Kiehl’s Since 1851

This place is great cuz they genuinely take the time to listen and discuss options with you.

Great service, Tamera was so helpful in helping me choose two products that would work for my skin and gave me samples of the things I liked and was not yet ready to buy. They’re running a special right now too: $ 20 of $ 65! It has been two days and I am already seeing a difference in my skin from the Midnight Recovery Concentrate and Midnight Recovery Eye Cream.

I noticed an immediate improvement in my skin, after using their products. It seems like a lot of money for a moisturizer and face wash, but after hitting 30 I felt it was about time to make the investment in my skin. No more walgreens over the counter garbage for me.
The staff seemed really helpful and my visit was quick and easy. Thanks a bunch.

After an appointment I had close by, I decided to stop by and check out the Kiehl’s product line. I wanted to check out their hand cream because this winter has been really dry out here. So I need something to save my hands.
The place is very clean and everything is really easy to identify and find. The associates are also very nice and helpful. Check this place out if your are looking to get some good products for yourself or for friends and family.

Had an amazing consultation with the staff at Kiehl’s. This location definitely knows their products, and they don’t try to upsell you at all. I left with several purchases but about double the samples with adequate instructions on how each would help. I have locations closer, but the staff here sold me on becoming a fan and loyal customer. They are great. There is not really any other way to say it.

When I use Kiehl’s products, I feel like I am being a responsible adult in taking care of my skin, and it is a little bit of luxury to enjoy everyday. The Kiehl’s store is staffed by helpful associates who are eager to help and recommend a lot of interesting products. Sometimes we run cool promotions, like getting a full size face wash and a 3 item travel bag when you spend $ 100+. It’s easy to do here, but you know you’re getting great products for your aging wrinkly skin.

I happened to be walking by while on vacation and they were having a VIP party and also fundraising for AMFAR! I didn’t know much about the organization but learned a lot while I was there. Free massages and facials were provided, as well as finger foods and Fiji water bottles. It was really fun and they had a raffle for a full size bottle of crème de corps every few minutes! I was at the party for almost 2 hours and try finally called my boyfriend’s name! I was so happy! They were also selling a special hand salve with a red cap, bought these since 100% of the net proceeds go to the aids foundation! Kiehls products are great and also the employees and CEO are nice!

Customer service is outstanding. You don’t have to waste time looking for your skincare and/​or hair products at this location. It is a very contemporary and modern store in the middle of a crowded, busy and active neighborhood. This isn’t the suburbs where everyone needs a car to get around and you never see people walking in the suburbs like you do in this section of Chicago. I love this neighborhood. They give free samples to try every time. It is not inexpensive. You are going to drop some serious money at this place, but when it comes to finding products that I cannot find any other major and expensive department store, I can always count in Kiehl’s to find exactly what I need. Parking can be a bit challenging, but if you are only running «in and out» of the store, you can park in front (leave someone else in your car) and you’ll be out in under 5 or 10 minutes. I highly recommend this store for excellent products. The customer service is worthy of five stars! If you know what you are planning to purchase, and cannot find it just ask — they will always put it in your hot little hands!

This place is everything you could hope for in a skincare store. Every time I go in, I am greeted and helped with the best customer service possible. Leslie is the best and SO knowledgeable & confident about all of the products they offer. They truly make you feel like you have nothing to lose and everything to gain and are always happy to let you try things (and exchange if needed!) with no fuss. Great experience all around!

great products with an added bonus of excellent customer service every time I stop by.

Love the helpful staff !

I stopped in while shopping for a birthday gift for my brother. I knew that he used to be a huge fan of Kiehl’s in his metrosexual/​I live in Brooklyn phase a while ago, and decided to stop in on a whim and try my luck. The sales associate immediately asked what I was looking for and if I needed any help. Typically I say I’m just browsing, but because I was gift shopping for someone of a different gender I told her so. Lo and behold, Kiehl’s can look up customers in some fancypants database and see what they purchased (product and size). If my brother hadn’t stopped shopping at Kiehl’s several years ago when he moved out of New York, this would have been perfect! Essentially they can tell you approximately when the person you’re shopping for is going to run out of their product based on the size they bought, and give you recommendations based on what they typically buy. I was in awe.
What’s more, even though I didn’t end up buying a birthday gift (I decided I needed to do a little more recon and figure out what products he used), the sales associate asked me if I wanted any samples for myself. Who was I to turn her down?! She asked me about my skin and my routine and gave me three different moisturizers to try, knowing that I wasn’t going to be buying anything.
This impressed me, especially because I had always thought of the entire Kiehl’s brand as a little pretentious.

