Community Counseling Centers of Chicago

I was a client in the adult program at the Broadway location. The facilities are dirty and smelly and the front desk is unhelpful. I loved the art therapy program when Joanne Remseyer was there, but found the other services to be subpar at best. There was no attempt at rehabilitation; just warehousing. The professional line between client & staff is oftentimes blurred. The drop in center is a joke; just a fulfillment of the Franklin. Lawsuit. There is no empowerment there. When I realized this I decided to terminate my services and move on. It may be the bottom of the barrel in services; for the indigent, uninsured or poorly insured, but I know there is something better and I found it with my new services, and they take the exact same insurance. It’s like coming out of a nightmare and I feel human again. Nine years I was there and never an attempt at reintegration on either of our parts.

The only reason I ever even considered going here is that a therapist who was too booked to see me reffered me directly to a family member that works there that she thought would be a good fit. Reluctantly, I agrreed to try it. At least they take medicade. Then I got curious if it was bad as people say. Basically it is. I realize that they have limited finances, but you’d think they could have a little better than plastic chairs and no rug in their waiting room! That’s the first and bbiggest thing that turned me off about the place. It just felt like a clinic, and I know it is but it was just so unwelcoming. The front desk staff were not very helpful. I’m visually impaired and my first time there the person wouldn’t guide me to a stupid plastic chair. She kind of directed me and it wasn’t successful. I think I almost sat on someone LOL! The other two times were only slightly better. They do have a TV in their waiting room. However, it plays the same health related segments every hour I’d imagine every day of the week. Because I came on different days and at diffferent times and it was the same stuff! That drove me nuts too. That and the caseworkers deciding it would be a good idea to have their meetings with clients right in the waiting rooom believe it or not. The women I went to see there seemed nice enough. Honestly I didn’t get to know her very well because the first two sesssions were almost all doing paperwork, that was totally stupid by the way, and this upcoming sesssion that I canceled I was supposed to do a treatment plan! So medicade can look over my shoulder every six months! I know I probably didn’t give the poor lady a chance, but I’d walk in stressed out and leave stressed out because of how badly I felt in that building and around those staff that I don’t think it was worth it. It would be interesting to work with her in a different setting to see if I felt diffferently. I feel bad for her actuallly. She’s a creative arts therapist and I think deserves her own practice or at least to work in a friendly environment. So yeah it’s as bad as they say. I’d say unless you absolutely have to don’t go to this place! The family institute and lakeview center offer very low cost treatment. The therapist I saw at trilogy inc and I didn’t work out, but I know they have some good people and at least the lobby there is inviting!

For those who are either indigent, uninsured or just don’t care. It’s kinda trashy, but the help is there if you need it.

Use this facility at your own risk — probably better if you’re uninusured or don’t have mental health coverage.
Our insurance makes you pay the first $ 100, then covers at 60 percent. Based on my income, I would’ve been better off on their sliding scale fees, but they wouldn’t allow me to use them since we DID have insurance. Rediculous.
The counselor my son was paired with seemed to be dragging her feet. I didn’t have a choice of counselors and wasn’t happy, so we just left.