am now a LUSH fan for life. Thanks Melody!

Wow
Is what I have to say. From the moment I walked to the door this place is like a candy store my eye’s could have just popped out my head.
What great service its not like you just have to read and take the sales person word. (it works really well)
You really do get a chance to set down and try things out.
It is samples all over the place.
And its a very nice set up.
This place has all natural stuff for you and you whole body.
Face, hands, all over body care, hair care, bath balls, healing lotions and soaps, and even healing lotions and creams for your tired muscles, body aches and pain.
I’m sure that I may have missed something but I know you get the idea.
Customer service is A+
Love the face that you are not rushed to buy anything
Over all I have a wonderful experience and will return
And I had no problem with a place to park.

Love Lush! Their products are amazing and overpriced, however, I will continue to buy as I am addicted to their bath bombs, body scrubs, and shampoo. The salespeople at this location can be a bit pushy, just push back.

LUSH is one of those shops where I have to go solo or with another LUSH lover because I could browse here forever. So make a note, you can come here with me or Osi V and we won’t judge you on the time you take to browse or how many testers you try. LUSH offers great products so if you want to pamper yourself or find some great products for your skin, LUSH is the place.
I first found LUSH about 11 years ago during a trip to Ireland and that’s where I fell in love with their bath bombs. And I always stock on them whenever I come into the shop. I have tried so many of them but have never been disappointed in any of them.
Other great products are their facial masks (Mask of Magnaminty), dusting powders, shower jellies (Whoosh!), Shower scrubs (Ocean Salt), body lotions… my favorite things list is huge.
Their staff is very knowledgeable and enthusiastic. Although they show their disappointment a little too much when you decide against purchasing a product.
That won’t deter me from trying new things because I still have my oldies but goodies lists of favorites that will always keep me coming back.

The store is clean and well-​organized.
The three stars are for the Lush concept, which isn’t attractive to my hubby and I. It was fun to browse their products. Nevertheless, they seem overpriced.
We parked on the street.

I absolutely love lush products and have been shopping their stores for some time for gifts for friends and family. That being said, THIS location has the absolute best customer service out of any store I have ever visited. The girls working here know how to be real, professional, helpful, friendly, and are great sales people. Shout out to Becky, who was super helpful and knowledgable about her products. She got me on a new face regimen. She is absolutely delightful. I will make sure to go out of my way to go to this specific location for lush products because the girls working here are so awesome.

I love LUSH products, especially when I want to pamper myself a little. The solid shampoo bars are fantastic for travel or for the gym, and I’m a little obsessed with the Karma soap, right now — I love the spicy, earthy scent. I’m not a big fan of strong floral fragrances, so I avoided LUSH for a long time, assuming that everything would smell like flowers. Luckily, I was wrong. Although they do have plenty of floral scented products, they also have tons of non floral scents to choose from — they have spicy or herbal or citrus or earthy or just about any type of scent you like in your bath and body products.
If I’m heading to LUSH, then this is the location I go to. They have all the fantastic products you expect from LUSH, but the staff here is amazing. I’m talking truly exceptional customer service.
Everyone I’ve encountered is friendly and knowledgeable without being overbearing. If you have questions or need help with anything, then there is always someone ready to jump in and assist you. If, however, you prefer to browse on your own and take your time, then they will let you do your thing. The store is always clean and calm and relaxed, and I never feel pressured to buy and never feel rushed. If you are interested in a product, but aren’t completely sure, then they are usually happy to give you a free sample to try.