So I have never really been on for skin creams, beauty creams, age-​defying ointments, and dry skin curing lotions. In fact, I use cheap shaving cream, a straight razor, sunscreen sparingly, and on occasion swipe of some drugstore brand aloe vera lotion on my hands and body. To be honest, I was completely intimidated when my friend gave me 1 of her 9 available spots for a «Spring Cleansing» party at Kiehl’s yesterday, because, quite frankly, I thought I would get fileted for doing everything one should NOT do when caring for their skin and body.
We arrived on time and were met by Meg and Matthew. They directed the group to a table in the back filled with candies, snacks, and some wine. Meg, who bears an uncanny resemblance to Brittany Murphy (I had to restrain myself from telling her, but I am sure she has heard it a million times), gave us a brief but detailed history of Kiehl’s, their mission, and the value in their products. I learned a lot. Did you know Kiehl’s started out in the East Village of Manhattan in 1851 as an apothecary, where it still stands today? Did you know concentrated Vitamin C helps to reduce the signs of aging? Did you know that their products have evolved over time and are used by men, women, babies, and EVEN dogs?! As Meg talked, Matthew, who does not resemble any famous celebrity, ended the group consultation by giving us samples of various products to apply all over our faces and hands.
After the group consultation they took us in pairs to give us more individualized consultations on the types of products more relevant to us. Although I believe the s/​o and I have flawless beauty from our amazing genetics, we each have a few spots that we could use a little work on, and Matthew gave us tips and showed us products that could help us smooth out those spots and ultimately create a more beautiful, glowing US. I was particularly drawn to their hand lotion due to my overly dry hands, and the s/​o was drawn to their eye care products to help reduce puffyness and lines. There was some fun at my expense, as the consultation became the perfect time for my –alleged– stinky foot problem to be brought up (publicly!!!). So what if I hate wearing socks?! I still wash my feet every day. sometimes twice. Kiehl’s saved the day with their volcanic-​ash-​infused foot cream that is designed to help feet smell less… smelly?! The s/​o insisted on purchasing this. Thanks to my new «gift», my friends and s/​o can all breathe (a sigh of relief) now.
I was completely impressed with the store, their product line, and learning the benefits of maintaining the health of my skin, and I never felt pressured into purchasing any of their products. Though high-​end beautification products may not exactly be my bag, we somehow walked away with over $ 120 worth of product. We also came away with two free shampoos and two gift bags, which is a perfect toiletry bag for my trip to Manhattan tomorrow… where I just may happen upon the original Kiehl’s.
And so begins the Damian C. beautification project. You’re never too young to start!
P. S. if you sign up for Kiehl’s text alerts, you get a free chapstick. Free stuff is good. Pucker up!

I LOVE KIEHL’S
I started using Kiehl’s a few years ago at Equinox (where the Amino Acid Shampoo/​Conditioner and Crème de Corps lotion is provided in the locker rooms — huge perk of the gym)
I have always used drugstore shampoo and never believed that paying more for the fancy stuff would make much of a difference. But every time I showered at Equinox I realized my hair was much smoother and softer that day than usual. So I converted to Kiehl’s and have never turned back. Their Crème de Corps lotion is unreal — it really does soften your skin and lasts ALL day!
I cannot recommend Kiehl’s enough!!!

I’m giving one star because Unilocal won’t Let me give ZERO stars!
I have visited this store three times. My first visit, I walked in on a Sunday afternoon and I had to ask for help even though there was only one other customer there and 3 reps chatting behind the counter. The girl that helped me, didn’t catch her name, wasn’t of any help at all. She had no recommendations for products and almost rolled her eyes at me when I told her that I didn’t know what I was doing when it came to skincare. I came away with their «best selling product» the ultra facial cream. Let me tell you I had to return it because it didn’t do anything for me at all.
The second time I visited was a Thursday morning and I had the store all to myself. I came in for their friends and family sale and went away ecstatic… Spending close to $ 200 dollars! Why did i spend so much?! Because the rep I had was awesome and she totally sold me on each product with rave reviews!
Which brings me to my third visit of this store. I came in on a somewhat busy Sunday again and was not greeted. I had to approach someone and ask for help. I found Meg and told her i came in to return a couple products that were not working for me as I had hoped and she recommended I try something else… I asked for a sample and she opened a store sample and invited me to try it. When I clarified that I was asking for a sample to take home and try before I committed to the full size product she commented that I didn’t deserve any samples because I came in for a return. When doing my return she asked me for my info… Last name… Address… «oh Amy?» Uhm no dear it’s MAY. «oh well they’re the same letters, same thing» yea if you’re dislexic, GEM! Still the same??? I didn’t think so!
I walked around the store while she finished my return and came back to the counter asking for different samples to try and she commented that I was lucky she gave me even one sample! Needless to say I didn’t buy anything that day and will not be returning again. I know she gets rave reviews here in Unilocal but not from me! I didn’t appreciate being treated rudely and with sarcasm.
And to add something else to this big pile of complaining, I commented on Kiehls FB page and was directed to their social director. I emailed and didnt hear back from them… So I commented again on FB and said so.
I said it there and I’ll say it here:
No matter how good your products are, if your customer service sucks your products suck too! Who wants to buy from a company that treats you like crap? Not me!