I’ve been to many LUSH stores in the state and I’ve NEVER gotten BETTER customer service than at this location! I came in on a Thursday afternoon — naturally, things were pretty slow — and was immediately greeted by the darling, delightful Casey. We bonded briefly over superheroines before we got into the nitty gritty of why I was there. I told Casey my problem; I had woken up that morning with my first EVER whitehead. As a 21 year old woman, this was fairly alarming to me, so as soon as I got off work I beelined for this location. Casey was awesome! She immediately was like, «Girl, sit down, we’re gonna figure this out.» She even brought her manager/​floor leader over for a second opinion on my combo, sensitive skin. We tried out several different products (I use Lush skin care already and have tried a lot of the options) and finally landed on a new cleanser and moisturizer for my regimen — Fresh Farmacy and Imperialis! I’ve been using this combo once a day and my skin literally feels like velvet. I am THRILLED with how the products worked out! After we settled my skin issue, Casey helped me select Yummy Mummy, a limited edition body conditioner. I had already tried Ro’s Argan and African Paradise, and was hesitant to try Yummy Mummy — I had heard it was a very sweet scent, and I’m more about food-​sweet scents than candy-​sweet (Rockstar, Godmother, and Snow Fairy are NOT my thing!). But Casey convinced me to give it a sniff, and I’m so glad she did — it’s like strawberry toffee! I LOVE the way this scents my skin after a shower. Such a great pick. Unfortunately Casey’s shift ended before I was done shopping, but she left me in the capable hands of a charming gentleman who’s name is totally alluding me right now. This is no reflection on his performance as a sales ambassador — he was ***flawless! (We bonded over having Retail Feet? Hysterical.) I had been mentioning to Casey that, due to a 30-​hr work week in retail, my feet are uptown funked up, and was looking for a scrub of some kind to get rid of the hard callouses on my toes. Casey didn’t feel confident about Sugar Scrub OR Stepping Stone for my difficult callouses, so she called over her co-​worker for a second opinion. He took the time to pamper me with a foot treatment to try out some different options, and afterwards, I felt like a whole new person! Although he used Stepping Stone in the treatment, I asked him for his honest opinion and he gave it: for my rough feet, Stepping Stone wasn’t going to be strong enough — he would go with Sandstone soap instead. I tried it and fell madly in love!
Long story short, I spent a little over an hour in this LUSH location and loved every minute of it. I never felt rushed or pressured, or really anything short of pampered. I had fun with my sales associates — honestly, would it have been weird to ask Casey if she was on Facebook? We totally could hang! — and appreciated their honest opinions on the products and my needs.
I left the store with a small Ultrabland cleanser (restocking, as this is my go-​to, ride-​or-​die nighttime cleanser), a quarter pound of the Fresh Farmacy cleanser, a pot of Imperialis moisturizer, a pot of Yummy Mummy body conditioner, a quarter pound of Sandstone soap, and a Pearl massage bar (I know, I know: I didn’t mention anyone helping me pick this out. I wandered over to the massage bar table while waiting on some samples, smelled this rose jam scented thing of beauty, and could NOT put it down). I also went home with samples of Grease Lightning spot treatment, Lemony Flutter cuticle butter, and the Fair Trade foot lotion. I will DEFINITELY be back for Fair Trade, and probably for the foot mask as well — all the products I came home with are great, but I immediately regretted not leaving with a small Volcano foot mask. So softening! My total came to a little over $ 100, which in my opinion is a danged bargain for the amount of product I left with.
TL:DR: I’ve been to this location before, but this trip really cemented it as my favorite LUSH location. Casey and her coworkers were incredibly lovely, and recommended products to me that 1) I hadn’t tried before, 2) suited my needs, and 3) actually worked! Could not ask for a better experience.

I love this LUSH location! I always feel much better shopping here, as opposed to the Michigan Ave. location; it’s much calmer, cleaner and I’ve found, friendlier. I like to chat with people, but don’t really want to be ‘sold to’ or hoovered around… these girls have struck the perfect balance. They are kind and you can tell they enjoy their jobs.
I highly suggest the sexy peel soap if your looking for something squeaky clean or a pack of «FUN» if you’re looking for something sweet and cheap. I love the toner’s and Karma Cremes too.

Staff is extremely helpful and so friendly. Melody helped me when I came in. She asked me about my specific hair care needs and designated products that would help me. It was a very personal shopping experience. Would go back again for gifts friends and family.

I work across the street at mac and I always love coming into this store… The staff is so friendly and there always willing to help me. They always offer me samples, which I love. I own so many lush products but there are a few products I’ve always been curious about but never bought, so being able to try them out is so helpful. I recommend all my customers to stop in there and I have nothing but great things to say about this store and there amazing staff!

I’ve been a fan of the company since 2010, and this is by far my favorite LUSH store to visit. My first visit to this location was last month and I must say it was the most pleasant shopping experiences I’ve ever had in my life. The associate Jen was so knowledgeable, personable, and patient. On my consequent visits all other members of staff are so darn nice and willing to help out. If you’re on the fence as to which LUSH to check out in Chicago, please do yourself a favor and choose this one.

My review is not about the product it’s mostly about the store. However I do love the Lush products!!! This is my favorite of the lush stores in the city for sure. The staff is really helpful and not super pushy which is one of the main reasons I enjoy this location. I love coming here after a long week and can relax knowing I’m being helped and not just pushed into buying things. They’re really cool with giving you samples which is also nice. I’ve found many new products I love here this way. The staff is really excited and knowledgable on the products and are always really helpful even when it’s busy. I bought Christmas gifts from here recently and it was my first time buying beauty/​skin care products for someone other than me and with their help I was able to find something for everyone.
I agree it can be pricey but I think the products are worth it. Usually a face wash, soap bar, lotion, or scrub all last me about 3 months. The hair and makeup products last me much longer.

Okay, my issue is not with the Lush Cosmetics product, it’s with the personnel at this location. They are incredibly aggressive. It’s like walking into a used car lot – you get attacked as soon as you step inside. I like to check out whats new and take my time without someone breathing down my neck. I would stop in more if they were a little more relaxed.

I lovelovelove LUSH. Not only are the products amazing, but the staff who work here are phenomenal. I came here to get a birthday gift for my best friend and a few products for myself. I swear, the young woman who helped me must have shown me at least 10 different products without the slightest indication of impatience. She was extremely friendly and very knowledgeable. My best friend loved her gift, as did I. I would recommend coming to this location for your LUSH needs! Yay 5-​stars all around!

I stopped in here to pick up my girlfriend some bath bombs. I walked away with one of the most helpful and greatest customer service experiences of my life.
My girlfriend’s house had burned down recently, so I felt she was in need of some pampering. I explained my situation to the woman helping me out and she was incredibly sympathetic. She helped me pick out some bath bombs, relaxing scrubs, masks, and body butter. She even packed a couple of samples as well. So helpful. So nice. So incredibly awesome.

My friend and I stumbled I’m here while going on a walk. We spent over an hour here… Left with bags full of goodies! The gals here are amazingly friendly and knowledgable! I have been a lush fan for a long time, but this is one of the friendliest stores I’ve been in! And for a busy Saturday afternoon these girls really take the time to show you whatever you want to see and give you lots of tips. I came home and gave my self a spa day with my hair mask, facial mask, body wash and all the other goodies I got! Thank you gals! I will be back… And will bring more friends to share my obsession with!

This is my favorite of the two Lush stores I shop at in Chicago. The one on Damen has more annoyingly pushy salesgirls than this location. Plus this one usually has easier parking, although it can still be a challenge. It’s pricey to shop here, but for special occasions or a few key products, I am sold. The shampoo bars are incredible and are perfect for traveling.
I wrote this in my other Lush review, but I will say it again here:
My all-​time favorite product is the buffy bar. I love love love this shower bar! It exfoliates (which feels amazing) and then leaves your skin with a layer of lotion, so you save a step after your shower. It took a little getting used to because I felt like I wasn’t clean (since my skin was oily after I rinsed off the rough bits of the bar) but then I realized that’s the lotion part and after the shower, my skin is so soft and glowing. I can’t say enough good things about this bar. The only downside is how terribly expensive it is!
Another favorite is the Ocean Salt scrub — it is AMAZING. Your skin will feel so soft after you use it, plus it smells delicious and is natural! Next time you are in the shop, ask them to demo it on your arm and you will be sold!
«Honey I washed the kids» soap is decent but I wouldn’t buy it again. It wasn’t anything special.
I also recommend the popcorn lip scrub. YUMMY!

I’m pretty obsessed with Lush. I love that they really care about their products & their customers. It’s all about matching you with the perfect product for your specific needs, not about pressuring you to but expensive face wash. That’s what keeps me loyal!
Their products are all handmade from actual plants and herbs and essential oils, and they’re not hiding anything in the ingredients. And every product even shows a picture of the person who made it :)

It’s near Mother’s Day so I brought my mom for her first time. I feel bad that I’m going to make her an addict!!!
As always the girls working here were so awesome and friendly! They know how to make you feel pampered by giving you a little massage when you try items on your hands and arms. Yippee! Seriously who doesn’t like going into a store feeling super pampered!!!
Favorite items— check out their masks! I buy Brazened Honey and I ALWAYS get compliments on how amazing my skin looks after using it! I adore the massage bars, they are great to use for dry skin or for a massage. There is one that is lemon scented that rocks!
The bath bombs, bubble bars and bath melts are flipping great! Best grown up bath ever! For some people relaxation is a tub with candles and music. For me, all I need is some Lush products! Everything else would just be icing on the cake.
I also adore their soap blocks. You can have them cut and they are priced by a pound (you don’t have to buy a full). My favorite ones are Sexy a Peel and Rock Star but everyone is different!
You can drop a lot of money in this store but it is so worth it!

I LOVE THIS PLACE.
This is the low-​calorie version of a candy store for adult women.
The employees are so friendly, nice and they knowledgeable.
I love the fact that everything is organic, responsibly grown/​purchased and most importantly NO ANIMAL TESTING!
Ok, here are my addictions:
The bombs are truly the bomb! You throw them in your bathtub and they fizzle and make you smell pretty and leave you skin insanely soft.
The new massage bars are so sinful. The only drawback is that they melt so fast that 15 dollars is gone in a blink.

I love Lush and had a great experience at this location. The girl with the irish accent (i forget her name) thoroughly went through the new products we wanted to try. She also suggested a couple of soaps and moisturizers. We got the dark angels cleanser, the angels on bare skin cleanser, and a charity pot. They gave us a vanishing cream moisturizer as a sample.
I love the smell of lush and everything the company stands for! The employees at this store were very friendly, easy to talk to, and super knowledgable.