Great store with good product albeit a little expensive! Think I had a «New» sales associate because she really didn’t wanna give me any samples? I asked for 3 different ones and they were «Out» so I assumed she would just improvise. Guess not/​Honey, I’m spending $ 40 on a couple of bottles of shampoo– throw in some samples! Don’t care if it’s crap that nobody ever asks for/​maybe she just didn’t like me? Either way, no room for that crap in this economy. GTFJD

I know Kiehl’s has been around, but I finally jumped on board by first getting their small size (great for travelling!) of Ultimate Strength Hand Salve at Nordstrom. I have really horrible looking hands in the winter have tried almost every brand of hand lotion there is and manicures can only do so much. My one savior, C.O. Bigelow Chapped Hands Remedy, was a keeper… until now.
I came by on game day and found the store empty. That meant though fast check out and helpful staff. In addition to another hand salve to have at work (the other one I keep in my purse/​home), I also bought a special edition* Crème de Corps, Crème de Corps Soy Milk and Honey Body Polish (body scrub that smells yummy), Ultra Face Cream, and lip balm #1. I can’t believe I bought so much in one shopping trip, but I’m loving the stuff so far. I’m definitely set until the next visit.
*As in special edition labeled crème de corps where Kiehl’s profits go towards the International Center for Missing and Exploited Children.

I stopped in last night to return some empty bottles and replenish my supply. The bottle return program is GREAT! I have a free lip balm ($ 7 value) and am well on my way to a $ 25 credit towards more products.
I had to revamp my skin care routine for this humid summer we are having and picked up some new products to try. Needless to say, I raced home with girlie-​girl anticipation to try them out. Face washing is super fun when you have new products!

Armed with my 10 empties, I made my way to Kiehl’s to claim my free $ 25 product.
It’s marketing genius on the part of Kiehl’s. For every product you use, you save the container and give it back to them as part of their recycling program. Ten containers entitles you to a free product up to $ 25. It’s a great deal, and encourages me to use more of their products which I happen to love anyway.
I walked in on Saturday morning as soon as they opened and no one was there except for the salesperson, Meg, who was a dead-​ringer for Brittany Murphy in «Clueless» (post-​makeover). She asked if I owed my beautiful skin to Kiehl’s. Maybe this was a ploy to sell more stuff, but it sure made my day. She was so helpful and friendly and I ended up staying in there for about 10 minutes just to chat.
I came away with their Grapefruit Body Scrub, which was gratis, a men’s lip balm, and Amino Acid Conditioner.
Meg also gave me several samples, including their new Midnight Recovery, which is a serum that gets massaged into your face at night and you wake up to glowy and healthy skin. I am definitely going back and buying a full size.
She also gave me a very generous sample of Imperial Body Balm, which smells heavenly — like a cross between coconut and vanilla ice cream. It’s rich and thick, and my skin just drinks it in.
Don’t let the fact that these products are also sold in Neiman Marcus and Saks fool you. Kiehl’s is reasonably priced and satisfaction is guaranteed. Your skin and your wallet have nothing to lose.
Go there and try their products. Your skin will thank you.

Confession Time: I have dry skin. It hates winter. It gets wind burn, it chaps, it flakes… basically it needs to T.L.C. this time of year. And when my usual «cocktail» of skincare products wasn’t getting the job done, I knew I needed to take some drastic measures.
After discovering that Kiehl’s has a stand alone store in Lincoln Park, I booked it over there on the quick, ready to find my skincare Nirvana. And Nirvana, it was. The gal behind the counter could not have been more friendly and helpful. After inspecting both my face and arms and legs to determine the dryness level, she walked me around the store and explained the benefits of the products she recommended for me, as well as how to use them for maximum effectiveness. While I consider myself something of a beauty product guru, it was glaringly obvious that my normal regimen wasn’t getting the job done, so I paid attention! I didn’t feel like she tried to oversell me and I walked out with a bunch of products made from the most fabulous stuff ever to make my skin all nice and glowy again!
Here’s the rundown for my dry, wintery skin in case your skin needs some love too…
Face: Ultra Facial Cleanser, Milk, Honey and Almond Scrub, Cucumber Herbal Alcohol-​free Toner and Ultra Facial Cream. Verdict: My skin is soft and smooth as a baby’s butt today.
Body: Gently Exfoliating Body Scrub in Grapefruit and perhaps the mother of all body lotions, Crème de Corps. Verdict: Goodbye itchy legs and arms, hello soft, supple gams and elbows!
Also important to note: Kiehl’s has a recycle program, so save your empty bottles and jars to get discounts on your next purchase!